Robinsons Estate Agents Reviews 

1,866
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members who consistently maintain clear communication and guide buyers and sellers smoothly. Consumers emphasize the exceptional customer service, noting that property sales and purchases are handled with remarkable efficiency and care. However, some people mentioned occasional difficulties regarding property viewings, letting details, or feeling misled during initial visits. A few reviewers felt that certain aspects of the letting service fell short of expectations, expressing disappointment with specific arrangements.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, noting that everything ran smoothly from initial valuations... See more

Customer service

Consumers express deep appreciation for customer service, highlighting excellent communication and prompt... See more

Location

Users describe ambiguous interactions with location, mentioning various areas such as Sedgefield,... See more

Customer communications

People report positive experiences with contact, highlighting helpful staff and smooth communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryan, Sharon & Nicola at the Sedgefield branch of Robinsons are all amazing. We’ve bought and sold a couple of houses with them now and they never fail to impress with their professionalism, attentio... See more

Company replied

Rated 5 out of 5 stars

We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free. We then used Robi... See more

Company replied

Rated 5 out of 5 stars

We purchased a property through the Wynyard office and want to give Jayne, Louise and Lynn a big thank you. Communication was excellent and they went above and beyond in helping, what proved to be, a... See more

Company replied

Rated 5 out of 5 stars

We sold our house using Robinsons. Michael came out to value our property and was respectful and professional the whole time. We dealt mostly with Michelle and Chelsea afterwards who were so friendly... See more

Company replied


Company details

  1. Property Management Company
  2. Online Auction Service
  3. Online Marketing Agency
  4. Property Investment
  5. Real Estate Agents
  6. Real Estate Appraiser

Written by the company

Robinsons are a family run Estate Agents in the North East of England. They have 7 offices including Durham, Chester le street, Bishop Auckland, Crook, Spennymoor, Sedgefield. They also have a Fine and Country office on Wynyard. The business deals with all aspects of property including, sales, lettings, surveys, auctions, and mortgages.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,866)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Robinsons have been very helpful

Robinsons have been very helpful and supportive throughout the selling process.
They have dealt with any issues raised in a kind and competent manner.

18 October 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

5 Stars to Robinsons Crook for their…

5 Stars to Robinsons Crook for their care and kindness and expertise whilst recently buying a house from them. Big thanks to Angela and The Team for their wonderful help in guiding me through the process, making it a smooth and stress free experience. I felt looked after all the way through and this is very important, knowing you can ring and be reassured anytime that everything is okay. The house I bought was also beautifully presented at the viewing and in immaculate condition when I got the keys. I can totally recommend Robinsons Crook Estate Agents, their professionalism was greatly appreciated. Thanks!

11 October 2024
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Sedgefield branch of Robinsons Estate Agents

I would highly recommend the Sedgefield branch of this company. We recently sold our house with them. Could not have been treated kinder or with more respect. The Staff need a big shout out for their professional help and attitude. Ryan, Sharon and Danni. They are a credit to the company

18 October 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Well done team Robinsons!

Ann and Durham team provided open and honest guidance and support to help us through the sales process. The customer service was excellent and the team were friendly and responsive. Well done team Robinsons and thank you!

3 October 2024
Unprompted review
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Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support. Warm regards, The Robinsons Team

Rated 5 out of 5 stars

Very efficient and professional service…

Very efficient and professional service from valuation to completion thankyou Sam and the team at the Spennymoor branch

30 September 2024
Unprompted review
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Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

House sale - 10/10 Service

We sold our house this year through Robinson’s Durham branch and we couldn’t be more thrilled with the wonderful service from the team throughout the process. Keith was a pleasure to deal with for the valuation, and Ann, Stacey, Keighley and Emily were exceptional for the remainder. The team went above and beyond, and communication was prompt and professional. We were delighted with the marketing of our property, and thanks to the team we secured a buyer very quickly. If anybody is thinking about selling their property, I highly recommend you choose Robinson’s Durham.

30 September 2024
Unprompted review
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Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

The name may have changed but the Service is Still 5 star

I have used Fine and Country( now Robinson Regency & Rural) for over 10 years for buying, selling and renting various property on Wynyard and the wider area.
The staff are superb,taking time to understand your requirements and ensuring the best fit for your needs.
Keeping you up to date at all stages of the process.

19 September 2024
Unprompted review
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Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

I am very pleased with the way that…

I am very pleased with the way that Robinson's Estate Agent of Sedgefield handled the sale of my property. Everything was handled very professionally from my initial contact requesting a valuation to Ryan coming out to see me and value the house and explaining everything very clearly. The sales staff were always very pleasant and were happy to talk you through any concerns. I would certainly recommend Robinson's at Sedgefield to anyone looking to sell there property. David

20 September 2024
Unprompted review
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Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Robinsons Sedgefield Branch

From my initial contact through to photographs and my property being listed and advertised, I have been kept informed all the way by Danni, Sharon & Ryan.
They kept me informed of the viewings booked & feedback afterwards. At all times I have found them to be very knowledgeable and helpful and they took time to answer any queries I had. I highly recommend Ryan and his team at Sedgefield should you be wanting to buy or sell a property.

19 September 2024
Unprompted review
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Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Robinson's Sedgefield

We recently bought our first home through Robinson's Sedgefield. Ryan, Danni and Sharon could not have been more helpful throughout the whole process. We would definitely recommend this branch, the team go above and beyond at every opportunity.

Thank you all once again.

16 September 2024
Unprompted review
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Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, would definitely recommend !! The whole team at Sedgefield were quick to respond to any queries and kept me up to date.
I got an offer for my property within a couple of days, and I believe it was down to brilliant marketing and customer service.

16 September 2024
Unprompted review
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Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Excellent sales team Chester-le-St Branch

Michelle, Karen, Chelsea and Michael at the Chester-le-St branch provided an excellent service when I sold my property. I would definitely recommend them to anyone wanting a fast efficient and reliable sales service.

9 September 2024
Unprompted review
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Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

I recently sold my house in Durham…



I recently sold my house in Durham through Robinsons, and I couldn’t be more pleased with the service I received from the Sedgefield branch. From start to finish, Ryan, Sharon, and Danni were exceptional in every way. They were always available to answer my questions, provided clear and honest advice, and made the entire process as smooth and stress-free as possible.

17 August 2024
Unprompted review
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Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Want to thank all staff at Robinsons…many thanks to you all

Want to thank all staff at Robinsons who have been so helpful and kind and very friendly. They helped a great deal moving into beautiful home many thanks and best wishes to you all we have greatly appreciated your help.

23 August 2024
Unprompted review
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Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Robinson's staff at Durham

Robinson's staff at Durham, Keith, Stacey, Emily and Katy...reactive and efficient service, sensible pricing and good local knowledge. Excellent and thank you for handling the sale of my house in my absence

21 August 2024
Unprompted review
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Reply from Robinsons Estate Agents

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.

Warm regards,
The Robinsons Team

Rated 5 out of 5 stars

Such a great team at Robinson’s in…

Such a great team at Robinson’s in Sedgefield Ryan and his colleagues Sharon and Danni did a wonderful job of marketing our property and securing us a buyer. Ryans photography and the the video he created of the property was first class showcasing the house at its best. I can highly recommend Robinsons in Sedgefield if you are thinking of selling your property.

22 April 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Friendly and professional estate agency service

I would highly recommend Robinsons Chester le street office. From Michael’s initial advice on valuation through to the excellent support and negotiation skills of Michelle, Karen and Chelsea, a sale was agreed in the first week of marketing and completion within 8 weeks. Fantastic service from start to finish.

8 August 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

No complaints

Friendly staff. Quick responses. People putting the for sale/sold signs are like ninjas 🥷- one minute there's nothing there, blink and suddenly there's a board up 😆

19 July 2024
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

Rated 5 out of 5 stars

Robinsons Sedgefield Super Stars!

I have just completed my house sale using Robinsons Sedgefield branch and have to say the entire experience from first contact upto handing over my keys has been incredibly smooth and completely stress free thanks to Ryan, Sharon and Danni who have all been absolutely incredible! The Sedgefield team are a shining example to all other estate agents on how to be friendly, approachable and professional at all times! I would not hesitate to recommend everyone I know to use this agency!
Thank you team Sedgefield for being absolute super stars and making what I feared would be a very difficult process into a total breeze!

22 July 2024
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

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