Read The Fine Print!
Read the fine print! If you do the molds yourself your're on your own. The loophole for Riivo is you didn't follow their fitting instructions correctly.
From Riivo's Warranty Page;
"Customer executed molds or measurements: The majority of the shoes we build are made from customer executed molds or measurements. These are made remotely, using our molding kits and video tutorials. These shoes also include complimentary fit adjustment for (90) days. As stated, major fit issues are highly unlikely if the fitting instructions are followed correctly. If there is a fit issue that cannot be corrected in our workshop and the molds or measurements were customer executed, Riivo is not liable for shoe rebuild or refund."
29 September 2022
Unprompted review