Richer Sounds - Watford Reviews 

Anca (Watford branch) was incredibly helpful, she recommended a pair of EarPods for me and I couldn’t be happier.

She really went above and beyond to help me.

What great service. I was waiting for my headphones that I ordered at Xmas.
The type of headphones had not come into stock, so they upgraded them to the next model.
Wonderful

Great advice from your knowledgable staff nember Bradley, and quick arrangement of a demo with appropriate equipment

Although Richer Sounds have a reduced opening hours, the store is always responsive when your reach out by email or phone without fail for the initial engagement and throughout.

When and if you have a problem, they put the customer first and rectify the issue without question and maintain the customer experience and commitment without fail far beyond expectation. This is what earns them customer loyalty over decades and decades. The great level of service is seen whether in Watford, Cardiff, or Bristol branches. They have always been helpful and treated me with care.

Goto Richer Sounds and be looked after by their knowledgable staff.

Thanks for quick response.

Had an issue where the box was damaged on delivery, which I couldn’t check inside as I was held up. But local Watford store was quick to get back to me and reassure me if I had any issues they will deal with it.

Also the delivery company was good in that they called me to let me know the packaging was damage.

Thanks for everything!!

Went to the Watford store to discuss what specification of amplifier I needed. Thorough detail provided by the staff.
Ordered an amplifier online a few weeks later.
Arrived on time, easy set up, sounds good.

Your assistant was extremely helpful with the sale.

The whole team at Watford seems to be custom focused which is more than can be said of other retailers.

Sami was very friendly add helpful. He sourced the speaker we wanted from another branch and reserved it in the Watford store which I collected. Thank you Sami

Great service, as always

It was easy to choose and compare products on the website. Easy order process and the staff in-store were knowledgeable and great.

The staff listened to my queries and helped me make the decision to go for the TV I had in mind - Then managed to get the Tv and Cables required delivered the next day - Super happy with my purchase and the service I received from the staff at the store.

Needed a 32 inch TV quickly to replace our 14 year old Panasonic whose power board is beyond economic repair.

Richer Sounds had its modern descendant. Originally £249, they had an "open box" one for £149, down to £127 with "VIP member discount."

Phoned the branch to see if it was still in stock. Lloyd reserved it, sent me a link to pay there and then, and I collected it the next day from two very friendly staff.

Excellent TV at a bargain price with outstandingly helpful and friendly service.

This is why I use Richer Sounds all the time.

I arrived at the Watford branch believing it opened at 10am but it was in fact 12, the staff were friendly and let me in to make my purchase, they were extremely helpful and pleasant

Matching the deal that was on your site at the time I wanted to buy but which you had overlooked.

What is the point of being a VIP if you don't get the £10 off that you say you will?

Your 6 year guarantee should be made clearer in that it is a proportional discount dependant on the number of years use. This is not the same as a replacement if it cannot be repaired.

Your delivery service is quick but should be done with a smile even though they are probably overworked!
Amazon offer a Free Unpack/Set Up/Take Away Service but no Guarantee.

Great service and patience in helping me choose right tv. Good price, next day delivery. Thank you

Very knowledgeable and helpful staff who are always pleased to help
Speedy delivery and communication excellent

Excellent products, excellent service

Over the years I've purchased from richer sounds a number of times and never been disappointed with the service levels. On this occasion at the Watford store I've got to say the customer service level has been exceptional. From the first point of contact on the phone in the morning to the shop visit to pick up in the afternoon it truly felt that giving the best service possible to the customer really mattered. Well done and thank you.

Telesales was helpful but the product didn't match expectations, so I phoned the WATFORD store and BRADLEY suggested I call in to make sure that I got the right product.
Having owned a business in the service sector, I'm experienced in identifying someone who is excellent at their job and Bradley is that person - He listened to what I hoped for in the product, made sure he understood what is was about the returned product to make sure that he made a recommendation. He tried various headphones to ascertain which he thought was the right set and presented EXACTLY what I wanted and hoped for. Very calm, no fuss, just pure professionalism - even half an hour before closing time on a Sunday! So now, I know where to go and this proves that personal shopping is the way to go. THANK YOU