rijo42 Reviews 

368
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff, noting smooth installations, brilliant communication, and excellent guidance throughout the entire process. Consumers also note that the modern coffee machines are reliable, exceptionally easy to use, and consistently deliver great-quality hot drinks. Some reviewers were not happy with customer support when experiencing technical machine errors or prolonged communication delays regarding repairs. A few customers also expressed frustrating difficulties regarding binding contracts, missing setup parts, and a noticeable lack of adequate ongoing assistance. These individuals felt that aftercare service fell short of expectations after their initial purchases.

What people talk about most

Product

People report positive experiences with product, highlighting that the machines are reliable, easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional service from various... See more

Service

Clients share positive opinions on service, highlighting helpful staff during sales and installation.... See more

Customer service

Consumers find customer service to be exceptional and appreciate the professional and helpful manner of the... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the reliable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Wells came and gave us a full demonstration of the machine, explained clearly its functions and the upkeep it requires. Since having the machine installed in our barbershop it’s been a massive hit... See more

Rated 5 out of 5 stars

We’ve had the pleasure of dealing with Shaun from rijo42 now for almost 6 years. Every interaction is always friendly, but professional and he’s always at the other end of the phone if needed. We’re... See more

Rated 5 out of 5 stars

From start to finish the experience has been great with rijo42. The sales rep Shaun has gone that extra mile to make us feel welcomed as a new customer and helped us along our journey getting installe... See more

Company replied

Rated 5 out of 5 stars

As a small business, it can be tough making big money decisions - Micheal made this easy for us. Talked for months about how we wanted it, what exactly we needed, even though I hadn’t made a pay... See more


Company details

  1. Coffee Machine Supplier

Written by the company

We’re the leading supplier of commercial coffee machines, coffee beans and coffee ingredients in the UK, and we’re proud of our service, products and heritage. We’ve been supplying the highest quality equipment, ingredients and accessories to the UK’s cafes, restaurants, offices, hotels and clubs since 1989. Our wealth of experience makes us experts in our field.


Contact info

4.2

Great

TrustScore 4 out of 5

368 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.2

All reviews

(368)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rijo42 coffee machine

Easy and straight forward the service we got was 5* from start to finish. Thank you Stephen, Amy and Andy. You all were really helpful and patient! We look forward to using our new coffee machine in our business.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Lovely man

Polite, friendly, tidy worker good at showcasing the machine and all it’s functions including the cleaning functions

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding product and service

I have been a customer of Rijo for over a decade; they were the pioneering brand that introduced fresh coffee to golf clubs. Their packages perfectly complemented our offerings, utilising state-of-the-art equipment and top-notch quality products. While it's true that dealing with quality brands often comes at a higher cost, Rijo proved to be great value for money. Their machines have a lifespan of two to five years beyond the initial lease term, resulting in significant cost savings for any club. Their dedicated golf division ensures fantastic service, and in the rare event of an issue, they are diligent in making things right. Their advice has consistently been invaluable, and I wholeheartedly recommend them to any club manager. It's easy for anyone to offer cheaper services, but what truly matters is the unparalleled value for money when considering the complete package they deliver. If you need any advice, speak to Steve Robinson, he’s been running this for 14 years and is incredibly helpful and knows all about true customer service.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Shaun went above and beyond

Shaun went above and beyond, really helping us meet a deadline and the office team were a delight to order via the phone.

Jake the fitter couldn’t have been more helpful - highly recommend.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Great job

Had the pleasure of Ray coming to fix our machine today , wonderful as always . Super friendly and helpful !
Only called to get the machiene looked at on Wednesday so super speedy turn around !

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent communication, quick response time, Andy was really friendly knowledgeable and helpful, would highly recommend.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Hotel Breakfast Machines 5 stars

Im Head of Procurement for Gino D’Acampo’s chain of restaurants. As we are now based inside 4 and 5 star hotels we needed reliable high volume no fuss machines to service breakfast as we take over the whole of F&B for each hotel.
We trialled several makes from germany and greece as sell as some others but nothing comes close to these Swiss Italian made machines from Rijo!
We serve over 200 coffees within 2 hours every morning at 5 sites via 2 x R42 machines and the do not miss a beat and there’s no queues waiting at machines .

Absolutely amazing machines with an amazing no quibble service from them. Steve Robinson is a coffee oracle ! He’s delivering everything he promised and more!

If you are in hotel hospitality and you don’t want to blow cash down the drain with expensive third party engineers or cheap machines that clearly do not do the job then get to Rijo42 as we have never looked back.

Cant wait to trial the professional bar barista machines as we have heard they are amazing 🙌🏽

Lee Crank
Upmarket Leisure Ltd

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Dealt with Ste

Dealt with Ste, really down to earth guy knowledge second to none. The entire process was seamless didn't once feel like a transaction and aftercare has ben top notch would 100% recommend.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Coffee machine issue …

We had a problem with our coffee machine and nobody could work out what it was. Jake came and sorted it for us and now our Rijo 42 coffee tastes even better than before. Thanks Jake 🙏

4 March 2024
Unprompted review

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