Roadmateuk Reviews 

269
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff arrived promptly at the roadside, diagnosing flat tyres and completing replacements efficiently. People warmly appreciate the polite and professional attitude of the technicians, who frequently got them safely back on the road very quickly. However, some people mentioned issues regarding unexpected costs, long waiting times, and communication delays during roadside assistance. A few other people also felt that the pricing for replacement tyres was significantly higher than initially anticipated. Customers also frequently noted instances where support representatives were entirely unresponsive or difficult to reach when unexpected problems arose afterwards.

What people talk about most

Service

Users describe ambiguous interactions with service, highlighting a stark divide in customer experiences.... See more

Staff

Customers had ambiguous experiences with staff, as opinions on their professionalism varied widely. While... See more

Price

People report negative experiences with price, describing the service as an exceptionally expensive emergency... See more

Response time

Consumers find response time to be ambiguous, as experiences vary significantly among reviewers. While many... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications, noting that while some consumers received... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick response and kept me informed of timescales etc. There was a “breakdown on communication” - their words - when the attending engineers arrived said the tyre was different to what I said. I had s... See more

Rated 4 out of 5 stars

Responded quickly to initial contact, came out to our house quickly and changed the tyre. My only negative comment would be that it felt like we were upsold on a new tyre when a puncture repair could... See more

Rated 4 out of 5 stars

Found the company online as I had a busted tyre due to a pothole. I needed to get home as I had two young children in the car. The person I spoke to was helpful and they had someone with me in about a... See more

Rated 4 out of 5 stars

Decent company from what i can see, I think relatively fast response but I have never needed a tyre repaired at the side of the road, the guys they used were nice and seemed to know the job, can't com... See more


Company details


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3.7

Average

TrustScore 3.5 out of 5

269 reviews

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3.7

All reviews

(269)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast, efficient and friendly

So much better than breakdown service included with my vehicle lease to fix a motorway tyre blow out. We were given an arrival time of just an hour from time of booking. The mechanic kept us updated on arrival time and ensured he had our live location, arrived within the originally stated time and was very friendly and polite. We were on our way in less than an hour and a half from confirming the quote. Fantastic!

15 September 2024
Unprompted review
Rated 5 out of 5 stars

Roadmate were excellent

Roadmate were excellent. Had an issue with a screw stuck in my tyre that was slowly causing it to deflate. They turn up in the timeframe, tyre changed quickly, and I was on my way again. Fantastic service!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

From my initial enquiry, to Mohamed turning up very promptly, to his polite, courteous and highly professional service, to the competitive price… I was very impressed from start to finish! Thank you.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Roadmate was awesome

Roadmate was awesome. Call no messing with having to add details. Much prefer talking to a human. Great phone service, quick with me in about 20 minutes or so. Tyre changed quickly and efficiently. Price was fair and I was back on the road in no time. For my job being on the road quickly is really important. Flipping awesome thank you road mate! Definitely use again

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Thank God for Sarah!

I was travelling from London to Belfast with a 7.30pm ferry to catch when my tyre blew out on the M42 and shredded itself! The Road Traffic officer recommended that I call a mobile tyre fitter. I chose Road Mate because of the name. Sarah answered the phone and gave me complete confidence that I was in safe hands. The tyre fitter team didn’t let her down. Lost only one hour travel time and caught my ferry. Thank you Sarah!

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Road mate really was my hero today I…

Road mate really was my hero today I was recommended him by someone where I broke down and he helped me straight away I did have a 50 min wait but he texted me with updates with time of arrival and when he arrived he was just the nicest chap and really fairly priced.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Repair

Picked up phone quick, sorted out an appointment right away. Technician kept me up to date on when he would arrive. Replaced tyre and on my way with in the hour. Fast and Friendly.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

I had a puncture and needed to get this…

I had a puncture and needed to get this fixed from my property. Roadmateuk attended quickly, they arrived when the stated that they would and carried out the replacement of the tyre in a quick time that enabled me to be back up and running quickly. This was excellent customer service and I would recommend this service.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

I got stuck with a flat yesterday and…

I got stuck with a flat yesterday and phoned Road Mate. I got helped by Sarah, and she was amazing. Calm and super friendly. With in no time a guy come out to help me and I was back on the road. So thank you Road Mate, and a special thanks to Sarah. Will highly recommend you to everyone. Regards. Anthony

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Called for an emergency tyre…

Called for an emergency tyre replacement was greeted by a very helpful lady and within an hour tyre was fitted by a friendly fitter all in all a fantastic service thanks to all involved

18 August 2024
Unprompted review

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