Robert Gatward Jewellers Reviews 

The shop staff made us feel incredibly welcome. Drinks were offered without any fuss and everything seemed easy.

Absolutely brilliant customer experience from the whole team from the moment we enter the store to the moment we leave. Lee’s attention to detail, personable demeanour and total care of every aspect of looking after us is first class. His knowledge and passion for watches is second to none and can’t recommend Robert Gatward enough. It’s also always a pleasure that Duncan spends time with us and we feel very valued as clients..

Buying luxury items unseen online can feel a little risky. I chose this business purely on the price of the watch I wanted. What I didn’t appreciate was the luxury service I would receive. The watch arrived in the most beautiful gift packaging complete with little surprise touches. This all made unboxing this an emotional and beautiful experience. My watch was packaged by Charlotte and had a personalised note. If you are buying anything as a gift be reassured that it will be perfectly delivered. Highly recommended

I first visited Robert Gatward back in 2024 to purchase an engagement ring. Karen was very friendly, incredibly helpful and I was able to purchase a perfect ring. We have now just purchased our wedding rings from Karen, who once again was brilliant and patient as we returned multiple times to choose our rings. She has also helped with a bracelet and very kindly fixed my watch for me. The rings are gorgeous and I couldn’t recommend RG and Karen enough. Thank you!!

Friendly, easy going customer service from the staff that dealt with me. I didn't feel pressured at all and felt relaxed with the whole experience. The sales assistant offered me a good price and even asked her manager if she could do better for me which they did. Ultimately this is why I decided to purchase from this store. I had been to several others for the same watch but this was the best offer.

Lee was attentive, friendly, patient and very informative. He made the purchasing experience thoroughly enjoyable and special.

Great communication, very friendly polite correspondance, fast no nonsence shipping. And returns..

The service in Abingdon is always excellent. The staff are helpful, knowledgeable and friendly, ensuring you leave happy.

I recently visited Robert Gatwood Jewellers in Windsor to register my interest in purchasing a Rolex, and the entire experience exceeded my expectations.
From my very first visit, Leon was incredibly welcoming and knowledgeable. He took the time to let me try on the watch I was interested in and explained the materials and craftsmanship in a way that was both informative and engaging. What really stood out, though, was how comfortable he made me feel, it didn’t feel like a formal sales interaction at all, but more like a genuine conversation with someone who truly enjoys what they do.

Not long after that initial visit, Leon reached out to let me know the watch was available. I returned with my wife and two children, and once again the atmosphere was warm and relaxed. It turned what could have been a simple purchase into a really special moment for our whole family. A particularly lovely touch was when Leon removed a link from the watch, he took the time to show my 6-year-old daughter how it was done, which she found fascinating.

A big thank you to Leon and the entire team at Robert Gatwood Jewellers for such a memorable experience. I wouldn’t hesitate to recommend them to anyone looking for exceptional service and a personal touch.

Ordered a watch online and the service was spot on. It was with me safely within 24 hours and the letter and personal touches are really good. Packing was gorgeous! Would highly recommend this shop!!

Most welcoming
Great communication
Personal service
Honest guidance

Great service very friendly and knowledgeable.

All members of staff have been really helpful when I have been in there with and without my partner on a number of occasions. My partner bought my engagement ring there and had a lot of help and advice from the staff and as a result I love a ring which I didn't even choose myself! Bianca was very helpful and knowledgeable when we went in to choose our wedding rings.

Leon and Dan consistently provide excellent service. They are welcoming, knowledgeable and professional, and have helped me source watches for important milestones. Every experience with RG Windsor has been smooth and enjoyable, which is why I would happily recommend them to friends and family.

Your Ipswich team are absolutely brilliant. What service they provide. Always helping you make the correct purchase.

A wonderful purchase with Leon. I am so happy met Leon there and got an amazing watch! We also have good conversations with Leon and Blagica, I can found it is a really nice team. I am looking forward to hearing from them about my interests soon and looking forward my next watch.

Pure perfection. Order of a beautiful watch packaged with care and personal touch.

Added to the pleasure of a classic retirement present

The team were really helpful and did everything they could to secure the watch I had wanted for a long time. They arranged for it to be shipped from the Windsor store and held it until I could come and view on the weekend. The team were also knowledgable and helpful in store. Great experience. Thank you.

The service was impeccable and I was served in comfort from a seat and table. The earrings I chose were a present and they were beautifully gift wrapped.