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Rated 5 out of 5 stars

I am very pleased with the bathroom renovation. Lisa was extremely helpful with the design and handled all the admin side of the project with great efficiency. She has very good customer service skill... See more

Rated 5 out of 5 stars

Absolutely over the moon with my new bathroom from Ripples! From start to finish, everything was handled professionally and to a really high standard. The attention to detail is spot on — the tili... See more

Rated 5 out of 5 stars

From visit to showrooms we were given plenty time to discuss & choose type of bathroom that I as an 80+ needed for safe yet up to date bathroom, they started early each morning & finished total re... See more

Company replied

Rated 5 out of 5 stars

Everything was terrific. From the initial bathroom design, to quality of products, to value for money, to patience with our questions and immediate response to any (minor) issues. We’re thrilled with... See more

Company replied

Company details

  1. Bathroom Remodeler

Written by the company

Experts in bespoke bathroom design, with showrooms nationwide.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Brilliant design and customer service

We designed and ordered our bathroom through the London showroom in NW3. The whole process was stress free and we are so happy with the installed bathroom. We were looked after brilliantly by Joanne, who listened to us thoroughly and came up with a design which was exactly how we wanted it. The communication was faultless throughout the process. Would not hesitate to recommend and will be using them again.

10 October 2023
Unprompted review
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Reply from Ripples

We're so pleased to hear about your experience and hope to work with you again in the future.

Rated 5 out of 5 stars

Inspiring Design and Excellent Service

We worked closely with Jo to redesign and install a new 2nd bathroom. Like everyone else (I am sure), we wanted a 'designer' bathroom on a moderate budget. Jo listened and, sticking to our budget, made excellent recommendations where we could save and where we should spend a little extra. We came in (more or less) on budget and were over the moon with the end result.

Jo was always available - pre-sale, design, install and post-sale. Ripples works closely with an expert contractor and it's clear they have a very good working relationhsip. The project finished on schedule and the workmanship was 10/10.

I have no hestitation recommending their services. We will be using them again.

24 May 2023
Unprompted review
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Reply from Ripples

Many thanks for taking the time to leave us this review Ian. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Ripples is the most professional…

Ripples is the most professional bathroom shop in the NW London area. Lisa looked after me and really made a huge effort to find what I was looking for. Ripples is an excellent local company that I would highly recommend. Their service and after-service are great.
Their knowledge about both product and design is to be admired.
Not necessarily the cheapest but definitely the best!

5 June 2023
Unprompted review
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Reply from Ripples

Thank you for this review Louis - it's lovely to read.

Rated 5 out of 5 stars

Beautiful showroom

Beautiful showroom in Southport, well worth a visit. Warm welcome by the owners.

12 July 2023
Unprompted review
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Reply from Ripples

Thank you so much for the lovely review, we are so glad you enjoyed your visit to the Showroom.

Rated 5 out of 5 stars

I would 100% recommend Ripples of…

I would 100% recommend Ripples of Southport .
From the date of ordering to delivery , they kept me updated .
A very professional service , friendly and helpful staff . I wouldn’t hesitate to have a bathroom from them again . Mrs L Williams Southport

1 February 2023
Unprompted review
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Reply from Ripples

Thank you so much for the fantastic review. We are so glad that you were happy with your experience with us.

Rated 5 out of 5 stars

Ripples, Belsize Park

Recently worked with Joanne at Ripples, Belsize Park and had a brilliant experience. Collaborative, helpful, experienced and passionate. Would absolutely recommend.

5 October 2022
Unprompted review
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Reply from Ripples

Lovely to read this kind review Emily. Enjoy your bathroom!

Rated 1 out of 5 stars

RIPPLES WOKINGHAM

RIPPLES WOKINGHAM
Do not be fooled that you are getting the complete package as despite telling you who to use and booking installation they are nothing more than a glorified B&Q!
Installation was a nightmare, damage to property, lots of extras despite a survey being done. One year on we have ceilings that have come down and black mould where installation has not been done correctly and it is leaking. No one will take ownership! Now having to instigate legal proceedings.

27 April 2022
Unprompted review
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Reply from Ripples

We recognise that this review is from the same household as another review written by David Cliff. We pride ourselves on the quality of our bathroom products and always do our best to address any issue raised with this area.  Installation is not a service Ripples offers and we will always do our best to help where we can.

Rated 5 out of 5 stars

Highly recommend

Delivery and installation were quick and customer service excellent throughout the entire process. Ross’s collaborative approach to the design and his attention to detail resulted in a bathroom that exceeded expectations.

22 April 2023
Unprompted review
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Reply from Ripples

Thank you for your kind review Marina

Rated 5 out of 5 stars

Great experience with Ripples…

Great experience with Ripples Chelmsford. Ross and his team done an amazing job on our bathroom and took the stress out of everything. Highly recommended.

31 March 2023
Unprompted review
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Reply from Ripples

Thank you for your kind review Paul - we hope you enjoy your new bathroom!

Rated 5 out of 5 stars

New Bathroom in Belsize Park

I worked with Joanne at the London Showroom and couldn't be happier. Very responsive, customized, and client-focused service. Timely and flexible. They managed the process from start to finish and I'm very pleased with the final result.

7 March 2023
Unprompted review
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Reply from Ripples

Thank you so much for taking the time to leave us a review Jack - it's much appreciated!

Rated 5 out of 5 stars

From visit to showrooms we were given…

From visit to showrooms we were given plenty time to discuss & choose type of bathroom that I as an 80+ needed for safe yet up to date bathroom, they started early each morning & finished total renovation in one week
Eddie was so good , wonderful worker ,helpful & respectful in every way ,
I love my new bathroom, I would recommend

Monica

20 March 2023
Unprompted review
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Reply from Ripples

Thank you for your kind review Monica - we hope you enjoy your new bathroom!

Rated 5 out of 5 stars

Very helpful and always helpful

Very helpful and always helpful - ready to answer any queries and was very hands on in coming round to check on the progress made with my new bathroom. Very happy with the end result.

23 March 2023
Unprompted review
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Reply from Ripples

Thanks for taking the time to review our London showroom Louise - enjoy your new bathroom!

Rated 5 out of 5 stars

Highly Recommend Ripples London

Our experience with Ripples London has been incredible. We tried a number of places but only Ripples could design our perfect bathroom. This was mainly due to Jo who listened to what we needed, gave us great ideas and created a fantastic bathroom. Ripples were also very understanding when our project was delayed. I’ve personally recommended them to a couple of friends already.

9 March 2023
Unprompted review
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Reply from Ripples

Thanks Aidan - we hope you enjoy your new bathroom!

Rated 5 out of 5 stars

well done Ripples

Ripples Knowle did a complete of the en suite and the end result is excellent far better than ever imagined. The staff are polite and professional and the workmanship exceeds expectations.
I would not hesitate to recommend and plan using their services for the main bathroom

9 March 2023
Unprompted review
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Reply from Ripples

Thank you for taking the time to leave us a review. We hope you enjoy your new en-suite.

Rated 1 out of 5 stars

Feel free for anyone to contact me…

Feel free for anyone to contact me directly to get the truth and facts about how shockingly bad this RIPPLES Wokingham company is, their installation businesses and their responses to issues. 18 months on and no working main bathroom, over £10's of £'000s in DAMAGE to our house, complete rip out and start again required, taking literally no responsibility for it and some brilliantly shocking emails from both them and V&M Arrol Ltd the implementation company Ripples provided (who are in the process of being struck off by companies house and pending an HMRC investigation as well). We will let the insurers and the lawyers argue this one out whilst we find someone competent to start again. Save yourself time, hassle and money. AVOID like the plague. If there was minus Stars available they would clean up! :-)

8 March 2023
Unprompted review
Ripples logo

Reply from Ripples

We recognise that this review is from the same household as another review written by Lottie Clementson and therefore can only re-iterate that whilst we were really sorry to hear of the installation related issues, we responded as soon as possible and professionally to any issue reported that may have been related to the products we supplied. Installation is not a service Ripples offers unfortunately and we will always do our best to help where we can.

Rated 5 out of 5 stars

Helen at Ripples in Chichester has been…

Helen at Ripples in Chichester has been unbelievably helpful throughout the whole process of updating our bathrooms. She has helped with the design, delivered the products to my door and has supported the installation. Nothing is too much trouble and the products really are excellent quality.
I wish I’d gone to Ripples sooner and not wasted so much time with other high street bathroom stores that just didn’t come up with what I needed.
Helen really does give a truly personal service and I will certainly use Ripples again.

28 February 2023
Unprompted review
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Reply from Ripples

Thank you for taking the time to leave us a review Dawn. It was a pleasure working on your project.

Rated 5 out of 5 stars

Ripples Chichester

We are delighted with our new bathroom designed by Helen at Ripples Chichester. She transformed the layout in a way we never would have thought of to create something visually stunning and which maximized the use of space. She was helpful and responsive throughout the process, and the fitters were professional, efficient and friendly. I would highly recommend Ripples to anyone considering a new bathroom.

27 January 2023
Unprompted review
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Reply from Ripples

Thank you for leaving us a review Fiona - it was a pleasure working on your project and we hope you enjoy it for many years to come!

Rated 5 out of 5 stars

Ripples Chichester

Both Helen and Derek at Ripples in Chichester were excellent in both designing and assisting us in our three bathroom renovation projects. Both also went the extra mile in personally delivering products even though we are located some distance away from the showroom.
We are delighted with the quality of items supplied and would have no hesitation in recommending Ripples of Chichester to others.

23 January 2023
Unprompted review
Ripples logo

Reply from Ripples

Thank you for the kind review Jane - it was a pleasure working on your project.

Rated 5 out of 5 stars

Ripples Chichester - great service

Brilliant service from Ripples in Chichester. Helen was really helpful and gave excellent ideas in presentation for bathroom and ensuite.
She worked well with our plumber and with the company that we purchased vanity unit from .

4 October 2022
Unprompted review
Ripples logo

Reply from Ripples

Thank you for your review Roma. We hope you enjoy your bathroom and ensuite.

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Lisa at Ripples and the team at Barnes Installation. They refitted two wet rooms in our home. The team were helpful and worked well. Lisa planned and ordered everything on time and the bathrooms look great and work really well.

2 October 2022
Unprompted review
Ripples logo

Reply from Ripples

Fabulous to read - thank you for the review Margaret.

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