Really awful mobility company!
Despite offering quite fast and light scooters, which are of my preference, everything else Hive offers is a resounding NO.
The scooters offered usually show clear signs of wear and tear and more often that not they simply don't work. Surprisingly, there is no way to report scooter damage in the app via a button or dedicated interface - you need to send them an email. Users should also be able to activate an alarm in order to easily find a scooter in a crowded area, because it happens that the app shows several scooters around a certain area and IRL there is no sign of them!
Their app is very poorly built, takes too long to load and has a few typos (I have alerted them a few months ago and so far they took no action to correct such a small thing).
No app chat support or telephone contact. You either send them an email or chat via Facebook and both do take a rather long time to get a reply.
At last but no least, a few months ago Hive greatly reduced the usage area, making it seriously less competitive comparing to other mobility offers.
If things go wrong, there's no easy way to talk to this company. AVOID.