Richer Sounds - Sheffield Reviews 

1,939
TrustScore 5 out of 5

4.9

130 Whitham Road, S10 2SR Sheffield, GB


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Rated 5 out of 5 stars

I called the Telesales number and was in a queue, which initially was annoying, but got transferred to a shop after a short while. When I explained what I was after the shop assistant proved very help... See more

Company replied

Rated 5 out of 5 stars

Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... See more

Company replied

Rated 5 out of 5 stars

Always trust Richer sounds for best service, and honest advice from the team at the Sheffield store. The TV I bought was price matched so saved me a few quid and the 6yr gurantee was a bonus... See more

Company replied

Rated 5 out of 5 stars

Can’t fault richer sounds. Best customer service in the business. Had an issue with my 5+ year old OLED TV. Called them up, and it couldn’t be repaired. I was credited £632 for a nearly 6 year old TV... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 130 Whitham Road, S10 2SR, Sheffield, United Kingdom

  • 0333 900 0034

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,939)

23,951 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer care

Very easy ordering, found what I wanted and item was dispatched to carrier quickly, unfortunately their carrier let them down and tv didnt arrive the day it was due, BUT after contacting Richer sounds the customer service was incredible, they arranged delivery with a different carrier the following day and it arrived early than said, also a follow up phone call to confirm everything was ok, this is exactly why I didnt buy from an electrical supermarket type shop, the personal service from Richer sounds was amazing, I would have no hesitation recommending them and using them again myself

11 February 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

EXCELLENT

Fantastic advice. Sometimes a lot to take in but what an absolutely fantastic system I bought. I didnt spend a fortune, just above entry level but it is amazing. Much better than I expected. Its like I've discovered music again.

10 February 2026
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Reply from Richer Sounds - Sheffield

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Product came when you said it would you…

Product came when you said it would you let me know when it had arrived so l could collect the manager gave me helpful advice around potential repairs very happy have shopped with you before and will do so again

10 February 2026
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Reply from Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Another great purchase from richer…

Another great purchase from richer sounds, unbeatable guarantee and top customer service from Olli in the Sheffield branch

23 January 2026
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Reply from Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very helpful and efficient staff

Very helpful and efficient staff, product arrived exactly as advised.
Great service, thankyou!

7 February 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great place to shop but parking a nightmare

The staff were extremely knowledgeable and helpful. Everyone was so friendly. The parking was a bit of a pain though. We had to park in a pay and display bay, which was a little walk from the shop.

31 January 2026
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Reply from Richer Sounds - Sheffield

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Good company to do business with and…

Good company to do business with and I’ve used them many times and will be my first port of call.

3 February 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Ordered by phone

Ordered by phone, very helpful, polite, and efficient, Sorted out any questions i had and took my order for next day delivery. Item delivered next day on time and efficient service. Item was the best value of its kind available at the lowest price i could find, i will definatelly be using for future purchases.

2 February 2026
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Reply from Richer Sounds - Sheffield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Unbiased advice

Unbiased advice. Prompt delivery. Good customer service. No pressure selling. Overall very good experience.
Thank you guys

31 January 2026
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Lg tv purchase

£200 cheaper than curry’s and a free sound bar worth £700 hope this is my last tv purchase but if it isn’t I will be back

31 January 2026
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review!

Rated 5 out of 5 stars

As always excellent service

As always excellent service, wonderful customer care and great product knowledge from the team in Sheffield. Thanks for making my purchase happen so easy.

30 January 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

As always, perfect

As always, the service was perfect. Thanks Oli!

30 January 2026
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Reply from Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Friendly,Knowledgeable and Efficient.

Served by Olli in a very friendly manner.
He had good knowledge of the products we were buying. Delivery was arranged at a time to suit us, again very efficiently.

30 January 2026
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Reply from Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very helpful

Very helpful, speakers sound lovely.

30 January 2026
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent support and advice in store

Excellent support and advice in store, followed by an exceptionally quick delivery after placing an online order.

29 January 2026
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Reply from Richer Sounds - Sheffield

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great Customer service from Geoff

Geoff was really accommodating with myself and my odd-ball 70's speaker I brought into the store to fix up with a mini hi-Fi system.

29 January 2026
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Reply from Richer Sounds - Sheffield

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Professional and friendly

Professional, knowledgeable and friendly excellent service that I would recommend to anyone.

29 January 2026
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Reply from Richer Sounds - Sheffield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Spoke to David ref new TV

Spoke to David ref new TV, very helpful & also helped by taking TV to car, have always bought from Richer Sounds since moving to this area 15 yrs ago, never had any problems, great staff.
Many thanks
R Grubb

28 January 2026
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Reply from Richer Sounds - Sheffield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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