Roadmateuk Reviews 

269
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff arrived promptly at the roadside, diagnosing flat tyres and completing replacements efficiently. People warmly appreciate the polite and professional attitude of the technicians, who frequently got them safely back on the road very quickly. However, some people mentioned issues regarding unexpected costs, long waiting times, and communication delays during roadside assistance. A few other people also felt that the pricing for replacement tyres was significantly higher than initially anticipated. Customers also frequently noted instances where support representatives were entirely unresponsive or difficult to reach when unexpected problems arose afterwards.

What people talk about most

Service

Users describe ambiguous interactions with service, highlighting a stark divide in customer experiences.... See more

Staff

Customers had ambiguous experiences with staff, as opinions on their professionalism varied widely. While... See more

Price

People report negative experiences with price, describing the service as an exceptionally expensive emergency... See more

Response time

Consumers find response time to be ambiguous, as experiences vary significantly among reviewers. While many... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications, noting that while some consumers received... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick response and kept me informed of timescales etc. There was a “breakdown on communication” - their words - when the attending engineers arrived said the tyre was different to what I said. I had s... See more

Rated 4 out of 5 stars

Responded quickly to initial contact, came out to our house quickly and changed the tyre. My only negative comment would be that it felt like we were upsold on a new tyre when a puncture repair could... See more

Rated 4 out of 5 stars

Found the company online as I had a busted tyre due to a pothole. I needed to get home as I had two young children in the car. The person I spoke to was helpful and they had someone with me in about a... See more

Rated 4 out of 5 stars

Decent company from what i can see, I think relatively fast response but I have never needed a tyre repaired at the side of the road, the guys they used were nice and seemed to know the job, can't com... See more


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

269 reviews

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3.7

All reviews

(269)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing service. Very friendly and helpful. Made everything easy, from the first call to fitting the tyre all very friendly and efficient. Would definitely recommend

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant! Replied immediately to my enquiry and we had someone come out, fix the tyre and had us back on the road within an hour. Whilst expensive, it was worth every penny as we desperately needed to get home!

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Evening call out, came out within an hour or so, sorted my tyre. Noticed I had another flat tyre, he checked that over, luckily that just needed some air! Lovely chap, friendly and polite! 5/5 ⭐️

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good communication and technician arrived and completed the job very quickly and efficiently.
Would highly recommend

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Quick service

They contacted me quickly after I initiated contact. They kept in touch throughout and arrived within 30 minutes. Gentleman who came was polite and tyre changed quickly. Felt sorry for him as weather was dreadful.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Smashed a tyre up in Liverpool

Smashed a tyre up in Liverpool . Tyre with me in 50 minutes. Brilliant service, wasn’t cheap but when 200 miles from home, you are not quite sure where you are and you have no way to get tyre replaced it was worth every penny . Would recommend

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Quick turnaround

Quick turnaround despite calling on the Thursday evening. Guys turned up, were polite and got the job done very efficiently. Very happy with the service.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Life savers on Christmas eve

Had a puncture on Christmas eve
Rang road mate and was back on the road within 2 hours
Really appreciate the good communication and fantastic service
Thank you will recommend to everyone

24 December 2024
Unprompted review
Rated 5 out of 5 stars

I had the unfortunate experience of a…

I had the unfortunate experience of a flat tyre on my way home from work. On inspection there was large piece of metal stuck in it, which had caused a rather large ripe. Within approx 50 minutes the guy arrived and was finished very swiftly. I would highly recommend this company and I have put their number in my phone should I need them again. Well done for a great service.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID. HUNDRED PERCENT AVOID. Rudest person i have ever met. They are scammers so avoid definitely. I hate roadmate so much and the person they sent was vile.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience - would recommend

Great service. Noticed I had a puncture when leaving for work. Called and arranged for a technician to come round at 8pm that evening. Very friendly guy (Mohammed) turned up on the dor. Great job done in 20 mins. Not a bad price either for the service.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Polly's quick response

Polly responded rapidly to my request for help. She was so helpful and efficent, as well as friendly, and understanding of my issues (disability). She arranged everything quickly and made the whole experience painless. I'm really grateful.
Patricia

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

Fast and efficient. We had a flat tyre but couldn’t change it due to no locking wheel nut. It wasn’t a problem and they came out within 45 minutes and changed the tyre within 10 minutes. Very satisfied and saved a lot of stress.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service provided today

Great service provided today. The tyre fitter arrived as promised in an hour and I was able to track his progress to me via WhatsApp location service. Tyre changed in 15 mins and away I went. Very happy.

22 December 2024
Unprompted review

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