Robinson Jackson Reviews 

A very unprofessional company who be avoided

Sold my house through Bexley Branch and all communication was brilliant. They talked me through what to expect at all stages and no question I had was always answered. They know their stuff and their service was 1st rate.

Since putting my flat on with Swanscombe,the communication has been very good. I have been kept up to date, on the progress from the start. My experience with the team is one of professionalism, and extremely helpful. Keep up the good work.

I recently had a profoundly disappointing experience with Robinson Michael Jackson's Strood branch, which has compelled me to write this review. The level of unprofessionalism and misinformation I encountered was not only frustrating but has also had a tangible negative impact on the sale of my property.

The main issue was the inaccurate information communicated to potential buyers about the structure of my house. The agents falsely stated that banks would not lend on the property. This is blatantly untrue, as I am currently with Santander, who had no issues with lending. Even after admitting to spreading false information, the agency seemed to think such practices were acceptable.

Further exacerbating the situation, Robinson Michael Jackson made decisions on my behalf without my consent. They withheld and declined offers, directly contravening the terms of our contract. When I sought to terminate the contract immediately due to these breaches, they unreasonably refused, further prolonging my ordeal. They also continued to book viewings after instruction to immediately stop.

The unprofessional conduct didn't stop at misinformation. The rudeness I encountered from their staff was astonishing. It's one thing to deal with incompetence, but quite another to be treated discourteously by the very people who are supposed to be facilitating a significant financial and personal process.

Most distressingly, their actions have devalued my property. The spread of false information and their mishandling of offers have not only delayed the sale but have also likely decreased the market value of my home.

To anyone considering using Robinson Michael Jackson in Strood, I would strongly advise reconsidering. The lack of professionalism, honesty, and basic courtesy I experienced is unacceptable. The damage they have done to my property sale process is considerable and something I am now having to rectify through other means.

Thank-you to Jo, Nicola and colleagues - a very professional, responsive and supportive Team at RMJ, who worked hard ensuring good progress and communication with all parties, and provided all-important updates at every stage.
Parting with a much loved family home was a very difficult but necessary decision - Many thanks to you all for your professionalism and great support at what was a difficult time.

When buying my first house recently, the house was being sold via the Robinson Jackson branch in Gillingham. Although there were ups and downs, and delays (not because of them, because of my solicitors), the sales progressor: Kay Young, was absolutely amazing. She is honestly a credit to the company. She always kept me in the loop, did the most that she could for me and to get updates for me, and just went above and beyond! I would highly recommend this estate agents, and especially Kay. She is a gem and they should be lucky to have her!

Very Professional and helpful making the process of selling stress free, I would not hesitate in recommending Robinson Jackson Estate Agents In Catford, Truly a Company streets ahead of any other in the Estate agents in South East London.

Like - Near the end I liked the way Jo Rossiter was following up and assisting in the same. This made the process efficient.

Dislike - If someone is temporarily filling in for the person dealing with the sale then that person should be upto speed with all the information related to the customer such as exchange of emails, conversations etc. that has happened till that time. It saves the customer from having to explain it again.

I recently sold my flat in Swanscombe . I can highly recommend this Estate Agents Office . Amanda and Tracy are highly professional and extremely helpful from start to finish .

Robinson and Jackson Blackfen had marketed a property with 'ample off street parking,' which consisted of 2 parking spaces on a driveway. After putting an offer in and getting accepted I asked to view the property again but the branch manager was reluctant to do so. I paid for the searches as he was being pushy then he was more relaxed about a second viewing. After asking again about the parking another estate agent confirmed she didn't know. She sent me the plans and after I checked them, it was clear no parking spaces belonged to the property.
The branch manager said he would do what he would to get the matter resolved but obviously he couldn't do anything then he started to be quite rude again and was nit compromising between myself and the seller to re negotiate the price.
I've now walked away from the property but lost out on £378 due to searches being paid for.
Just be careful. Check everything don't be fooled by their marketing. I've got evidence of the marketing and the plans as they have now since changed it all.

RMJ sold our flat before it even went to market the whole process was simple and we were kept in contact with throughout

Belvedere branch staff all very helpful and friendly .
We had a few sleepless nights as our purchase had a couple of potentially unhelpful situations . Full marks to Belvedere for straightening things out to everyones satisfaction . This is our final house move but if we were to move again we would make Robinson Jackson our go-to estate agent .Unconditionally recommended 100% - thank you very much !

Ellie and the team at Robinson Jackson have been superb and really have helped during this new chapter in our lives. They have been accessible and answered any queries we’ve had.
Ellie has been a star and anyone who is appointed her services are in very good hands! Once again thank you Ellie you legend!

Nobody likes estate agents, but some are better than others, and RJ was definitely one of those rare few. I had a 'difficult' property to sell and they managed to do this effectively and efficiently. Communications were particularly good and all members of the team knew exactly what they were doing and did it well. I would happily recommend them to anybody selling a property.

We have just bought our first home through Robinson Michael & Jackson and cannot recommend them enough. From the viewing of the houses to picking up the keys they were great! They listened to what we wanted from our first home and delivered! We had issues with our solicitors (not through Robinson & Michael & Jackson) delaying the process and not responding to us, Jo was really helpful, always available to answer any questions, giving regular updates on the progress of the chain and she was able to help us to push through the solicitor issues and get us in our home! As first time buyers we didn’t really know what the process was and what to expect, they helped us to understand everything that was happening when our solicitor was unhelpful. We are really happy with the service we received and if we decide to sell in the future they will be our first call!

I’ve had a good experience from the beginning to the end of buying the house from Robinson Jackson

We bought our new property using Robinson Michael Jackson in Gravesend. Their service was excellent. Keeping us informed all the way of developments as they happened. They were more that happy to organise the viewing of the property 3 or 4 times so as we could double check things. All the staff were very helpful and happy to answer all our questions. Highly recommend. Thank you all.

Choosing Robinson, Michael and Jackson was absolutely the best decision we could have made for our sale and purchase. Not only did they sell our house quickly, they also found us our dream home. We're over the moon with the service and would recommend 100%

Stacey Greenwood was amazing in the process of letting my house. She was extremely organised and assisted me with a numerous amount questions I had with a quick response. Overall, I would 100% work with Robinson Jackson again.

The whole team at Robinson & Jackson in Catford provided an excellent service from start to finish. They were always on hand to answer questions and demonstrated genuine dedication in progressing our sale. I would happily recommend them.