⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Ellie at Rolec Technical Support Ellie was excellent from start to finish. Clear, quick, and on the ball. She took ownership of the issue, diagnosed the charger s... See more
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Review summary
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Reviews shaping this summary
What amazing support from Rob and Adrian at Rolec..who knew there are still companies that give excellent human help when an online problem arises? Brilliant work thanks
My experience with Rolec fixing an EV charger at our property has been very positive. Chitoo on the helpdesk was patient and clear when trying to help resolve a no connection issue. When it was clear... See more
The customer service from this company is first class. I have been having difficulty setting schedule charging from my rolec evo wall charger. Fitted by a friend electrician not by the company. This... See more
Company details
Written by the company
As the UK prepares for a net-zero future, Rolec plays a pivotal role in ensuring that both EV drivers and businesses are equipped for the nation’s electrification plans. With 18 years of experience in the electric vehicle charging industry and over 400,500 public and private chargepoints manufactured and installed, Rolec continues to serve the industry with its innovations in charging hardware and software. Whilst offering the UK's largest range of AC fast & DC rapid charging points, Rolec can ensure every customer benefits from first-class and quality products, suited to their requirements. From EV charging solutions for the home, commercial locations, workplace and fleets, Rolec has the reputation for delivering cost-effective, scalable solutions to suit all budgets and requirements.
Contact info
Ralphs Lane, PE20 1QU, Boston, United Kingdom
- 01205 724754
- enquiries@rolecserv.co.uk
- www.rolecserv.com
4.6
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
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A polite and informative man with the…
A polite and informative man with the name Lukasz Wozniak was quick to answer all my questions so that I could get the charger up and running. I really appreciate how fast you were able to reply and how serious you are running the customer service.
26 January 2026
Unprompted review
Happy with people I dealt with.Shaun…
Happy with people I dealt with.Shaun and MissWozniak very efficient.The engineers Paul and Harry nice guys.On negative side took 40 minutes to get through to office.Also unit was only two years old when it stopped working.Overall would still recommend company because they earned my trust.
23 January 2026
Unprompted review
Always a pleasure to deal with Ella
Ella is always a pleasure to deal with.
Rapid response to quote requests, and very professional.
Thank you for all your support Ella
21 January 2026
Unprompted review
Excellent customer support
Excellent customer support, Adrian was especially helpful in resolving my issue
21 January 2026
Unprompted review
Very prompt and good service explained…
Very prompt and good service explained everything and sorte out problem
19 January 2026
Unprompted review
Excellent Support
We worked with the Rolec support team to migrate an existing Rolec EV charger at a large hospitality venue onto the VoltShare OCPP platform, and the experience was genuinely excellent.
Laura, Martin, and Gary were fantastic. Fast to respond, clear with instructions, and proactive in helping us troubleshoot anything we needed. Their support and guidance made the transition feel straightforward and stress free.
A huge thank you to the Rolec team from everyone at VoltShare for being so collaborative, professional, and easy to work with.
20 January 2026
Unprompted review
spoke with Lukasz
spoke with Lukasz, very helpful, and explained everything I needed to know
20 January 2026
Unprompted review
Finally After 2 years, someone knew what to do!!
We have had these charges since 2023 & they have never worked correctly but some how having Eliie take a look they now seem to be working perfectly.
We have tried so many different avenues but no one seemed to be able to help. Ellie took our call on Friday & worked her magic.
16 January 2026
Unprompted review
ELLA LOFTHOUSE was brilliant
ELLA LOFTHOUSE was brilliant, great company to deal with!
19 January 2025
Unprompted review
Absolutely shocking aftersales support
Absolutely shocking aftersales support. Trying to get hold of anybody or get them out to a charger when its faulty is near impossible! Slow to react, or even acknowledge any reported faults! I'm still waiting for somebody to contact me back about a work place charger issue we reported nearly 2 weeks ago!
16 January 2026
Unprompted review
Reply from Rolec Services Ltd
Dear Lee,
Thank you for reaching out and sharing your feedback. We’re genuinely sorry for the delay with our customer service and understand how frustrating it must have been not to be able to charge your vehicle or speak to a support agent when needed.
Your case has been escalated to our Technical Support Manager, and you will be contacted today.
We apologise again for the inconvenience and greatly appreciate your patience. We are committed to improving our response times.
Sincerely,
Lexi – Customer Success Manager
Excellent customer service
The customer service from this company is first class. I have been having difficulty setting schedule charging from my rolec evo wall charger. Fitted by a friend electrician not by the company.
This resulted in two phone calls to customer service getting advice and help commissioning the unit. Lukasz Wozniak was amazing. No question phased him and his in depth knowledge of the unit and app second to none. Unit now works perfectly without having to stay up until 0030hrs for cheap rate charging.
12 January 2026
Unprompted review
quick Response
Response was quick, accurate and resolved an issue I was struggling with easily - I wish I had called earlier
13 January 2026
Unprompted review
Charging issues
I dont normally do reviews but this service cant go unnoticed.
Hope its ok to use his name but Adrian couldn't do anymore than he did, fantastic support from him, spent forever on the phone with me and nothing was to much for him, stayed with me until everything was working great. Even to the point my phone died on me and he called me back the following day , 5 stars all day long. Thankyou Adrian 👍
13 January 2026
Unprompted review
Adrian was incredible help
Adrian was incredible help! Contacted me quickly and helped me with every aspect of the set up. Really understanding and patient with me, and couldn’t have done anymore!!
12 January 2026
Unprompted review
Quick service and fix
Quick service and fix, thanks. LED light gone on charging point.
2 January 2026
Unprompted review
Ellie and the Technical Team were…
Ellie and the Technical Team were really helpful in providing support for our business. Thanks guys.
5 December 2025
Unprompted review
Excellent service received from Adrian Kasica
Excellent service received from Adrian Kasica in resolving a technical query on a Saturday.
10 January 2026
Unprompted review
Customer service is very good
Customer service is very good. I had a phone conversation with Adrian and he was very helpful, honest and seems knowledgeable.
At the moment, I feel good about the service. I haven’t install the ev charger. Once it installed then I will update again about the after sell service. So far feel confidence on this company.
10 January 2026
Unprompted review
Helpful
Helpful, proactive approach and very clear explanations. Good follow up too. Very polite!
9 January 2026
Unprompted review
Piotr was excellent
Piotr was quick to respond, polite & thorough - & it wasn't even a Rolec problem but my car's!
So many thanks for a reassuringly good service.
11 November 2025
Unprompted review
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