RIXO Reviews 

1,075
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers overwhelmingly had a truly great experience with this wonderful company, often highlighting fast shipping and smooth website browsing. Customers consistently praise the gorgeous clothing designs, highly flattering fits, and exceptional fabrics that make everyone feel confident and stylish. Shoppers also deeply appreciate the exceptionally friendly, professional staff and the wonderful, attentive personalized assistance provided during their in-store visits. Some reviewers were not happy with the customer service, reporting frustrating issues with unhelpful responses, damaged items, or difficulties obtaining refunds. A few people additionally noted that garment sizing can occasionally feel rather inconsistent or tailored primarily for taller individuals.

What people talk about most

Product

Customers report overwhelmingly positive experiences with the products, praising the beautiful fabrics,... See more

Quality

Users describe positive interactions with quality, consistently highlighting beautiful designs and well-made... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers describe the support team as helpful,... See more

Staff

Customers consistently note positive experiences with staff, describing team members as incredibly helpful,... See more

User experience

People report positive experiences with user experience, highlighting delightful and refreshing shopping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website browsing was a breeze, shipping information provided was on point and sent often, it arrived very quickly, and the product is absolutely gorgeous. Only reason for one star taken away is pricin... See more

Company replied

Rated 4 out of 5 stars

Designs are beautiful and the quality of the garments is great. The only downside is that they’re definitely designed for tall/taller people than me, so it’s harder to envision how an item will look a... See more

Company replied

Rated 4 out of 5 stars

I never heard of rixo dresses before. With being petite i find it ploblem getting a nice outfit for a special occasion. I wasn't disappointed my dress is gorgeous, I've had so many compliments. It's s... See more

Company replied

Rated 5 out of 5 stars

I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,075)

242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this brand the quality is great…

Love this brand the quality is great and the delivery is always speedy

1 December 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Alexandra,
Thank you so much for your review! We’re really glad to hear you’re happy with the quality of our pieces and that your orders arrive quickly. We truly appreciate your support!
Kindest,
RIXO

Rated 5 out of 5 stars

Great service

The item arrived quickly with no fuss and I’m delighted with it.

22 November 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Jennifer,
Thank you for your review! We’re glad your order arrived quickly and that you’re happy with your new hand charm.
Kindest,
RIXO

Rated 5 out of 5 stars

Love Love Rixo

Love Love Rixo, have purchased a number of items over the last 5 years. Quality, cut and choice is always great from t-shirts to the beautiful dresses.

10 December 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Fi,
Thank you for your lovely review! We really appreciate your support over the past five years, and it’s great to hear you’ve enjoyed everything from our tee's to our dresses. We’re so glad the quality and fit continue to work well for you. The Ria t-shirt is also one of our favourites at our head office so we really hope you love wearing yours!
Kindest,
RIXO

Rated 5 out of 5 stars

Rixo Rocks

Rixo Rocks! Prompt delivery, beautiful packaging! And the Mari heals.....don't get me started! They are awesome. I feel a foot taller when I wear them. They are so beautiful and worth every single penny! Live them. Thanks Rixo xxx

26 November 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Niamh,
Thank you for your lovely review! We’re so glad you’re enjoying your Mavi heels and that they make you feel amazing. It’s great to hear the delivery and packaging hit the mark too! We really appreciate your support.
Kindest,
RIXO

Rated 5 out of 5 stars

Great experience of new to me fashion retailer

Bought my first two items from Rixo. The service was great, quick delivery, well packaged, and excellent quality items. I will be back!

28 November 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Zoe,
Thank you for your review! We’re so glad your first experience with RIXO was a positive one and that you’re happy with the quality and service. We can’t wait to welcome you back!
Kindest,
RIXO

Rated 5 out of 5 stars

💖 Rixo: Style, Setting, and Service Perfection

Rixo is simply the best! From the gorgeous prints and impeccable quality of their products to the stunning, thoughtfully designed stores, the whole brand experience is delightful. I recently visited the beautiful King's Road location and was so impressed by the staff, who were truly the most attentive and helpful I've encountered. It was a wonderful experience, and it remains my favourite, shop in all of London!

10 December 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Aisling,
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your visit to our King’s Road store and that our team could make the experience so special. It’s wonderful to know our pieces, prints, and stores make shopping enjoyable - your support means a lot to us! We can't wait to welcome you back soon.
Kindest,
RIXO

Rated 5 out of 5 stars

Love my purchase

Love my purchase. I swithered between this item and a high street brand dupe.. the quality is second to none and will be an piece that stays in my wardrobe for a long long time.

21 November 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Jemma,
Thank you for your review. We’re so glad you’re happy with your new Zenni bag! It's the perfect addition for this upcoming festive season, we hope you enjoy wearing it and treasure it for many years to come!
Kindest,
RIXO

Rated 5 out of 5 stars

Rixo make beautiful pieces which feel…

Rixo make beautiful pieces which feel like something you’ve found in a unique and tucked away vintage store. Ssh, don’t tell everyone! The cut, fit and fabric is all spot on, and the customer service is excellent. It’s a treat to shop online and the flagship store reflects the detail and luxury of the brand, too.

10 December 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Meriel,
Thank you so much for taking the time to leave us a review. We’re so glad you enjoy the fit, fabric, and overall feel of our pieces. It’s wonderful to hear that shopping feels special both online and in our flagship store, and that the service is consistently excellent across both. We really appreciate your support!
Kindest,
RIXO

Rated 5 out of 5 stars

Recently discovered Rixo, in love !

I have recently discovered Rixo and I am in love. I needed a dress for an event last month and after looking in a few of my usual places, walked into the kings road shop and left with an entire outfit sorted (dress, shoes and bag). The staff we were so helpful and lovely the whole experience feels like having a friend who is a stylist pick out pieces for you in their beautiful home! The pieces fit like a dream and feel timeless and elegant. I have since bought two more dresses online and they both also fit like a dream which is quite rare for me to find! Im very excited to have found a brand that I love so much and can’t wait to see what the next collections are like ❤️

10 December 2025
Unprompted review
RIXO logo

Reply from RIXO

Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your experience in our Kings Road shop and that our team could help you find the perfect outfit. It’s fantastic that your pieces fit well and feel timeless, that’s exactly what we strive for. We can’t wait to share our upcoming collections with you and are so happy to have you as part of our RIXO community!
Kindest,
RIXO

Rated 5 out of 5 stars

I absolutely love Rixo clothes

I absolutely love Rixo clothes. I bought two of their dresses in a lovely shop in Winchester last year. One is incredibly pretty and the other very stylish. They are both well made of good fabric. This year I have ordered a cotton blouse and later a silk skirt on line. This was very efficient. I have worn the blouse a lot and it washes well. I cannot wait to wear my skirt.

10 December 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Yvonne,
Thank you for your lovely review! We’re so glad you’ve enjoyed your RIXO pieces, both in-store and online. It’s great to hear the blouse has been such a hit, and we hope you love wearing your new silk skirt just as much!
Kindest,
RIXO

Rated 5 out of 5 stars

My item came quickly and the quality of…

My item came quickly and the quality of the clothing is incredible. I’ve found my new favourite brand!

8 December 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Eva,
Thank you for your review! We’re so glad your order arrived quickly and that you’re enjoying the quality. It’s wonderful to hear we’ve become one of your favourite brands!
Kindest,
RIXO

Rated 5 out of 5 stars

Love the fresh new site

Love the fresh new site, still feels very rixo with a vintage / retro feel. The collections get better each season. A customer for almost 10 years, looking forward to the next 10!

Reviews of products help to select which sizing to go for.

24 November 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Sarah,
Thank you so much for your wonderful review! We’re thrilled to hear you like the new site and that our collections continue to hit the mark for you. It’s amazing to have your support over the past 10 years - here’s to the next 10! We’re also glad the reviews help with sizing; it’s really useful for us to hear that.
Kindest,
RIXO

Rated 5 out of 5 stars

Beautiful clothes designed to flatter

Beautiful clothes designed to flatter. Sizes are always spot on and the dresses are a perfect length instead of those dresses designed for 7 foot models! Always come gorgeously packaged and feel like an utter treat. You cannot go wrong in Rixo

25 November 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Harriet,
Thank you so much for your review! We’re so glad you enjoy the fit and feel of our pieces, and that the packaging adds a little extra treat. It’s great to hear our designs work so well for you; we really appreciate your support! Thank you so much for being part of the RIXO community.
Kindest,
RIXO

Rated 5 out of 5 stars

Great quality

Great quality, fast delivery, easy to return, would recommend

3 December 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Rowan,
Thank you for your review. We’re glad you’re happy with the quality and that delivery and returns were easy. We hope you love wearing your new Milly coat this season!
Kindest,
RIXO

Rated 5 out of 5 stars

I had admired the long leopard coat for…

I had admired the long leopard coat for sometime but it was out of my budget. The Black Friday deal offering 25% discount was a dream come true so I ordered 2 sizes of the coat. Arrived quickly, lovely quality and finish , keptvthe smaller size . Wore it yesterday for first - greatly admired and I felt good . Very happy 🎄

9 December 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Carole,
Thank you for sharing your experience! We’re so glad the Black Friday deal worked out and that you found the perfect size. It’s wonderful to hear you felt great wearing your new coat and that it was admired; that’s exactly the feeling we hope our pieces bring!
Kindest,
RIXO

Rated 5 out of 5 stars

Excellent service and quality

Recently bought a dress I had wanted for a while from Carnaby street. The team were lovely and super helpful. The dress certainly didn’t disappoint. Excellent quality and looks amazing.

22 November 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Babs,
Thank you for your lovely review! We’re so glad you found the dress you’d been wanting and that our team could help. It’s great to hear you’re happy with the fit and quality - we hope you enjoy wearing it!
Kindest,
RIXO

Rated 5 out of 5 stars

Every lady of any age should own several RIXO'S

EVERY outfit I have bought from Rixo is a huge success. Always beautiful material, wonderfully flattering shapes, colourful and just perfect. Dresses, skirts, shirts and jackets all are timeless. Ordering on line comes incredibly quickly and if doesn't work they refund very quickly.

7 March 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Laura,
Thank you so much for your wonderful review! We’re so glad to hear that our pieces have been such a hit and that you enjoy the quality, fit, and timeless style. It’s also great to know our online service has made things easy for you. We really appreciate your support and can’t wait to share more new pieces with you!
Kindest,
RIXO

Rated 5 out of 5 stars

Dresses always fit fab and last

Dresses always fit fab and last for years and years!

20 November 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Molly,
Thank you for your lovely review!
We’re so happy to hear that our dresses continue to fit perfectly and stand the test of time. Knowing they bring you lasting joy really means the world to us! We can’t wait to keep dressing you for years to come.
Kindest,
RIXO

Rated 5 out of 5 stars

Gorgeous coat

Gorgeous coat, beautiful packaging, lightning quick delivery. Looks like I’ll be a regular!!

10 December 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Kate,
Thank you so much for your wonderful review!
We’re thrilled to hear you love your new coat and that it arrived quickly and beautifully packaged. Knowing we’ve won you over as a future regular truly makes our day! We can’t wait to welcome you back for more RIXO pieces.
Kindest,
RIXO

Rated 5 out of 5 stars

Love Rixo!

Love Rixo!! Their dresses are so beautifully made and such pretty colours. I just got mine in a sample sale in Oxford street and I will be wearing it on my wedding weekend in July :)

21 November 2025
Unprompted review
RIXO logo

Reply from RIXO

Dear Eliza,
Thank you so much for your review.
We’re thrilled to hear you love your RIXO dress and that you found it at our sample sale! Knowing it will be part of your wedding weekend in July makes it even more special - we’re so excited for you! If you post on social media, please be sure to tag us as we'd love to see! #humansofrixo
Kindest,
RIXO

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