Robinson's Shoes Reviews 

563
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Ordered R.m Williams boots and belt totalling to nearly £500, didn’t receive my order, emailed Gemma at the company as they don’t have a customer service phone number to contact them directly just a... See more

Rated 2 out of 5 stars

I ordered shoes and the order excepted and payment tacken 3days later I was emailed to be told Robinsons did not have stock and would need at least 2 weeks to supply me. I can't understand why it took... See more

Rated 3 out of 5 stars

Despite putting in code for 15 % discount per email this did not show in transaction. Tried to call to no avail and no response from email. Dissapointing service when being sent emails looking for b... See more

Rated 1 out of 5 stars

Sold me something saying was available for immediate dispatch .. got an email saying they would be 8-9 weeks, which is way past Christmas, so asked for my £250 to be refunded .. now after over 2 weeks... See more

Company details

  1. Shoe Store

About Robinson's Shoes

Information provided by various external sources

Robinson's Shoemakers is one of Ireland's most prestigious gentlemen's shoe companies offering bespoke shoemaking, traditional English footwear brands, a repair service and Robinson's own brand of off the shelf hand-made shoes.

Established Carrickfergus, Northern Ireland in 1954 by William & Annie Robinson as a local leather workshop and traditional cobbler, Robinson's has been at the centre of Carrickfergus for over 60 years. Now a third generation family business the company continues to grow from strength to strength offering expertise in all things shoe related not just locally but across the world.

In an ever faster paced world, were things rarely stay the same for long, it is refreshing to sometimes stop and to think at how things used to be done. When it comes to quality footwear this is exactly how things are at Robinson's. With time honoured traditions, finest materials and unique customer service you will be blown away by your experience. The Carrickfergus town motto is Gloria Prisca Novatur – The Glory of the Old Made New – and what better way to do business.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

563 reviews

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No recent history of asking for reviews

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2.3

All reviews

(563)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent

Shoes beautifully packed with several gifts inside. DHL delivery service could be better.

6 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent product and quick shipping!

I purchased a pair of Le Chameau boots for my wife as a Christmas present and they arrived really fast. The boots were fairly priced and I am very pleased with my purchase. Will do business with this company again.

6 December 2015
Unprompted review
Rated 5 out of 5 stars

Amazing selection and service worldwide

I'm a very happy customer after making a purchase from Canada on the simple to navigate site . Even spoke directly to the store about some additional options and items and made a second purchase. My boots arrived very quickly and are perfect thanks you and superb job truly

5 December 2015
Unprompted review
Rated 1 out of 5 stars

worst ever

Sold me something saying was available for immediate dispatch .. got an email saying they would be 8-9 weeks, which is way past Christmas, so asked for my £250 to be refunded .. now after over 2 weeks and so many emails I still don't have my money back. Absolutely disgusting!

2 December 2015
Unprompted review
Rated 4 out of 5 stars

Perfect Christmas Gift

Excellent slippers, well made and great quality. A present for Christmas, so a disappointment was the shoe box, which was very damaged, probably in transit.

29 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I ordered black Loake shoes and it was exactly as described in the Robinson Shoes store. Great customer services support and fast delivery. Very satisfied with this experience and I would recommend all those who wish fabulous shoe at a great price to deal with Robinson Shoes.

29 November 2015
Unprompted review
Rated 5 out of 5 stars

Robinson's Shoes

I live in Singapore and wanted to order a pair of barker shoes which are no longer available in Singapore. I placed an order simply online and received my delivery in Singapore within 9 days. Excellent service and I will use the service again.

14 November 2015
Unprompted review
Rated 4 out of 5 stars

Sweet Goodies

They threw in some show polish and a pair of AWESOME socks for free, but it took some days before the order was shipped. Nevertheless, I'm very happy and can absolutely recommend Robinson's Shoes.

12 November 2015
Unprompted review
Rated 5 out of 5 stars

Aidan Kyle

Won a pair of Barkers in a Facebook Competition went to the Store and was met by a wonderful Gentleman (so sorry that I cannot remember his name), treated myself and my brother to a great Shoe Fitting, getting the perfect fit for me after trying one some great looking shoes. Ended up leaving with the Shoes I won and another Pair that I just had to have. I would definitely recommend this service and the shoes are exceptional!!

8 November 2015
Unprompted review
Rated 4 out of 5 stars

Loakes

Can't fault the service at all. From sale to delivery brilliant. Shoes came not in cloth bags in the box as described. And there was a scratch on one of them.

7 November 2015
Unprompted review
Rated 5 out of 5 stars

Professional and great to deal with

Ordered some shoes that were no longer in stock. Kenneth quickly responded and arranged an alternative shoe which I chose to be delivered. Came within 2 days. Dealt with the problem quickly and effectively and the shoes are great. Will definitely do business with this company again.

5 November 2015
Unprompted review
Rated 5 out of 5 stars

Replacement Shoes

I happen to come across Robinson Shoes website whe I was looking for a replace pair of shoes that my son had taken. I was totally amazed with the high quality of choice and all sizes and widths. Ordering was simple and delivery was also spot on. Lastly the aftersales service was excellent. Will in future purchase my shoes from Robinsons

5 November 2015
Unprompted review
Rated 5 out of 5 stars

Exellent

Purchased two pairs of Loake shoes at a great price,e mails kept me informed arrived on time.Superb service could not be more impressed.

3 November 2015
Unprompted review

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