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Review summary

Created with AI, based on recent reviews

Considering 1,858 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, citing issues like unreasonable lag, constant exploiting, and game-breaking problems after updates. Customers also frequently report problems with the app, mentioning that it has gone downhill with unwanted features and chat restrictions, making it less social. Reviewers were also not happy with the customer service, describing it as terrible and unhelpful, often feeling like they were interacting with robots. There are also concerns regarding the product, with users experiencing issues such as items disappearing or billing discrepancies, and difficulties with account security or resolving account-related issues. Some people also felt that the company's social media content was inappropriate.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express dissatisfaction with chat... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Customers had negative experiences with the app, citing frequent crashes after updates and game-breaking... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report receiving... See more

Social media

Reviewers express strong dissatisfaction with the social media aspects. Many customers report that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more

Rated 1 out of 5 stars

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then... See more

Rated 1 out of 5 stars

Our account has been hacked and Roblox are refusing to sort it out. I am appalled by the lack of customer service considering how many children and adults play this game. We have spent a lot of money... See more

Rated 1 out of 5 stars

I purchased a 65 Robux UGC item that was later removed from the platform. Roblox refunded only 5 Robux, which is completely inconsistent with any written policy. Roblox’s Terms of Use and Vi... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Roblox home of the pedofiles

Roblox home of the pedofiles. Had a grown man trying to talk to my child. Told Roblox and they did nothing. They also refuse to delete my profile. I'm threatening legal action. Everything they have told me I've done and they still won't delete my profile. Roblox NEEDS to be put of business. If I could give negative stars I would! Don't ever sign up your children for this stupid game! Too many sick perverts on here that prey on small children. Roblox should be held accountable for every circumstance! And I'm not going to stop until I win and they go out of business and get rid of my information like I've asked over a dozen times!

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Their “Customer Support” is a joke

Their “Customer Support” is non-existent, the whole system is filled with bots, AI and automated messages that will 90% discard your tickets immediately. You’d better pray you’re one of the few lucky to get your tickets reviewed, or just don’t waste your time on this. They want to cut costs and do not want to do their jobs.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Supporting not being supportive

I have submitted ticket to transfer value of redeemed voucher from dormant to active account. My daughter made genuine mistake. Was told a misleading not factually correct info and rebuffed for not reading up on link with self help - which was not helpful in this case. Ticket ref 167877653

28 April 2026
Unprompted review
Rated 2 out of 5 stars

Nostalgia left to rot.

Roblox, i've played since 2019, it was fun then. Now you ban people helping the game be safer, remove our classic faces, force us to give you our faces, say you will delete them, yet a databreach revealed all of them. You are just ruining the game.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Injustice on the part of Roblox moderation with solid evidence

I am a 7-year veteran user of Roblox (Account: eltonpro100) with a completely clean history. I am filing this complaint because Roblox Support has refused to acknowledge technical evidence proving that my account was compromised.
On the day of my ban, I suffered a massive security breach on my personal accounts, which was officially flagged by Google as a "Critical Security Alert." I have provided Roblox with the official alert from Google that confirms unauthorized access at the exact time of the alleged violation. Despite this, Roblox continues to hold me responsible for the actions committed by a third party (hacker) during the breach.

My case is supported by:
Official Google Security Alert: Technical proof of a hack.
Purchase Receipts: Verification of my identity as the account owner.
7-Year Clean Record: Demonstrating that the alleged "Child Safety" violation is inconsistent with my long-term behavior.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

I used to play starting in 2020...

I used to play starting in 2020, but their AI moderation, false moderation, the fact their platform has almost no good games, and age checks with a provider rumored to run hundreds of background checks on you, has truly pushed me to quit the platform. As of now, there are petitions with hundreds of thousands of signatures designed to petition for a new CEO to take over Roblox, for the better, and undo some of their bad actions, like removing classic faces which ruined the economy, banning one of the most famous predator catchers that protected kids from being groomed, or possibly worse.

26 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid buying gift cards!

Avoid buying gift cards!
Company has not responded to two support requests regarding gift cards purchased and funds missing.
Physical gift cards were purchased, redeemed, credit was issued and transferred into Robux. Robux appeared in account and a day later it was gone with no transaction history. Account is not hacked. Robux has not responded to this inquiry. No case ticket was issued by them.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

why roblex?

no no no no no no no me no chat i no kan chat animoore. me no david bazooka like i love roblex but lew by mik sue u men nolike law by mik he youtube go dow by 100 mil subs #### you law by mik

27 April 2026
Unprompted review
Rated 1 out of 5 stars

The updates are trash

The updates are trash, and the CEO won't listen to us. I can't chat to any of my friends now. Do not play this game its horrible.

26 April 2026
Unprompted review
Rated 3 out of 5 stars

FREAKING CHAT RESTRICTIONS

Ye roblox is pretty fun sometimes. But i hate the new chat update! some of us arent even preds, just ppl tryna play the game. and we cant talk to others cause of the chat??? Like roblox man bring back the chat 💔

Ps: NO IM NOT VERIFYING MY FACE

26 April 2026
Unprompted review
Rated 1 out of 5 stars

I Lost £10!

I bought some robux via voucher, claimed my credit, purchased the robux and it never showed up on my account!

26 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox…

Game feels empty, also met a predator. reporting people doesn’t works. MATT KAUHMAN IS A BIG ASS.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

Parents beware of in app purchases settings

Parents beware! I’m particularly disappointed in Apple and the Roblox in app purchase methodology. My son recently joined the Roblox community with my permission. Somehow he was granted permission to make purchases as a default setting, rather than with parental permission, and I do monitor all purchases. 3 days later and 4 purchases later I notice what’s happened. I have to sign up to take over control of the permissions! Why? I don’t with other games or purchases!
I complain to Apple citing the issue and requesting refund- final decision no refund. No grounds for appeal. It’s not big money but it’s not the point. I feel ripped off, Parents beware of that inappropriate default setting!

10 April 2026
Unprompted review

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