RingCentral UK Reviews 670

RingCentral UK has been an absolute nightmare to deal with.

We ordered three desk phones. They did not work as expected. We then followed the return process properly, the labels were issued, and the phones were collected. Despite that, the refund is still outstanding.

At the same time, our phone line issues have still not been resolved after more than one and a half months. No serious business telecom provider should allow a situation like this to continue for so long. We have missed customer calls and suffered major disruption because of RingCentral’s failure to act with any real urgency.

Trying to get help has been exhausting. Long waits, repeated chasing, poor follow-up, and very little meaningful action. Support has felt more like a delay mechanism than an actual resolution team.

The most frustrating part is not just that things went wrong. Problems can happen. It is the fact that RingCentral has had more than enough time to fix this and still has not done so.

For a company whose entire business is communication, the level of service has been embarrassingly poor.

An absolute joke of a company - I've been with these for 16 years. The one time I needed to log in to my account it's changed to 2FA but using an obselete email address. No one in the whole support team knows how to handle this. If you need a good phone number / calling system as an SME avoid this one at all costs - the support will have you tearing your hair out.

Update 6/4/26
Called again to see where this mysterious account manager is only to be told they will contact me asap. Its already been 3 days. If they ever sort this issue out I may actually be able to login to my account. Like I said before avoid at all costs if you need a reliable voip system asked up with any semblance of support

We've been a customer for a few years and just renewed, overall a very positive experience and love the system. We have found the service a big improvement from our last provider - would definitely reccomend.

You've suspended our Account

Its SCHENGEX TOUR & TRAVELS LTD
Resolve our issue our your rating is going to be 1 Star
Our team of 100 would rate you 1 STAR
You are terrible guys

We are communicating you to update our bill then we would pay. Your customer support Scuks

Especially Michael
Terrible people
Frustrating experience

YOUR CUSTOMER SUPPORT IS MESS & FRUSTRATING
I am facing an issue regarding reduction of my extensions and billing. I have talked to their representatives multiple times especially Michael. They assured me they would sort it out soon.
They would update billing and resolve my issue.
Today when i tried to login my account. They say your account is suspended.

I am warning you guys sort my issue now or you'd see multiple Bad reviews here.

And i would sue agaisnt you.

Our experience with the RingCentral and BT joint project has been deeply disappointing and prolonged well beyond anything reasonable.

Eighteen months into the project, the RingCentral element of the solution has still not been delivered, despite the product being sold to us and despite ongoing payments being made. We are currently paying BT for services that remain undelivered, with overpayments now exceeding £12,000. These payments are being made under pressure, following threats that all existing BT services would be cut off if payment was withheld.

The project has suffered from significant delays, poor delivery, and a lack of accountability, particularly on the RingCentral side. A recent change in project management has only compounded the issues: the original UK-based project manager was made redundant and replaced with a project manager based in Berlin, introducing further delays and disruption at a critical stage.

To be clear, the BT project manager has been excellent—professional, engaged, and doing what they can within the constraints they’ve been given. However, BT’s insistence on payment for services that have not been delivered leaves a very sour taste and undermines confidence in the partnership as a whole.

If you are seriously considering RingCentral for any service, I strongly recommend giving this review careful consideration. I am more than willing to share full details of our experience, including the issues, challenges, missed deliverables, and delays, with anyone conducting due diligence.

No technical support

Fayo A. was a huge help in helping set up our RingCentral. He went above and beyond to make our difficult requirements a reality.
Thanks again Fayo, you were great!

We have been using RingCentral for many years, and our recent experience has been extremely disappointing. For the last two months, I have been trying to set up a new service called RingSense, but our account manager has been completely unresponsive. I have even asked the technical team to ask their manager to reach out to the senior manager, but there has been no output. I am really frustrated, and I want to change the account manager, but this is taking too long.

I have sent multiple emails and contacted the account manager several times, requesting that they call me back or assist. Despite these repeated follow-ups, I have received no response, no updates, and no resolution.

Chasing an account manager for months just to activate a paid service is unacceptable. This lack of communication and accountability reflects very poor customer service, especially for a business-critical platform.

Unfortunately, this experience has been frustrating and time-consuming, and it has seriously affected my trust in RingCentral’s support and account management. I wonder how that guy is doing his job, and nobody checks his work quality, really a shame!

We’ve been with them for nine years and, unfortunately, their customer service has gone steadily downhill. I currently have seven licences but only actively use five, and I wanted to cancel the two unused licences that were added recently.

While it’s easy to purchase and add licences online, cancelling them isn’t possible without speaking to customer “support” - which, in my experience, is anything but supportive. Their UK support is closed on 02 January 2026- not sure why.

When I requested the cancellations, I was instead pushed towards committing to another 12-month term (albeit paid monthly), without this being clearly explained upfront.

When I questioned this, the response was vague at best - I was told I “might” be signing up to a 12-month contract, but they weren’t sure.

It’s time to start looking for a better cloud service provider.

Really poor service

I requested multiple times over multiple weeks and spent multiple hours trying to upgrade my package.

Literally trying to give RingCentral more money.

There was a lot of "computer says no" and "I need to have a demo first", etc.

I requested a demo multiple times. I was consistently told that someone would get back to me before the end of today. Never happened. And I mean never. After, and I'm not exaggerating, weeks of trying.

In the end, I gave up, cancelled my subscription (I'd been a customer for 2 years), and moved to CloudTalk.

They are responsive, cheaper, and they have better technology.

Good customer service but poor product. I signed up for two phone lines and in 2 weeks of people helping me could not get it to work at all. Although the customer service was helpful they would constantly call whenever they wanted even when I would specify the time it was convenient to call. As a result we were never able to resolve anything as I constantly missed their calls. I finally had enough of all the technical issues and cancelled after two weeks. However, they insisted of charging me for an entire month despite me being completely unable to physically use their service and them being completely aware of this. I was recommended this company but I really would not recommend it to others.

Why didn't I switch to RC sooner! Honestly, you will not be disappointed with them - from initial sales, to porting support, to onboarding. Special mention to Andrea and Martin - what an incredibly smooth experience and I have a very happy team who adopted the new tool with ease and love it.

We moved to RingCentral a couple of months ago and the implementation and number port were handled seamleassly by Martin. Platform is feature rich and has been adopted easily and it's helped us improve how we support our customers - would definitely reccomend.

I have been a customer with RingCentral for 3 years now and have just renewed again. There is the occasional problem but my Account Manager is usually very prompt at resolving these. My business has grown over the years and I'm happy that the system is still fit for purpose

I spoke with Simon, long story short had a lot of problems in the office with some of our phones, he spent hours with me on the phone assisting me and solving problems, he made things really clear and was really patient. Everything all set up and working now thanks to him.

Auto-renewed us for 5 yrs with ZERO contact, won't reduce licenses even by a reasonable level (within the original contract terms). Stuck paying for lines we are not using. Customer support don't engage, account manager responded once but now ignores. Everyone just continually ignores. Not even a good technical service. Definitely one to AVOID.

Terrible. Rubbish. Given they are a communications company, one of the many things they are awful at is communicating. Comfortably the worst onboarding experience I've ever had. There's the odd person who cares and tries to help, however there's plenty who don't. The platform itself is pretty good, unfortunately their attitude to customers stinks. Impossible to do anything and if you ask them for anything you're ignored.

Avoid at all costs.

EDIT - I've sent various emails to the address below, HAVEN'T HAD A REPLY!!!!!

Nour was super helpful during the tech support set up, walked me through how to get set up from start to finish by sharing my screen with her on a meeting. Thanks Nour