Robinsons of Bawtry Reviews 257

Reply from Robinsons of Bawtry

4 days ago

Thank you very much for your kind feedback. I’m delighted to hear you were pleased with the fast delivery, packaging, and overall service.

We truly appreciate your support and look forward to assisting you again soon.

Reply from Robinsons of Bawtry

May 8, 2026

Thank you so much for your fantastic feedback. I’m delighted to hear you were pleased with the service, quick delivery, and the quality and value of your item.

We truly appreciate your support and look forward to assisting you again soon.

Reply from Robinsons of Bawtry

May 8, 2026

Thank you so much for your wonderful feedback. I’m delighted to hear you were pleased with the service, packaging, and next day delivery.

We truly appreciate your recommendation to family and friends — it means a great deal to us.

Reply from Robinsons of Bawtry

May 7, 2026

Thank you very much for your kind feedback. I’m delighted to hear you found our website easy to use and that your delivery was quick.

We truly appreciate your support and look forward to assisting you again soon.

Reply from Robinsons of Bawtry

May 7, 2026

Thank you very much for your kind feedback. I’m delighted to hear you found the ordering process easy and that your delivery was quick.

We truly appreciate your support and look forward to assisting you again soon.

Reply from Robinsons of Bawtry

May 7, 2026

Thank you so much for your fantastic feedback. I’m delighted to hear your first experience with us was such a positive one and that your order arrived quickly, was well packaged, and that you felt well informed throughout.

We truly appreciate your recommendation and your support, and we’re so pleased to hear you’ll be shopping with us again.

Reply from Robinsons of Bawtry

May 5, 2026

Thank you very much for your kind feedback. I’m delighted to hear you were pleased with the customer service.

We truly appreciate your support and look forward to assisting you again soon.

Reply from Robinsons of Bawtry

May 5, 2026

Thank you so much for your kind feedback. I’m delighted to hear you were pleased with the fast service and that you’ll be shopping with us again.

We truly appreciate your support and look forward to assisting you again soon.

Reply from Robinsons of Bawtry

Mar 6, 2026

Thank you so much for your fantastic feedback. I’m delighted to hear you were impressed with your first order from Robinsons of Bawtry and that you were pleased with the speedy delivery and the great value on your Boss polo shirt.

It’s also lovely to know you enjoyed the little free gift — we like to add a small extra touch where we can. Your support and kind recommendation mean a great deal to us.

We look forward to assisting you again with your next order.

Reply from Robinsons of Bawtry

Jan 27, 2026

Hello Mark

Thank you for taking the time to leave your review. I’m sorry to hear that you felt your experience was not a positive one, as customer service is something we take very seriously at Robinsons.

I would first like to address your comment regarding the coat not being new. We are an independent retailer that has been trading for 40 years, and we only sell 100% genuine, brand-new products. We have never sold used items.

I personally inspected the returned coat. The swing tag had not been glued back together as suggested; the cotton string had simply frayed slightly. You sent images of the garment and mentioned that there were marks on the arm, however these were not present when the item arrived back to us. In relation to the scent noted on the collar, as with most online retailers, items are sometimes returned after being tried on. If fragrance is worn, this can occasionally transfer onto the fabric. We also explained in our previous email that we use an air freshener in-store, which can leave a faint scent on products. This was not a reference to the complimentary car air freshener included with every order. This is vacuum sealed in its own packaging and packed separately, with the coat wrapped in tissue paper. All orders are packed manually, and therefore, the air freshener would not have been attached to the garment.

Turning to the customer service aspect of your review, there appears to have been some confusion regarding postage and refunds. Your original order qualified for free delivery, as it exceeded £125. As stated in our returns terms and conditions, a £4.99 fee applies when using our Royal Mail returns portal. On this occasion, we agreed not to deduct this fee and issued a full refund, which was processed as promised. As no delivery charge was paid, or returns charge deducted, there was no postage to refund.

You also expressed disappointment that an alternative product was not offered. Unfortunately, no further stock of this coat was available, and we did not have a suitable alternative to suggest.

I’m sorry if at any point you felt dismissed or undervalued; this was certainly not our intention. We believe we acted fairly, transparently, and did everything possible to assist you throughout. We take all feedback seriously and continuously review our processes to ensure the highest standard of service. While we regret that your experience did not meet expectations, we stand by the quality of our products and the fairness of our policies, and we remain committed to serving all our customers with honesty and integrity.

Regards
Matt
E-Commerce Manager

Reply from Robinsons of Bawtry

Jan 3, 2026

Hi Maria

Thank you for taking the time to leave your feedback.

I’m very sorry to hear that you felt you had a negative experience in store. I can assure you that it was not anyone’s intention to make you feel uncomfortable or unwelcome. All of our staff are trained to offer the same level of care, courtesy, and attention to every customer, regardless of who they are.

I understand that you have since been in contact with our store manager and have had the opportunity to discuss this matter directly and clarify the situation, which I hope helped to address your concerns.

Please accept our sincere apologies that you felt this way during your visit. We genuinely value all customers and would very much hope to welcome you back to Robinsons in the future.

Reply from Robinsons of Bawtry

Oct 9, 2025

Thank you Suzanne for your feedback.

We are very sorry to hear that your experience didn’t meet your expectations. Here at Robinsons we pride ourselves on our customer service.

Our representative assisted you both via email and telephone, and having personally reviewed these I am confident that our they handled your enquiry with care, patience and professionalism throughout, which is what is expected from any member of our team. They even helped guide you to this review site when requested.

After reviewing the issue regarding the discount code you reported (after your order had been processed), we confirmed that the discount function at checkout was working correctly.
As explained, once an order has been completed and processed, we are unable to manually apply a discount code retrospectively. Any issues with a discount code must be reported prior to completing checkout so that we can investigate and resolve them before the order is finalised. This policy is outlined in our Terms and Conditions.

Additionally, when you contacted us to cancel the order, we advised that it had already been dispatched and, unfortunately, we are unable to intercept or cancel an order once it has left our premises. This is also detailed in our Terms and Conditions.

I am sorry that this is not the outcome you anticipated, naturally the team is disappointed that your experience was not felt to reflect the high standard of service we pride ourselves on, as we work extremely hard to deliver exceptional care to every customer in a very competitive retail sector.

Matthew
ecommerce Manager