Rich Tone Music Reviews 

Absolute banging service from these guys!!! Bought an ibanez sr1300 bass excellent price!!! Super fast very well packaged delivery!!!

I used the “sell your gear” on their website, you get a choice to either part exchange or cash. I opted for a part exchange, the process was really quick and easy.

They were really quick to reply and very patient with any of my enquiries I had, as I had seen a couple of basses I liked the look of. I eventually chose one that was under their quoted PX and they sent me cash through bank transfer the same day they received my item.

I bought a second hand Hiscox EF case from RichTone. It’s an older one because the interior is red rather than the current grey colour. The price was very sensible, it was clean and unmarked. Also delivered from Sheffield to East Sussex the next day. I like the red interior anyway ! Excellent service.

Best guitar shop ever. Staff amazing, owner really nice gave my lad a free cable and made his day.

Also bought a very nice guitar.

Word of advice. If you buy a vintage / old / been around the block a few times guitar, make sure you ask them to check the electrics haven't been modified and other internal hardware is there before parting with your £££. May save yourself £50 (with good insurance) return cost and the associated stress of sending something high value back.

I'm verry disappointed of their system of selling.
It's been three weeks since I ordered a product from their website. I made a big mistake.
If I had just ordered it from Amazon it would have arrived in three days.
I will avoid this store from now on.

I bought a second hand Gibson Les Paul from Richtone using their online shop. Good price and shipping cost (next day delivery) reasonable. Took me ages to unpack it as it was so well packaged. Guitar is in immaculate condition - looks brand new and sounds great. Very satisfied with the quality of the service. Well done Richtone.

Knowledgeable staff, friendly and easy to deal with. Sold two guitars and the money was in my account within 3 hours. Fantastic service, fair prices offered.

I have purchased a number of guitars from Richtone Music recently and each example has been in virtually immaculate previously owned condition. The company’s communications are first class and their customer service is simply outstanding. Well done Richtone, a pleasure to deal with you.

Bought a second-hand guitar from the Rich Tone Music. I had a conversation with Tom Galton via email. It was brilliant. Delivery was fast and extremely good.

I'm not sure worst service is possible.

I've Been back to the shop.
Ive called.
I've written.

My hope is that you won't give these money grabbers your business. A shop for those that love guitar this is not. Keen as mustard to take your money and passion but it seems obvious from so many reviews that if there's a problem you can kiss your money, and faith in thr guitar community adios.

A small claims is on its way

Rich Tone recently launched a "we buy your guitar" service. I had a rare and expensive guitar in perfect condition, and sent them a detailed description and photos. I was given a quote of less than a third of its value. I understand the need to make a margin, but this was an insult. This whole "service" feels like a Cash Converters style exploitation racket. As a Rich Tone customer of many years, I won't be shopping there again.

Fabulous guitar - prompt delivery and great contact from Mark and Tom - my first experience of buying from Rich Tone and I wouldn't hesitate to do so again

Very prompt responses to my questions, realistic offer and easy transaction. Payment was within 48 hours of my bass being received. Recommended!

Great bass and flawless delivery, Thanks.

Excellent service my guitar and effects pedals arrived spot on the delivery times given. I’d certainly recommend Richtone to my friends and will shop with them again. A great shopping experience.

Ordered an acoustic guitar and it's awesome!10/10! I’ve used Richtone music a few times and I’ve been happy with the service and the products.

When ordering a guitar from this company, exercise extreme caution. I purchased a Gretsch guitar for over £500. I emailed them after I opened the package since one of the pick-ups appeared to be damaged and the other's screw was loose. They recommended that I get £20 in return and make a special effort to use more of my own funds to fix it when I didn't break it. They took it back to "fix" it after I turned down their offer, but when it came back, the repairs weren't done correctly. I wouldn't advise making a purchase from this business. Move elsewhere.

I recently bought a second hand guitar from Rich Tone Music. When I called for an update on the order, the customer service advisor was very helpful, leaving his desk to check the item had left the warehouse. Rich Tone used DPD to send the item and I was kept up to date and able to track where the package was. On arrival, the guitar was very well packaged. There were no signs of damage and the instrument was as described. It had also been set up ready to play. I can't thank Rich Tone Music enough for their level of service and would definitely use again in the future.

Excellent service and communication. Great quality of product and accurate to description.