I phoned up on the way to Richer Sounds Tunbridge Wells to order a tv, the chap I spoke to was very helpful, and said he would put a reserved sticker on it, I arrived 25 minutes later, room to park,... See more
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I have always used Richer Sounds for years, going back to the old Sevenoaks branch days!! Always great service, knowledgeable staff who are incredibly helpful. Great prices, and many thanks to Ja... See more
Company replied
Excellent advice and product as always. Thank you to Calum at Richer Sounds in Tunbridge Wells for advising on the two subs solution for my system. Sounds and looks fantastic.
Company replied
Joe was extremely knowledgeable about the products we were looking at and that made the final choice of TV much easier. I have bought from Richer Sounds since the time when the y only had one shop o... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
18 St Johns Road, TN4 9NT, Tunbridge Wells, United Kingdom
- 0333 900 0082
4.9
Excellent
1K reviews
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Staff well informed and efficiently…
Staff well informed and efficiently answered my questions.
7 September 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Straightforward and timely purchase
24 August 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your kind review, we look forward to your next visit.
Superb service by a lad named James
Superb service by a lad named James. He ensured I got the best product for my requirements and gave the best price possible.
4 September 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer Sounds online.
Purchased an item at Richer Sounds online, good price, easy and with prompt delivery, plus flexibility of home delivery or pick up at store. I chose the latter. Always very helpful staff.
2 September 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your great feedback and for supporting local business.
Excellent staff
The staff was very helpful and though they did a good job on upselling, as I spend £200 more than planned, they actually got me a wonderful deal. When I later found that one item I bought was offered cheaper, they immediately offered me the price match deal.
1 September 2026
Reply from Richer Sounds - Tunbridge Wells
Thank you for your 5 star review!
Very efficient and helpful service
Very efficient and helpful service. I have bought from Richersounds for decades now and always had a good experience.
28 August 2026
Reply from Richer Sounds - Tunbridge Wells
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Tunbridge Wells
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Tunbridge Wells
Thanks for your 5 star review, we look forward to seeing you again next time
Most Excellent Service and Staff
20 August 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your great feedback and for supporting local business.
Always helpful staff.
12 August 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Tunbridge Wells
Thank you for your 5 star review, it’s lovely to read your comments.
Good advice you can trust on audiophile…
Good advice you can trust on audiophile products. Always reassured on a purchase if Richer Sounds staff recommend a product.
19 August 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
James at the Tunbridge Wells store…
James at the Tunbridge Wells store customer service was impeccable.
Great knowledge and just cared about his customer.
Thank you, I will be returning.
23 August 2026
Unprompted review
Reply from Richer Sounds - Tunbridge Wells
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The team at Tunbridge wells are great
The team at Tunbridge wells are great ! Nice guys and most importantly knowledgeable and impartial advice given - I must have made over 6 purchases from that Branch. Thank you , I hope you are well rewarded !
14 August 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your feedback, great to read you were happy with our service.
Excellent service from start to finish
Excellent service from start to finish
Was recommended by my good neighbours in Nutley, was not disappointed
13 August 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your kind review, we look forward to your next visit.
Excellent advice
Excellent advice, superb service and ultimately efficient delivery. Now all installed and ready to go.
8 August 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your feedback, great to read you were happy with our service.
Excellent advice instore and friendly…
Excellent advice instore and friendly helpful service!
Delivery was also prompt and efficient
We are very pleased with our smart new TV as we have been with all tech we’ve had from Richer Sounds!
Many thanks
25 July 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Fantastic service
Fantastic service, useful advice and incredibly rapid delivery. I will definitely return to the Tunbridge Wells shop whenever I need a replacement TV or hifi equipment.
Thank you
24 July 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
James at the Tunbridge Wells branch…
James at the Tunbridge Wells branch was so helpful and knowledgeable and at no time did we feel pressured to buy. Excellent customer service.
1 August 2026
Unprompted review
Reply from Richer Sounds - Tunbridge Wells
Thank you for your 5 star review!
Excellent knowledgable staff that show…
Excellent knowledgable staff that show a positive interest in helping you make the correct choices with purchases and problem solving.
22 July 2026
Reply from Richer Sounds - Tunbridge Wells
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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