Rococo Chocolates Reviews 1,045

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the chocolates, describing them as delicious and exceptional, with many appreciating the variety of tasty choices available. The delivery service is frequently highlighted for being prompt, reliable, and well-packaged, ensuring items arrive in good condition. Reviewers also commend the customer service for being excellent, helpful, and responsive in resolving issues. However, some people were dissatisfied with the product, mentioning that some chocolates tasted stale or that the selection in the box was disappointing. A few customers also experienced significant issues with their orders, including very late or undelivered items, and some found the customer service to be shockingly poor before their issues were eventually resolved.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the exceptional taste and... See more

Quality

Consumers find quality to be positive, with many praising the exceptional taste and high quality of the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and reliable... See more

Order

People report ambiguous experiences with order. While some customers praise the smooth purchasing and prompt... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dark chocolate mint creams were a gift for a friend who usually has Benedict’s. He enjoyed the chocolates. However, I was offered one to try and although the chocolate was a better quality, with a... See more

Rated 4 out of 5 stars

Nadeem and team at Marylebone are very customer focused. Manufacturing could do better in making sure there are fresh Mint Creams at the store in the morning, but it's a small point.

Rated 4 out of 5 stars

Excellent products, exemplary customer service in resolving the problems that I ALWAYS encounter when ordering from Rococo online.

Rated 5 out of 5 stars

I went in to get a gift for someone I didn’t know but was given fantastic advice, which I followed, and because of this received a very kind thank you from the person this was a gift for. The salesper... See more


Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Confectionery
  4. Gift Basket Store

Written by the company

Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

You'd be nuts to miss out...

Having previously had dusted almonds purchased from yourselves as part of a birthday hamper I decided to gift them to a friend for her birthday... The almonds arrived well packaged... Though apparently the box was huge comparatively... Soon after purchase... Were placed in the designated spot... And impressed on consumption... My only niggle is please sell more vegan treats... You do it sooooooo well... And your packaging is sooooooo beautiful...

7 July 2025
Rated 5 out of 5 stars

Cool chocs

My query via email was answered promptly, courteously and satisfactorily The chocolates are presented in beautiful boxes and of course are delicious. The parcel was delivered by DPO when they said it would be and i was kept informed of delivery details

7 July 2025
Rated 5 out of 5 stars

I have been the customer over 3 years

I have been the customer over 3 years, great for corporate gift that quality and presentation is perfect. I always buy at Marylebone store and Amir is always very helpful and friendly.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Best advice.

I went in to get a gift for someone I didn’t know but was given fantastic advice, which I followed, and because of this received a very kind thank you from the person this was a gift for. The salesperson who made this possible was Amir. Really good guy.

31 May 2025
Rated 4 out of 5 stars

Successful gift of Rococo chocolates

I was happy to buy a box of Rococo truffles half price as a gift for a friend. She was very happy to receive them. As a gift-giving experience, it would be better if Rococo could have a date-specific service, and also the capacity to include a note or card from the giver so that the recipient knows who the gift is from.

30 April 2025
Rated 5 out of 5 stars

Happy customer

Happy customer. Hot chocolate came well wrapped and looks good.
Given as a gift.

24 February 2025
Rococo Chocolates logo

Reply from Rococo Chocolates

Hi Tali, thank you so much for your feedback. It's certainly back to being hot chocolate weather so we hope your recipient enjoys the gift.
Best Wishes,
Maya

Rated 5 out of 5 stars

Hello

Hello, My name is Kate Watson. Your company is fantastic. Ihave Parkinson’s disease .i have given up swearing fo Lent but not chocolate. Xx

26 February 2025
Rococo Chocolates logo

Reply from Rococo Chocolates

Hello Kate,
I'm so glad you love our chocolate. Giving up swearing sounds like a far better plan than giving up chocolate to me.
Best Wishes,
Maya

Rated 5 out of 5 stars

Lovely chocs

Lovely chocs

22 February 2025
Rococo Chocolates logo

Reply from Rococo Chocolates

We're so glad you're enjoying them :)

Rated 1 out of 5 stars

Mouldy chocolates

I have been purchasing Rococo chocolates on and off for over 10 years. They were once a luxurious and high quality brand, they no longer are.
Since the company was taken over by a large corporation (illy) the quality of their products has reduced, and today I received a gift box of chocolates that were mouldy.
If you are looking for a high quality and luxurious chocolate product I would look elsewhere.

14 February 2025
Unprompted review
Rococo Chocolates logo

Reply from Rococo Chocolates

Hello,
Thank you for your feedback. I'm so sorry you did not enjoy your chocolates. We're still very much dedicated to making the best quality chocolates. We will of course look into the box of chocolates you were given, if you'd like to send us an email at : customerservice@rococochocolates.com we will of course do what we can to help.
Best Wishes, Maya

Rated 5 out of 5 stars

High quality chocolates

Rococco chocolates really stand out. They are beautifully presented, and taste fantastic. Each chocolate is delicious. I always buy them as a special gift. There are very few other chocolates on the market that match up to these in terms of quality and taste.

28 January 2025
Rated 2 out of 5 stars

Disappointing Purchase

I just purchased two boxes of of the Sea Salt Milk Chocolate Thins and I have to say this new recipe is hugely disappointing. There's no chocolate finish and the discs taste very oily and lacking in cocoa. It seems to me that quality has gone out the door here. Although I perfer milk chocolate to plain I still want to receive that chocolate hit. I bought the same flavour in the bar the other week and that was delicious. I think playing around with the recipe has done these chocolates no favours. I shan't be buying them again.

7 February 2025
Unprompted review

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