Wanted to part exchange but Richer Sounds were honest about the fact they couldn't offer an attractive figure due to the age. I was offered a further discount on what was the best price around. i fina... See more
Company replied
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Wanted to part exchange but Richer Sounds were honest about the fact they couldn't offer an attractive figure due to the age. I was offered a further discount on what was the best price around. i fina... See more
Company replied
Wonderful support from R/S Watford. Our Youth Club overhead projector had stopped working and we thought it needed replacing. (Originally bought from R/S Watford with excellent service.) Thanks to Bra... See more
Company replied
Came into the store today with a broken B&W. Bradley was so helpful. He found out what the issue was, steered me in the right direction to source a replacement part. He could have not been more helpfu... See more
Company replied
I purchased a TV on 13.8.26 which was delivered safely the following day. As a result of miscommunication re. setting up I spoke to a staff member on the phone who arranged a refund. When the TV was s... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
117C St Albans Road, WD17 1RD, Watford, United Kingdom
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Heather who served me was very professional in her product knowledge.

Reply from Richer Sounds - Watford
1st class experience the staff more than helpful

Reply from Richer Sounds - Watford
At Watford I had great helpful knowledgeable friendly customer service, good stock and easy free parking behind the shop.
Good advice weighing up the options and giving confidence in the selection of an AV receiver. Nice price too better, than any online pay them a visit

Reply from Richer Sounds - Watford
I have been getting my Hi FI from Richer Sounds Watford for the last 20 years. I always find the staff to be knowledgeable and very helpful particularly Sami, Chris and Heather. I had a good demo of the amp I was interested in buying and bought it. Many thanks Ian.

Reply from Richer Sounds - Watford
I’d already seen the TV I wanted to buy on the website and it was the cheapest I could find on the internet. Went to see it but it wasn’t in stock at the store but I ordered it anyway on the Saturday afternoon. It was delivered the following day (Sunday) and is excellent. The service I got from Lloyd at Watford was friendly and informative, so I ended up going back a couple of weeks later and buying a Hifi system!
Good service, easy phone call to place order and collection went without a hitch , friendly staff and very helpful
Staff at the the Watford branch were very helpful.
Best customer service I've experienced in years.
Staff phoning you back when they say they will ie Heather. Anka. and Richard the engineer from Finita .
help with decision on speakers.
Very helpful , speakers match the receiver l have.

Reply from Richer Sounds - Watford
I really like everything about this company, except your delivery process. They can't say it's going to be from 7AM - 1300 or
1300 - 1900 eg. To be honest next time l will try another company first.
Also the staff can be a little patient if asking questions.

Reply from Richer Sounds - Watford
Excellent knowledgeable staff who gave fantastic advice.
Good Product. Quick and friendly delivery. Good Communications. Reasonable price.

Reply from Richer Sounds - Watford
I've used Richer Sounds for over 30 years and always had great service and prices. From my AV receivers (Denon, Sony and Yamaha) to my long serving Mordaunt Short Mezzo 6 floor standing speakers it has been a great experience. Always using until recently the Milton Keynes store and having an unhurried and friendly service from Lloyd and Mark (hello chaps!). Having now relocated I used the Watford store for a flat screen and greeted by the very same Lloyd from Milton Keynes, and still with the company. Service, knowledge and purchase was first class from start to finish and great to see someone who never steered me wrong previously.

Reply from Richer Sounds - Watford
Ordered Cambridge Audio CXC. No issues. Friendly, prompt and reliable service. Product great.

Reply from Richer Sounds - Watford
Very knowledgable staff. Been there many times before and will definitely come back.

Reply from Richer Sounds - Watford

Reply from Richer Sounds - Watford
Visited my local store, unfortunately item was not available there but was in their warehouse, ordered and paid at 13.00 on a Saturday and received the item at 12.30 on the Sunday! Incredible service.

Reply from Richer Sounds - Watford
Chris was really helpful and knowledgeable estimated delivery was 6 days, arrived in 3

Reply from Richer Sounds - Watford

Reply from Richer Sounds - Watford
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