Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... See more
Company replied
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See what reviewers are saying
The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... See more
Company replied
Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... See more
Company replied
Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
10 Church Street, PR1 3BQ, Preston, United Kingdom
- 0333 900 0080
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
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Really helpful great advice always…
Really helpful great advice always recommend buying from richer sounds great quality products
14 June 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
23 June 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I buy anything that is TV or hifi…
I buy anything that is TV or hifi related from richer sounds as the prices are always reasonable, the staff are always friendly and well informed and don't pressure you into buying anything you don't need. The 6 year guarantees are a nice touch as well.
21 June 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very professional offering good advice…
Very professional offering good advice and very efficient in processing order , excellent service
16 June 2026
Reply from Richer Sounds - Preston
Thank you for your wonderful feedback
Great prices from Richer Sounds.
Great prices from Richer Sounds yet again. I purchased a LG OLED65G56LS for collection. My purchase was ready and waiting at the shop and I was away in minutes with the assistance of the helpful staff.
11 June 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
could not be better
could not be better. friendly knowledgeable staff ,easy to ask for advice
15 June 2026
Reply from Richer Sounds - Preston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great Experince all round
I had a tight budget and wanted sound quality that matched my son's equipment.
This was achieved very easily and I got a much better level of performance than I expected.
17 June 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Always a pleasure dealing with Howie at…
Always a pleasure dealing with Howie at the Preston Branch. Great knowledge and an enjoyable customer experience.
12 June 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
All very good.
The complete transaction was done initially on the internet then subsequently on the phone to the Preston branch.
All went very smoothly.
The TV was delivered on time.
While it's only been viewed for 3 days I'm completely satisfied with the picture etc.
I will definitely recommend both Richer Sounds and this LG TV to anyone who enquired.
15 June 2026
Reply from Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Problem with television sorted new one…
Problem with television sorted new one came day aftet
15 June 2026
Reply from Richer Sounds - Preston
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service and advice
Excellent service and advice. I recently went in to ask about some earbuds I had seen on line. I didn’t want to spend a lot as at 75 I’m now hard of hearing and not able to appreciate the audio subtlety I used to enjoy. However the assistant was patient and helpful and not snobby about my lo-fi choice. I’m pleased with my purchase and the service I received. RS are always competitive on price and helpful and accommodating in helping you to make your choice irrespective of your criteria.
13 June 2026
Reply from Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Great impartial well informed advice
Great impartial well informed advice. Great service.
12 June 2026
Reply from Richer Sounds - Preston
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Impressed
After a lot of product browsing and changing my mind about brands, sizes and models a number of times, it was so surprising when I called Richer Sounds, I did know the brand but the warmth of the discussion with people who really knew what they were talking about and were very customer focussed with the ability to get things done was truly a super nice experience, impressed.
11 June 2026
Reply from Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Preston
Thanks for your feedback, great to read you were happy with our service.
Great service
Website worked really well, coms and support were great. Dispatch and delivery was quick and again the coms were great. 👍 very happy with my purchase.
9 June 2026
Reply from Richer Sounds - Preston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very easy to order my new LG TV
Very easy to order my new LG TV by the phone ,very pleasant person whom I spoke to , managed to pay by Card ,all in all a simple easy phone call I have bought TVs off Richer Sounds previously and a great company to buy from,I ordered a LG g6 , Michael mould
10 June 2026
Reply from Richer Sounds - Preston
Thanks for your 5 star review, we look forward to seeing you again next time
Purchased a few bits from RS
Purchased a few bits from RS, in store and online over many years, very friendly knowledgeable guys, keen to help on the phone, always been happy with what i've bought, fair prices too.
10 June 2026
Reply from Richer Sounds - Preston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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