Robinson Jackson Reviews 

My wife and I purchased our house via the Bexley branch. My advice would be check what information you get verbally and follow up with your solicitor to make sure that information is correct. Our experience has cost us considerable amount of money and leave us with a bad taste. For that reason I would find it difficult to recommend Robinson Jackson.

I engaged with Robinson Jackson a couple of times for sales enquiries and to view properties. I found their service representatives very rude and dismissive, visibly annoyed at my enquiries over the telephone. On top of that, following my contact with them, I was added to their mailing list without being asked for explicit consent.
Although they seem to have a good grip on the local market offering, I believe they should really do an effort to improve their customer service.

Honestly we all know house purchasing and selling is one of the most stressful things to do, so unless you want it to be made 100000x more stressful and virtually impossible then stay away from RMJ. Cant speak for all branches but strood is something else.
Michelle was supposed to be the sales ‘progressor ’ on the house we were trying to buy via this agent, however she ‘progressed’ very little.
Offer was accepted on the property mid july and by end of September, on several different occasions i had to chase what was happening with the sale as the communication was nil and we wanted to know how far away from exchange we were, on the first occasion i was informed by michelle on the phone that she was confident exchange and completion would take place in november. This was at the end of september. By the 10th november we still werent any the wiser. Another 6 weeks of no progress and the sellers solicitor not communicating with mine, Michelle was absolutely no help at all and when i eventually got through to her and questioned why she told us she was confident exchange would happen in november when evidently it was not going to happen, she denied ever saying this. Again another week passes with no communication from anyone and at this point michelle wouldnt even accept a phone call from me. I was always told she was on unavailable and to send an email....funny how a brief and blunt instant email response was received but she didn't have the time to answer the phone. Her attitude was horrendous and professionalism was non existent throughout the whole transaction.

We were then informed by michelle that the sellers would be signing contracts on the friday (13th november) to complete on 24th november! Perfect as it may sound of course this again was also a load of lies. The day before signing contracts was supposed to take place we then learn that another property in the chain was a new build that had now been delayed until April!!! And they expect us to believe that they only just found that out??? Wasn’t born yesterday. Understand a few weeks delay with new builds but 5 months!?
Eventually me and my husband pulled out of the purchase at the end that same working day and instead of communicating with us the following day the property was instantly put back online. No correspondence whatsoever.

Shocking ‘customer service’ and for the substantial amount of money they charge it is a joke.

Stay away from them if you can.
Ewemove or Wards are 10000x better.

Robinson & Jackson Eltham branch are highly recommended. They are friendly, efficient, kept me updated, supportive and go the extra mile especially Theo.

The best estate agent in Kent Robinson Jackson Northumberland Heath very professional Dexter and Jane were so good they always put my mind to rest as I did not need to keep calling them to see how it was going as they kept me updated regularly and it was a very fast turn around I would recommend them to anyone that was selling there property as they did Exactly what they said and got my property sold in good time
Thanks to the team x

Spencer and all the team at the Plumstead (Se London ) branch of Robinson Jackson , Adele , Darren , Hazel and all the team were professional , friendly and helpful. They gave advice and support in the sale of my house , and negotiated to completion . I would definitely recommend them . Sue

I felt very supported by Robison Jackson from start to finish. My sale was tricky to say the least but the team kept me updated every step of the way and we successfully got the result we’d been waiting for. I’d recommend their services to anyone wanting a supportive agent who will work hard to sell your property.

Both Sarah and Tammy from
Robinson Michael and Jackson Strood were very professional and went the extra mile to answer any query I may have had no matter how silly the question. Definitely a pleasure to have met them and a credit to the organisation

I arranged a valuation for my house, with the Eltham branch. No one showed up! No call, email, no contact at all to tell me they’re not coming. Extremely unprofessional.

Purchased my home through Robinson Michael and Jackson communication and service flawless start to finish team friendly and professional being honest I couldnt of asked for more

I recently purchased a new home using Robinson Michael Jackson. From the very start of my dealings with them the team did everything possible to make my purchase as easy and stress free as possible
They certainly put me first as the end customer. A special thanks to Jo in the Gravesend office who always went the extra mile and answered emails and phone calls at unsocialble times too - well recommended

Highly unprofessional and rude
I was a potential buyer. Highly unprofessional and rude. Probably the worst agent in London area. Andy was the worst agent ever.

I dealt with Lee who was professional, knowledgable and efficient. We achieved a quick sake at the price SS were looking for. I have dealt with a lot of estate agents over time and this was one of the best. I cannot recommend enough.

This is the third time we have used Michael Robinson and Jackson and each time they have been excellent. Sold our house(s) each time within two weeks, to buyers who were genuine.
The sales progressor kept us informed throughout the sale(s) and pushed the buyers solicitor when required.
Kept us informed by email and telephone.
They are slightly more expensive than some but it’s a price worth paying in our opinion.
Great service, great marketing and great staff (during this very difficult time).
Thank you! (Once Again)

Me and my husband was trying to rent a property via Robinson Jackson, we found a property on Rightmove and called, the number on rightmove is their help desk and the lady there said she's putting us in contact with one of their agents but just didn't. After we finally started the enquiry, we were asked to provide our own credit own credit check and we have to put in sooo much personal info into a website we don't really trust. They also specified Experian identity to use for credit check which made the renting process so hard. We had to give up the property in the end.

Was a potential buyer. Estate agent didn’t show up at appointed time. Office didn’t know where he was. Absolutely useless service. Don’t sell with these people and don’t even try buying through them either.

Highly unprofessional and rude. Probably the worst agent in London.

They were managing (fully managed) my buy to let property.
1. They found a tenant with lower than market price, but they said the tenants are excellent people. Once the tenant left, I realised they had damaged the property, left a lot of rubbish, they destroyed an arch in the garden, etc.
2. During tenancy, with high frequency I had to pay for Robinson Jackson's contractors to repair various things, repeatedly, e.g., the lock for the door to the garden, or toilet, leaking etc. Every time I paid for a proper repairmen, but the problems kept repeating. Every time I complained why these problems are repeating, they said the contractor (their own contractor) knows me and he would call me to explain, which never did!
3. Once the tenants left, the money that I could recover for damages was much less than what I had to pay for Robinson Jackson to repair the damages.
4. Theft by their contractors: They contractor charged me, about £400 for arch, they sent me picture that they have installed it. Due to lock down, I did not personally went to look. However, when the new estate agent company (Your Move) sent picture of the garden, I noticed the arch is missing. I have been chasing Robinson and Jackson for months to get my money back, every time they say we do not work with that contractor anymore. They say they need to get hold of him to see what happened. Nowadays, it seems somehow they know I am calling them and they do not pick up the phone!

I was really pleased with the team at RM in Sittingbourne until they gave my personal information to someone unrelated to the sale.
Currently escalating this to the Ombudsman for breach of GDPR.
Their response- lies and manipulation. Very unprofessional way to end a sale of a property.

5* purely for Tracy the Sales Progression Manager from the Dartford branch. Her communication was upmost appreciated throughout the process of selling our home and she was always very truthful and genuine. You do a great job. Thank you for helping us get our dream home.