Richer Sounds - Preston Reviews 

2,845
TrustScore 5 out of 5

4.9

10 Church Street, PR1 3BQ Preston, GB


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Rated 5 out of 5 stars

Went into Preston branch looking for a specific TV. Matt was very helpful but not pushy, he had all the info we asked about and demonstrated the TV for us, so much so that we bought it ! Everything re... See more

Rated 5 out of 5 stars

Pleasant. Staff , very helpful , easy to deal with , sorted everything i needed out quickly , i received the goods a lot quicker than i expected , delivery was trouble free , couldn't have gone any b... See more

Company replied

Rated 5 out of 5 stars

Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... See more

Company replied

Rated 5 out of 5 stars

The chaos in Preston where outstanding helping me select a system for home and we went for a Sonos soundbar Arc, sub and two surround speakers. Very impressed with the advice and the products. Thanks... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,845)

23,686 reviews in the last 12 months

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Rated 5 out of 5 stars

All very good.

The complete transaction was done initially on the internet then subsequently on the phone to the Preston branch.
All went very smoothly.
The TV was delivered on time.
While it's only been viewed for 3 days I'm completely satisfied with the picture etc.
I will definitely recommend both Richer Sounds and this LG TV to anyone who enquired.

15 June 2026
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Reply from Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice. I recently went in to ask about some earbuds I had seen on line. I didn’t want to spend a lot as at 75 I’m now hard of hearing and not able to appreciate the audio subtlety I used to enjoy. However the assistant was patient and helpful and not snobby about my lo-fi choice. I’m pleased with my purchase and the service I received. RS are always competitive on price and helpful and accommodating in helping you to make your choice irrespective of your criteria.

13 June 2026
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Reply from Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Impressed

After a lot of product browsing and changing my mind about brands, sizes and models a number of times, it was so surprising when I called Richer Sounds, I did know the brand but the warmth of the discussion with people who really knew what they were talking about and were very customer focussed with the ability to get things done was truly a super nice experience, impressed.

11 June 2026
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Reply from Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Customer Service Good

Good price. Delivery good and dealt well with an after sales query

11 June 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service

Website worked really well, coms and support were great. Dispatch and delivery was quick and again the coms were great. 👍 very happy with my purchase.

9 June 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very easy to order my new LG TV

Very easy to order my new LG TV by the phone ,very pleasant person whom I spoke to , managed to pay by Card ,all in all a simple easy phone call I have bought TVs off Richer Sounds previously and a great company to buy from,I ordered a LG g6 , Michael mould

10 June 2026
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Reply from Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Purchased a few bits from RS

Purchased a few bits from RS, in store and online over many years, very friendly knowledgeable guys, keen to help on the phone, always been happy with what i've bought, fair prices too.

10 June 2026
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Reply from Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

My granddaughter will be very happy!

Went to Richer Sounds (Preston) on a 'recce' to suss out a hifi system for my granddaughter. Walking in the door you can be overwhelmed by all the gear on display but I immediately struck up a good relationship with Howie the shop manager who was very friendly, helpful and constructive in his advice. I learnt a lot! He pointed me in the direction of 'active speakers' which are ideal for the 16 year old in question, plus a turntable as vinyl is back in fashion. She can now listen to some proper 1970's bands from my collection!! It's not cheap but the product is quality and the whole experience gave me confidence to buy.

9 June 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service

Great service from initial advice about what TV would best suit our needs right through to the delivery. Price was excellent as well.

8 June 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service! Great experience!

Went into the Preston store to have a look at the products I were interested in.
Howie and his team were great, as I had a few questions etc. we discussed these , then sat in the demo room for 2 hours!
Howie then came up with a great deal for me.

6 June 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Amazing service all round

Staff was amazingly nice and helpful, price was very good, love the 6 year warranty and finally delivery service was 2nd to none

8 June 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Easy over the phone ordering and good…

Easy over the phone ordering and good price. Delivery in 6 days with 6 year warranty. What's not to like?

6 June 2026
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Reply from Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Sound guys

Sound guys, very helpful. Would recommend highly.

4 June 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Wiim amp and kef ci200qr

Matt at the preston branch very helpful guy.

Bought the wiim ultra amp and 4 x kef ci200qr cieling speakers and really happy with the way it sounds.

Could not beat them on price.

6 June 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Rated 4 out of 5 stars

Great service and pre sales support

Great service and pre sales support, would shop with them again. 1 star deducted for missing that a lead was needed to connect the sub woofer to the amp.

1 June 2026
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Reply from Richer Sounds - Preston

Thanks for the overall positive feedback, especially concerning the initial phase of your experience. I’m sorry we missed the need for a cable however I’ll raise this as a training point with the team.

If you need any further help getting everything set up, please don’t hesitate to get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable. The 2 week trial on purchased equipment was particularly useful as we ended up with just what we wanted.

4 June 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

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