After years of searching, I have come back to the Deauville bra, which is top quality and fits my boobs. Unfortunately as with almost all bras I have trouble with the straps being set too wide for me,... See more
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Review summary
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I visited the Guildford store and had great service from Emma. She talked me through what to look for when making a purchase and gave me several to try on in my size, giving good advice about the pros... See more
Your service is great, I have no complaints. The 2 bras I ordered, a minimizer & a PrimaDonna Madison are perfect. But I am a bit disappointed in the bodysuit. It is wireless, and for a 38G-H there... See more
Short of being in person to try on the product, the measurement tool was an easy way to determine what size to buy. I’m a return customer and the prior size was no longer working. One of the bras fit... See more
Company details
About Rigby & Peller
Written by the company
The most pleasurable way to find your perfect lingerie fit 🌟
👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.
📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.
👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.
👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.
📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.
👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.
Our craftmanship
Written by the company
- We're proud of our dedication to design and craftsmanship. Most bras we stock are made with at least 40 individual components - nearly three times the number typically used on the high-street. This ensures the most flattering fit and a piece of lingerie that’s made to last. It takes our carefully selected brand partners up to 18 months to create the perfect bra, many of them are hand finished. They really are meticulously designed to embrace your curves and accentuate your natural elegance.
Contact info
Lageweg 4, 9260, Wichelen, Belgium
- info@rigbyandpeller.com
- www.rigbyandpeller.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The size and fit are perfect
The size and fit are perfect, as usual.
Ordering was easy and product was delivered timely! I'm very happy.
29 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery was stuck at customs and no…
Delivery was stuck at customs and no updates provided. Finally cancelled the order
29 June 2026
Reply from Rigby & Peller
Thank you for your feedback. We regret to learn that your parcel has suffered a delay with the carrier. One of our team members has indeed been able to help you further. Our apologies for the inconvenience caused. Best wishes, Rigby & Peller.
I still haven’t received my order
29 June 2026
Reply from Rigby & Peller
Thank you for your review.
We're sorry that you experienced a delay with your order. According to UPS tracking information, your parcel was successfully delivered today, 9 July.
We sincerely apologize for the inconvenience caused by the delay and appreciate your patience.
Best wishes,
Rigby & Peller team
I visited the Harrogate store on 8th…
I visited the Harrogate store on 8th July 2026 and was filled by Ginny.
Ginny was very attentive, friendly, listened and made suggestions.She explained the procedure of the body scanning which gave her the initial suggestions of bras to try.
At all times she was aware of my personal space and gave me time to think and try on the best styles for myself .
I am very happy with the purchases that I made and would totally recommend anyone who is hesitant about getting a bra fitting, the difference that this makes is huge.
Always get fitted for your bras.
Thank you very much Ginny 😊
Janice x
8 July 2026
Unprompted review
Disappointing im afraid
Disappointing im afraid. My wife size is 38G so got a 38G bralette couldn't even put it on!!!! Sent it back delivery and return no problem but how can 38G not be a 38G ?????
29 June 2026
Reply from Rigby & Peller
Thank you for your review.
We're sorry to hear that the bralette was not a good fit. Please note that bralettes fit differently from traditional wired bras, and the sizing can feel quite different even when the same size is selected. As bralettes are designed with a different construction and support level, a 38G bralette may not fit in the same way as a 38G wired bra.
We're pleased to hear that the return process went smoothly. If you would like assistance finding a style that better suits her needs, please feel free to contact our Customer Service team at info@rigbyandpeller.com.
Best wishes,
Rigby & Peller team
Worth the wait
Unfortunately had a problem with my delivery but love the bikini, great quality.
29 June 2026
Reply from Rigby & Peller
Thank you for your feedback. I'm sorry to learn that the delivery of your parcel is causing such hustle, this is certainly the level of service we want to offer. We have received your e-mail, and we are working on finding a solution asap!
Best wishes, Rigby & Peller.
Still awaiting delivery
Delay with delivery efficiently dealt with by R&P.
Lovely bikini - very pleased with my pirchase
26 June 2026
Reply from Rigby & Peller
Thank you for your feedback. We sincerely apologies for the delay your parcel appears to have suffered with the carrier. Your parcel is now out for delivery, and should arrive today! If you have any questions, please don't hesitate to contact our customer service via the contact form on our website.
Beste wishes, Rigby & Peller.
I have been waiting for my delivery for…
I have been waiting for my delivery for over a week and not notifications to say when it will be delivered
28 June 2026
Reply from Rigby & Peller
Thank you for your feedback. Due to an unforeseen circumstance with the carrier, your parcel has suffered a delay. We will reach out to assist you further. Best wishes, Rigby & Peller.
They are not of the same quality as the…
They are not of the same quality as the ones I previously purchased from store.
28 June 2026
Reply from Rigby & Peller
Thank you for your review.
We are sorry to hear that you feel the product quality did not match that of previous items you purchased in-store.
We strive to maintain consistent quality across all of our collections, so we are disappointed to learn that this has been your experience.
We value your feedback and will share your comments with our product team for review.
Thank you for taking the time to let us know about your experience.
Best wishes,
Rigby & Peller team
Order still not arrived
Order still not arrived. Raised with customer service who could not provide a resolution nor confirm when the order should arrive beyond telling me it will. Now on day 6 of yet more pointless UPS emails telling me my order will arrive today…. It never does. A shoddy experience all round
28 June 2026
Reply from Rigby & Peller
Thank you for your review.
We're sorry to hear about the delay. As our Customer Service team has already advised, UPS is currently experiencing unusually high parcel volumes due to the summer holiday season and ongoing sales promotions, which has impacted some deliveries.
Please be assured that your parcel has not been lost and remains in transit. We are working closely with UPS to ensure delayed shipments are delivered as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
Three promised deliveries FAILED
Three promised deliveries, all much later than stated at time of ordering. I have waited in all three days and the item has never been delivered and the tracking just shows delayed. Have now raised a dispute with my Credit Card company to get this refunded. I’m absolutely gutted as I needed the item 10 days ago. No customer service, you have to wait two days, 48 hours, for a Reply. The Reply Lize just state things like oh we are busy don’t worry it will come eventually. Absolute nonsense in this day and age. Terrible Company terrible service.
28 June 2026
Reply from Rigby & Peller
Thank you for your review.
We are sincerely sorry to hear about your experience. We appreciate how disappointing it is to have delivery dates changed repeatedly, especially when you were relying on the item to arrive by a specific date.
As our Customer Service team has advised, UPS is currently experiencing significant delays due to exceptionally high parcel volumes during the summer holiday season and ongoing sales promotions. While this is unfortunately outside of our control, we recognize that this does not lessen the inconvenience caused to you.
Please be assured that your parcel has not been lost and remains within the UPS network. We continue to work closely with the carrier to monitor delayed shipments and help ensure they are delivered as quickly as possible.
We sincerely apologize that your experience has not met the standards you expected from us and thank you for taking the time to share your feedback.
Best wishes,
Rigby & Peller team
Still haven’t received my package yet!
28 June 2026
Reply from Rigby & Peller
Thank you for your review.
We're sorry to hear about the delay. As our Customer Service team has already advised, UPS is currently experiencing unusually high parcel volumes due to the summer holiday season and ongoing sales promotions, which has impacted some deliveries.
Please be assured that your parcel has not been lost and remains in transit. We are working closely with UPS to ensure delayed shipments are delivered as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
Reply from Rigby & Peller
Thank you for your review.
We're sorry that your order has still not been delivered. As mentioned in our response to your previous review, your parcel is delayed within the UPS network due to exceptionally high parcel volumes during the summer holiday season and ongoing sales promotions.
Please be assured that your order has not been lost and remains in transit. We are working closely with UPS and monitoring delayed shipments to help ensure they are delivered as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
It hasnt arrived yet!
28 June 2026
Reply from Rigby & Peller
Thank you for your review.
We're sorry to hear about the delay. As our Customer Service team has already advised, UPS is currently experiencing unusually high parcel volumes due to the summer holiday season and ongoing sales promotions, which has impacted some deliveries.
Please be assured that your parcel has not been lost and remains in transit. We are working closely with UPS to ensure delayed shipments are delivered as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
My order made on 27 June still not…
My order made on 27 June still not arrived 11 days later. Not delivery date given. Apparently delays with UPS.
28 June 2026
Reply from Rigby & Peller
Thank you for your review.
We're sorry to hear about the delay. As our Customer Service team has already advised, UPS is currently experiencing unusually high parcel volumes due to the summer holiday season and ongoing sales promotions, which has impacted some deliveries.
Please be assured that your parcel has not been lost and remains in transit. We are working closely with UPS to ensure delayed shipments are delivered as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
Ordered product 27 June still not…
Ordered product 27 June still not received, when purchasing its clearly stated that 5 working days, I’ve had 5 different emails from the delivery company that the company uses and we have to pay for, it’s apparent that one doesn’t work well with the other!
Possibly time to review this provider
27 June 2026
Reply from Rigby & Peller
Thank you for your review.
We're sorry that your order has not yet arrived. Due to the summer holiday season and ongoing sales promotions, UPS is currently experiencing exceptionally high parcel volumes, which has unfortunately resulted in delays to some deliveries.
Please be assured that your parcel has not been lost and remains in transit within the UPS network. We are closely monitoring the situation and working with the carrier to help ensure delayed shipments are delivered as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
I have been promised my parcel would be…
I have been promised my parcel would be delivered for DAYS and still it hasn’t arrived. Please contact UPS and insist they deliver it. They are completely useless
26 June 2026
Reply from Rigby & Peller
Thank you for your review.
We're sorry that your order has not yet arrived. Due to the summer holiday season and ongoing sales promotions, UPS is currently experiencing exceptionally high parcel volumes, which has unfortunately resulted in delays to some deliveries.
Please be assured that your parcel has not been lost and remains in transit within the UPS network. We are closely monitoring the situation and working with the carrier to help ensure delayed shipments are delivered as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
Been over 10 days since I placed my…
Been over 10 days since I placed my order and still no delivery. Sent an email to Rigby & Peller customer services and was told they were incredibly busy. Terrible response with no real action taken on their part.
27 June 2026
Reply from Rigby & Peller
Thank you for your review.
We are sorry that you have not yet received your order.
As our Customer Service team has advised, UPS is currently experiencing delays due to exceptionally high parcel volumes during the summer holiday season and ongoing sales promotions.
Please rest assured that your parcel has not been lost. It is delayed within the UPS network, and we are working closely with the carrier to help ensure orders are released for delivery as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
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