RMS SKIPS Reviews 15

A complete waste of 1k a week parking suspension, these guys turn up when ever they feel like it, we paid 4.5k to suspend the bays, and these guys won't exchange the skips.. most definitely the worst in my 30 years of busness.
Do yourself a favour, avoid them..

I have booked at least 5–6 skips with this company during my project. Delivery and exchanges were usually on time and worked well.

However, when my project finished and I requested collection, the waiting time became very long. Customer service told me it could take up to 5 working days, but it has now been 7 days including the weekend and the skip is still not collected, with no proactive update.

My house only has one parking space and the skip is currently occupying it, so my only concern is simply when it will be removed, especially as I want to avoid receiving any parking tickets.

During my call today, I also felt uncomfortable because the representative focused on correcting my English and said she could not understand me. English is not my first language as I am an Asian person living in London, but I was simply trying to ask when the skip would be collected. There seemed to be a misunderstanding and I was told that my attitude suggested her job “doesn’t matter,” which was not my intention at all.

Overall, deliveries were good, but the collection process and communication could be improved.

I work in the real estate investment and trading sector. I use skip a lot in every project. And of course, I will not return to this company for the next project

I had a very disappointing experience with RMS Skip Hire. at Penhall Rd. Their customer service is the worst I have encountered. The Accounts department consistently blamed me for their own mistakes and failed to respond to any of my queries. They acted like a bunch of bullies, making the entire process extremely frustrating.

Great service

Thank you to everyone at RMS Skip Hire for your excellent service. I advised of the difficulties with access to my driveway during school times and you accommodated this as soon as you realised the problem by sending out a driver to deliver and collect early in the morning. All staff were also very polite to speak to on the phone and the whole process was extremely efficient.

First time ordering a skip and RMS were super helpful on the phone explaining the options. Skip arrived on the next working day and was delivered at the time they promised. Absolutely zero hassle and they did exactly what they promised.

Great service. From the office through to the delivery drivers.

It’s a two week hire I had the skip for one week it came on time and left on time professionally and efficiently the driver was polite and helpful I will be using this firm again

Great service and price. Will use again & recommend

As we know, house shifting involves a lot of miscellaneous tasks. But with RMS Skip hire services, I never had to worry about my rubbish. They arranged it so well that I could easily focus on other essential tasks.

It is always a pleasure to do business with RMS. This is the seventh time that I have used the services and I have never been disappointed with the delivery and removal of the skip. Extremely good company with affordable prices.

Do not use rms! We ordered a large skip for our renovation and they have taken it back without even contacting us after just a few weeks, Our progress is slow as we are doing alot of work ourselves but we have lots more to do and now have to order another skip at extra cost. Will not be using them again.... Do not order if you want a skip for a good period of time.

Everything was fine to start with. However, when it came to collection of the skip they came at 5:45am!! Plus have damaged our front gate. When we told them they had done so they advised ‘because it was on private property liability lies with us’. Really RMS??? If you can’t collect/ drop off a skip without damaging property then saying it’s down to us…. You shouldn’t be doing it at all!!

Stay away from the company. Their attitude is extremely bad. The whole team in rude including the drivers. They are always late and never arrive on time as they should. The drivers are amateur and keep damaging your property as loading and unloading skips. Absolutely disgusting in every aspect.

Ok.
It has been a nightmare dealing with these “company” full of rude employees which have non manners or whatsoever.
I am fully furious just the way this people handling things.
Whoever runs this business either needs to train this people or just get rid of them and start fresh.
Drivers are also the worse. Is just keeps adding up and up and up.
This woman I was trying to deal with calling me all the time “darling” in a patronising way and the other one calling “mate”. With not respect. Seems a bunch of horrible people working for this “company”. Ever seems dealing with them has been stressful. So if you want to save £20 please don’t do with this skips, skip them and pay attention to reviews. Here I’ve attached a pic of my car been scratched this morning when they picked the skip. Cero cero cero recomendable. For your own piece of mind.