Rocket Gardens Reviews 

370
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Fantastic shopping experience. I bought a blackcurrant and a redcurrant which arrived within a few days. Great, secure biodegradable packaging and lovely healthy plants which after only a week are... See more

Company replied

Rated 5 out of 5 stars

Abundant, generous and brilliant! Have just moved house and am planting a new garden in this drought. A huge box of gorgeous flourishing plants and plug plants arrived today all green and well watered... See more

Company replied

Rated 3 out of 5 stars

I wanted to give 5 stars because I believe in Rocket Gardens ethos. They provide an interesting, informative and chatty weekly newsletter which I enjoy even though I’m pretty well informed gardener... See more

Company replied

Rated 5 out of 5 stars

What fabulous service. I have placed 2 orders and was able to specify dates that I was unable to receive plants which was fantastic. Notifications were spot on re delivery and time frames. Plants... See more

Company replied

Company details

  1. Garden
  2. Organic Farm

Written by the company

Rocket Gardens deliver boxes brimming full of organic vegetable, herb and fruit plug plants. They make growing your own seasonal fresh food a pleasure.


Contact info

4.2

Great

TrustScore 4 out of 5

370 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(370)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely Plants

My plants were delivered on Saturday morning. They were in great condition when I unboxed them, my Strawberry plants even had some strawberries growing. Very pleased with my order.

5 July 2024
Unprompted review
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Reply from Rocket Gardens

Hi Jessica, thank you for writing a review of your experience, we really appreciate your feedback. Enjoy growing those delicious strawberries!

Rated 5 out of 5 stars

My plants arrived on time and in great…

My plants arrived on time and in great condition. Great packaging. Great company

5 July 2024
Unprompted review
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Reply from Rocket Gardens

Thank you for your message Fiona. We are glad to hear your plants arrived safely and that you liked our plastic free packaging. Best Wishes.

Rated 5 out of 5 stars

Beautiful healthy plant delivered with care

Received my plants in beautiful healthy condition, care taken with packaging. Kept informed every step of the way from ordering to delivery. The healthiest plants I have ever received by post. A part was missing from my order but it was dispatched right away, thank you. Definitely order from again.

21 June 2024
Unprompted review
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Reply from Rocket Gardens

Thank you so much for the lovely review

Rated 5 out of 5 stars

So very impressed 😊

My sweetcorn delivery arrived a couple of days ago. Looks great, thank you.
I just wanted to let you know how lovely the enclosed postcards and how fabulous your plant catalogue is.
I’m 65 years old, an RHS member and a keen gardener of old. I have never come across such a beautiful, thoughtful way to receive a plant delivery.
So very impressed.
Lorraine Page

21 June 2024
Unprompted review
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Reply from Rocket Gardens

Hi Lorraine, Thank you so much for your lovely comments and for taking the time to send us your experience, we really appreciate it. We hope you enjoy growing some delicious sweetcorn.

Rated 5 out of 5 stars

A few problems to start were easily…

A few problems to start were easily forgiven when I received plants of excellent quality.

21 June 2024
Unprompted review
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Reply from Rocket Gardens

Thank you for your comments Tony, we are so pleased that you were happy with the quality of your plants. This is something that is very important to us. Happy planting!

Rated 5 out of 5 stars

Brilliant Service

Unlike some other reviews I have had a very good experience and have ordered from them again. Absolutely delighted with the way the lug plants were packed so that they arrived in one piece, despite the best efforts of couriers to throw them around. The plug plants were all healthy. Up to date emails telling me the order progress and the tracking details were frequent and when I wrote in to thank them, using their contact for complaints, very quick response.

18 June 2024
Unprompted review
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Reply from Rocket Gardens

Hi Christine, thank you so much for taking the time to review your experience with us. We are pleased the plants arrived with you safely, happy planting!

Rated 3 out of 5 stars

Received yesterday..disappointed

Received yesterday and lots of plants look nearly dead and waited a month for delivery. There’s flies coming out of box to :( definitely not worth the price even with discount codes

13 June 2024
Unprompted review
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Reply from Rocket Gardens

Although we do our very best to pack your plants well, sadly sometimes this can happen.

Please do get in touch via our customer service email queries@rocketgardenshelp.co.uk including your order number and delivery postcode and we will be able to sort this out for you.

Rated 5 out of 5 stars

Strong and healthy plants

Lovely company, I've bought a few times now and will continue as the plugs I recieve are always strong and healthy plants. You wait a few weeks for delivery but that's only fair because they make such a good job of growing the plants for you. The packaging is excellent, the plant don't show any signs of distress..thank you Rocket Gardens for all the good work

11 June 2024
Unprompted review
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Reply from Rocket Gardens

Hey Justine,
Thank you so much for taking the time to send us your experience. We are so glad the plants are doing well, we really appreciate the feedback.

Rated 1 out of 5 stars

Always late with orders

2nd year in a row that delivery very late and lots of same excuses. Today I got a message saying it was delivered, when in fact it has not been.By the time I get the order it is pretty much too late in the season to be useful. Frustrating company to deal with.

11 June 2024
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if possible

I would give zero stars if possible. No way to contact the company directly. Plants ordered almost a month ago and still no sign of them. First I was fobbed off with an excuse that their warehouse was "busy" and now an email explaining personal circumstances but that my order would be with me by tomorrow. However it hasn't even been dispatched. I want my money back but can't even speak to someone to do this

17 May 2024
Unprompted review
Rated 4 out of 5 stars

Small delay, but overall good plants

A bit of a delay with my order, but got it sorted and the plants all arrived in good nick and with a lovely helpful guide. Can recommend.

6 June 2024
Unprompted review
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Reply from Rocket Gardens

Thank you so much for your comments, glad the plants arrived with you safely.

Rated 5 out of 5 stars

After a mixup about delivery dates

After a mixup about delivery dates, I had nothing but positive experiences from rocket Gardens. The problem was solved, and all emails from the company were helpful. They were honest enough to admit the problem was theirs and… turned up trumps with delivering a second batch of seedlings when we returned home from our holiday. Can wholeheartedly recommend this company.

4 June 2024
Unprompted review
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Reply from Rocket Gardens

Thank you so much for your comments, glad we could get this sorted out for you.

Rated 5 out of 5 stars

Healthy plants no plastic packaging

Received nice healthy plants in paper packaging which is so nice as the big companies all seem to use plastic. Was kept informed of order progress and for me great to be able to order relatively locally.Will definitely be ordering again

1 June 2024
Unprompted review
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Reply from Rocket Gardens

Pleased that you felt well informed, thank you for your message.

Rated 2 out of 5 stars

Delivered wrong plants

Ordered beans and pumpkins but received beans and courgettes. Four days later is still proving impossible to contact them and get anything other than automated replies via email, their Chatbot or phone number. Have now asked Paypal to help with contacting them and PayPal are taking the dispute on for me. I dont have time for bad customer service. I ordered from them - to save me time not spend time trying to communicate with a company happy to take our money but not wanting contact.

6 June 2024
Unprompted review
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Reply from Rocket Gardens

Hi there, we are really keen to get this sorted out for you. If you could send us your order number we can look into what's happened. Many Thanks.

Rated 5 out of 5 stars

Wow Factor Plants

First time ordering from Rocket Gardens. Absolutely wowed by outstanding fresh green plants. Celeriac and Leeks. Wrapped beautifully in brown paper with planting instructions. Included a catalogue and some postcards which are now framed and displayed in shed. Plants doing well on allotment despite unpredictable weather for this time of year. Will definitely be ordering more. Was kept fully up to date on progress of order as well. Excellent service, thank you.

22 May 2024
Unprompted review
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Reply from Rocket Gardens

Thank you so much for your comments, lovely to hear your plants are doing well!

Rated 1 out of 5 stars

Plants not delivered twice

First delivery had 20 sweetcorn plug plants missed off the delivery. After many emails second delivery received with 10 sweetcorn plug plants 2 weeks later. Now back to sending more emails to try to get the remainder of my order sent. Too many mistakes in their delivery systems

4 June 2024
Unprompted review
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Reply from Rocket Gardens

Hi there,
So sorry there had been a mix up, hopefully you should have received the rest of your order. Any problems let us know -queries@rocketgardenshelp.co.uk

Rated 5 out of 5 stars

Great veg plants

All the plants I have received from Rocket have been really good quality. The little booklet and newsletter is helpful. And the little message on the packaging really made me laugh , “I’m a plant get me out of here” thank goodness someone still has a sense of humour

28 May 2024
Unprompted review
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Reply from Rocket Gardens

Thanks so much for your message, great to hear it made you smile!

Rated 5 out of 5 stars

Don't Panic!!!

1st time using so a bit dubious if they were legit. Panicked about late delivery but all plants arrived in tip-top condition and in environmentally friendly packaging too! Will definitely be using Rocket Gardens again. Xxx

1 June 2024
Unprompted review
Rocket Gardens logo

Reply from Rocket Gardens

So glad they all arrived safely, happy planting!

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