Rohan Reviews 

Very fast delivery, excellent products. Rohan feels like a premium brand, their gear is always understated but with excellent technical properties.
Customer service usually very good too.
Recommended.

Perfect lightweight jacket for planned African safari trip. It arrived quickly & fits beautifully. And it was in the sale! Couldn’t ask for more…

Today we went to the Rohan store in Stoney Stratford, Milton Keynes. I had a problem with some boots I had bought a few months ago. They exchanged without any quibble for a new pair. My wife also bought a pair of Oboz walking shoes. The customer service we received was exemplary, the best we have ever experienced anywhere. The staff are extremely friendly and knowledgeable. This is our go to store for outdoor clothing from now on. Thank you very much for the excellent service. See you again soon

First time purchaser. Trusted friend shipped here so heard about the store for the first time. Visited the site. Found several items for my wife in the afternoon and they were delivered the next morning!!! (London) loved the quality and feel the prices were reasonable. Highly recommend Rohan.

Item arrived quickly, well packaged.
Just what I wanted and a treat to get it on reduction.
Thanks

The on line service is efficient and the products are good.

Great quality item and posted quickly. Would recommend.

I like the range and quality of Rohan products - they suit me. The website is easy to use.

Ordering was straightforward, there was good discount and the goods arrived on time

Rohan underwear – durability issue and complaint handling

I purchased around 20 pairs of Rohan underwear, including Merino & Aether, which was a significant expense for me. Over time, many of the items developed issues relatively quickly after purchase, particularly with the waistbands losing shape and becoming uncomfortable.

I raised concerns at the time, as the deterioration appeared much sooner than I would reasonably expect for underwear at this price point. The same issue occurred across multiple items, which suggests a broader durability problem rather than isolated wear and tear. I also own cheaper, older underwear that has not experienced the same issues.

I provided photographs and a full explanation of the faults. The response was that the items were too old and the issues were consistent with general wear and tear. A £40.80 goodwill gift card was offered instead, which relates only to my most recent purchase and does not reflect the number of affected items or the early onset of the problem.

While I understand there are limitations due to time passed, I would still expect a more balanced assessment where there is clear evidence of consistent early failure across multiple items.

I have now accepted the goodwill offer, but I remain disappointed with both the durability of the products and the handling of the complaint.

My recent experience with Rohan Customer services can only be described as excellent. I had cause to return a jacket which I purchased last June, due to a small unexpected manufacturing failure. The garment was replaced (without quibble) with a new one from their latest catalogue and because it was in the sale they made up the original value with a free pair of trousers.
I have no hesitation in buying more clothing from Rohan because they made a negative situation into a positive experience for me - Thank you Ellie

Good product, fair price, speedy delivery

Was outside the Rohan store in Inverness when I became unwell. The kind lady member of staff noticed my situation and came outside to check on my welfare and invited me inside to sit down so I could recover. My sincere apologies, but I didn't get her name, but she showed me such kindness with her consideration for me and later called 999 so that I could consult with the emergency services to discuss the symptoms I was feeling. After explaining my situation about how I was suffering, they said I should admit myself to Raigmore Hospital to undertake basic checks just to be sure. This kind lady called me a taxi and I immediately went to the hospital. I was seen by a triage nurse and my results were fine and was able to leave 3 hrs later. I don't shop at Rohan, but after my experience there, I can definitely say they have such courteous and polite staff and Rohan should be grateful they have wonderful people in their employment. May Rohan be successful and the staff there be richly blessed and rewarded in life. Thank you to everyone for your care.

Excellent product, excellent service!

Trustworthy firm.
Excellent quality goods.
Not the cheapest, but built to last. Brilliant bargains in the sales
Ordering on line is easy.
Goods arrive in good condition
Highly recommend.

Easy site to navigate to find required items , great value & quality fit as expected over all good.

I’ve been shopping at Rohan for decades. Started when I was working next to their warehouse in Milton Keynes many years ago. To begin with they were amazing. But sadly their current online shopping, pledges, delivery (lack of) and downright laziness has led me to stop shopping there again. Despite paying for next day nothing arrives. No response from them. I have to chase. Why? Where is their customer service ? Don’t rely on them. Their service is terrible.

Guarantee honoured (great) but process could be more user friendly. Just after I’d given a 5* review on some trousers I’d bought a few months before, I discovered a flaw in the fabric. Contacted Rohan and when they were returned I received a brand new pair very promptly. But it did take quite a long time to get to that stage and I think the process could and should be streamlined.

Great service clear updates helpful friendly staff

Purchased a duvet style jacket in the sale which is good value for money.
Would have preferred a more robust and stronger zip similar to those used in most outdoor wear