Rogue Online Reviews 

112
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting items frequently arrive in perfect condition due to meticulous and protective packaging. Many reviewers appreciate the efficient delivery service and the company's responsive, helpful customer support that promptly resolves issues. The wide selection of products, including exclusive items, is also a significant draw for consumers. However, some customers experienced longer delivery times, especially with pre-order items where dates occasionally shifted. A few also noted customer service communication being unclear or unprofessional, with concerns regarding order handling post-refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the condition of... See more

Order

Clients share positive opinions on order, with many reviewers praising the easy ordering process, prompt... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness,... See more

Quality

Customers had positive experiences with quality, consistently reporting that items arrive in perfect... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the experience was great little disappointed that as per usual American/overseas gets products before Australians do.

Rated 5 out of 5 stars

Fast delivery offers local pick up and shipping. Very convenient for me as I live 10 minutes away for pick up. Offers payment options such as zip pay, pay pal. Very quick response via ema... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

112 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(112)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. The team responded promptly when I had questions on my preorder and everything dispatched on time.

28 April 2026
Rated 5 out of 5 stars

Great service and helpful support

I had a very positive experience with Rogue Online Australia. Their team was responsive, professional, and very helpful throughout the process.

What I appreciated most was their communication and willingness to assist. They were supportive, clear in their responses, and made the overall experience much smoother.

It is always reassuring to deal with a company that is approachable, customer-focused, and willing to help when needed. Based on my experience, I found them reliable and professional, and I would happily recommend them.

12 April 2026
Rated 5 out of 5 stars

Great stock selection of Pop Vinyls

Great stock selection of Pop Vinyls, my first order was a rare one my son gave as a gift to a collector friend. This order is for my collection and even though I haven't had them gifted to me as yet (birthday present) I can't wait to add them as one is a limited edition and the other is a US exclusive. Easy order process and speedy collection time. Keep up the great work!

25 March 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, fair pricing, and the item arrived exactly as described. I appreciated the regular email updates that kept me informed about my parcel’s location throughout the entire process. I would happily purchase from them again.

22 February 2026
Rated 5 out of 5 stars

I just keep coming back.

Ive ordered many times from Rogueonline because the service is just so damn good. Pricing is great and they pack orders better than anyone. The OCD they demonstrate in packing is incredible. I hope theyre proud. Definitely wont disappoint.

Thank you.

23 February 2026
Rated 1 out of 5 stars

Lied about preorder status

Lied about preorder status on a TCG product once it released and market price was much higher than my original pre order price. Told me they never received the product and refunded my order, less than a week later they have it in their shop for double price. Do not support these liars

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Preorder kept changing dates from…

Preorder kept changing dates from october to February, customer support told me they would be sent early December but it got shipped in February. Whats immature is customer support telling me they will get back to me and never do and also still imposing your cancellation fee after an item was 4 months late than its original pre order date. Perhaps a 1 star was a bit undeserving but its unfair to have to pay a 20% cancellation fee for a pre order that was delayed for months.

2 February 2026
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Reply from Rogue Online

Unfortunately ETA dates are provided by the distributors and are subject to change as mentioned within the T&C, there is nothing that we can do about it, leaving a feedback based on that is childish and immature. The Staff cannot speed things up, ETA is an Estimated Time of Delivery and subject to change as stated by the distributors and mentioned within the T&C, if you had complained regarding an order that was in stock and was ignored and not shipped for weeks then I would agree with you, but that is not the case.

Rated 5 out of 5 stars

Great customer service fast shipping…

Great customer service fast shipping great communication on the order. Excellent packaging too I was worried as have bought collectibles from other retailers and been disappointed with lacklustre packaging and delivery however rogueonline is now our go to retailer for pop vinyls

25 January 2026

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