Richer Sounds - Sheffield Reviews 

1,967
TrustScore 5 out of 5

4.9

130 Whitham Road, S10 2SR Sheffield, GB


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Rated 5 out of 5 stars

I purchased a pair of Fyne audio shelf speakers just a few days ago. When I rang the store Ollie answered the phone and gave me all the information about the speakers that I needed to know. There is n... See more

Company replied

Rated 5 out of 5 stars

Great service from Conor at the Sheffield store, no pressure sales or up selling just easy to understand advice on TVs. Very happy with our new TV, which was had free delivery a few days after purcha... See more

Company replied

Rated 5 out of 5 stars

The whole experience was great. The staff in the store are knowledgeable, offered good advice and knew of any offers available. The delivery guys were fantastic. Again offered expert advice on sett... See more

Company replied

Rated 5 out of 5 stars

I had been considering a fully automatic turntable to replace my 30-year old Pro-ject6 as I now have a bad nervous condition and can't use the cue-arm. Spoke to Connor at Sheffield and he suggested th... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 130 Whitham Road, S10 2SR, Sheffield, United Kingdom

  • 0333 900 0034

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,967)

25,118 reviews in the last 12 months

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Rated 5 out of 5 stars

RS where easy to deal with

RS where easy to deal with , I placed an order in store for a sony bravia 7ii 50 inch I got a great deal and it was delivered exactly on time very happy.

23 August 2026
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Reply from Richer Sounds - Sheffield

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I purchased a pair of Fyne audio shelf…

I purchased a pair of Fyne audio shelf speakers just a few days ago. When I rang the store Ollie answered the phone and gave me all the information about the speakers that I needed to know. There is nothing they don't know at Richer sounds Sheffield. Needless to say I am very satisfied with my purchase. I have been a customer for quite some time and will continue being one.

20 August 2026
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Reply from Richer Sounds - Sheffield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Best service possible.

The way the staff (Geoff) went out of their way to solve problems and then solve them. Nothing was too much trouble. We are lucky to have the store in Sheffield and close to where I live. Well done and keep it up.

18 August 2026
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Reply from Richer Sounds - Sheffield

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Great service from Conor at the Sheffield store, no pressure sales or up selling just easy to understand advice on TVs. Very happy with our new TV, which was had free delivery a few days after purchase.

17 August 2026
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review!

Rated 5 out of 5 stars

Positive experience at Sheffield branch

Conor at the Sheffield branch was friendly, engaging and helpful! He gave me a balanced opinion, and I came away with a nice pair of headphones. A very positive experience.

22 August 2026
Unprompted review
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Reply from Richer Sounds - Sheffield

Thank you for your wonderful feedback

Rated 5 out of 5 stars

As usual for Richersounds

As usual for Richersounds, great price and support around my many questions.

They are my go-to for things like TV's, HiFi and so on.

Lovely staff, willing to help.

14 August 2026
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Reply from Richer Sounds - Sheffield

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Soundbar advice

Really pleased with my experience at Richer Sounds Sheffield. We were looking for potentially a new soundbar plus surround round advice and received excellent advice and service from Alex, who was friendly, knowledgeable and really helpful throughout

22 August 2026
Unprompted review
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Brilliant service from Richer Sounds

The whole experience was great. The staff in the store are knowledgeable, offered good advice and knew of any offers available. The delivery guys were fantastic. Again offered expert advice on setting up the equipment. Everyone was polite and friendly too.

15 August 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I needed help and got it.

I had been considering a fully automatic turntable to replace my 30-year old Pro-ject6 as I now have a bad nervous condition and can't use the cue-arm. Spoke to Connor at Sheffield and he suggested the Dual CS529. I had a look and to be fare thought it was expensive, but, Connor said he could help me out a bit and did me a good deal. I thought about it for a couple of days and then rang him and ordered said turntable. It arrived two days later, which was pretty good. The turntable is amazing and I really have to thank Connor for the excellent advice.

15 August 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great customer service always!

Great customer service always, helping to decide the best product to meet my needs. Fast ordering and delivery too. Couldn't fault it!

15 August 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

First TVs was faulty Richer sounds…

First TVs was faulty Richer sounds replaced it and advised another model. Very happy with my new TVs.

17 August 2026
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

David was very helpful and informed

David was very helpful and informed, as I have come to always expect in Sheffield.

13 August 2026
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Reply from Richer Sounds - Sheffield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service!

This was my first time buying from Richer Sounds and it definitely won’t be my last! The website is great with loads of different choices for TV’s etc. which include, for the most part, fantastic warranties for peace of mind. The delivery was my day of choice (Saturday) and it turned up with the box in perfect condition. The delivery guys made sure the box wasn’t damaged and that I was happy with the way it had been sent. I got a call straight after asking if everything was to my satisfaction. Absolutely the best place I’ve bought a TV from. 10/10

13 August 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I used the Sheffield branch and I was…

I used the Sheffield branch and I was delighted with the service. I called three times to make sure I was up to speed with what was best and all the team were great taking time to answer all my questions. Excellent advice on the turntable and speakers for my daughters birthday gift. The speakers were in stock and the turntable had to come from another branch, both delivered without any issues. I cannot fault the customer service and speed of delivery.
Thank you again.

9 August 2026
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review!

Rated 3 out of 5 stars

Payment transfer did not work on the…

Payment transfer did not work on the Monday - I had to do it twice.Phoned on delivery day (Thursday ) to be told payment had not gone through.Did it over the phone , which worked and received order on Monday afternoon

10 August 2026
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Reply from Richer Sounds - Sheffield

Thanks for your review, although I was very sorry to hear that you had difficulty with our payment process.

Please bear with me while I investigate, after which either myself or a senior member of my team will contact you to resolve the matter.

Seniorcomplaintsteam@richersounds.com

With kind regards

Paddy Hall
Customer Service Deputy Manager
Richer Sounds

Rated 5 out of 5 stars

Found the same product on Amazon for a…

Found the same product on Amazon for a better price but Richer Sounds matched it and beat it by £5. It was all done very quickly and the radio arrived the next morning. Really happy with the service and the product. Thanks!

4 August 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thank you for your 5 star review!

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