Richer Sounds - Nottingham Reviews 

2,172
TrustScore 5 out of 5

5.0

108 Mansfield Road, NG1 3HD Nottingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very efficient and friendly staff as usual. Really glad that I had taken out Richer Sounds extended warranty as the unit proved to be beyond repair and I received full reimbursement of purchase price... See more

Company replied

Rated 5 out of 5 stars

On receiving my items after a seamless purchase I was left in the dark somewhat with the poor instructions from the manufacturer. Not Richer Sounds fault, however frustration got the better of me and... See more

Company replied

Rated 5 out of 5 stars

I purchased a Sony Bravia 9 11, 85in as well as Bravia theatre quad and Sub, the deal was better than elsewhere, so thanks to Ian and Dave in the Nottingham outlet for their time. I know this TV is di... See more

Company replied

Rated 5 out of 5 stars

I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product wa... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom

  • 0333 900 0035

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,172)

23,408 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As ever with Richer Sounds….

As ever with Richer Sounds, their service and turn-around is excellent, and I recommend them for their choice and availability of products and technical advice a pleasure to deal with, certainly at the Nottingham branch.

5 July 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

6 July 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Samsung Tv for bright room

Good Price, excellent warranty and helpful, friendly staff.

4 July 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Richer sounds demonstrate how a…

Richer sounds demonstrate how a business should be run ,, service is outstanding , professional and knowledgable . All the staff are greatly experienced in the music industry .
It was a pleasure to shop there ,,
Thank you for being so kind and helpful .

4 July 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Staff were great

Staff were great, friendly, knowledgeable

2 July 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great help from Rob at richer sounds

Great help from Rob at richer sounds , wanted a freely box he advised us on both it’s limitations and its positives.
Saved us money on getting a aerial fitted, thanks rob and the team at richer sounds happy with the product.

2 July 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service as usual.

Great service as usual.

29 June 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Team member was brilliant and showed me…

Team member was brilliant and showed me some great options for future music system upgrades. Really passionate and knowledgeable and headphones I bought were at the best price by far compared to other shops and online. Amazing place.

30 June 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thank you for your 5 star review!

Rated 5 out of 5 stars

Full marks to Richer Sounds staff once again.

The person who took my call was friendly and very helpful. It didn't take very long to place my order and I'm looking forward to taking delivery of my mini radio/CD player in mid July. I've dealt with Richer sounds a number of times over the years and it's always been a pleasant experience.

30 June 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 4 out of 5 stars

The shop staff gave good suggestions.

The shop staff gave good suggestions.

I was extremely disappointed with the courier, Furdeco. On Friday, they emailed me asking me to call them. I did, waited on hold for 20 minutes, and was then told there had been no need to contact me.

Then, on Monday, they came but did not knock on the door, and the delivery appeared to be missing. When I called, they said they could not come back because they were too far away. However, according to the tracking, they had been here only 10 minutes earlier, so how is that possible?

Fortunately, the shop staff found a reasonable solution.

Cable Guys Ltd, on the other hand, were very reliable and professional with the wall mount. Excellent service from them.

29 June 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thank you for taking the time to leave us a review, it's obviously concerning to hear the courier let you down however albeit the store colleagues and their contractor manage to rescue things.

We will of course follow up with the delivery company, and ensure this is fully investigated.

Sincere apologies,

The Customer Experience team

Rated 5 out of 5 stars

Onkyo C30 CD Player Purchase

The staff at the Nottingham branch were great. The CD player I was interested in (Onkyo C30) had been removed from the company's website and the staff told me that new stock was not expected for another 6 months. However, they had one opened but unused in the store. They offered to sell it to me with an open box discount which I happily accepted. Easy transaction, with no sales pressure. I was very pleased. I would Highly recommend Nottingham Richer Sounds. The CD player is excellent too, well deserving of the good reviews it has received.

27 June 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Always gives good advice,great…

Always gives good advice,great recommendations and good service. We use the Nottingham branch. Quick at answering phone calls and despite being very undecided on what suited my needs happy to help without rushing. Highly recommend.

26 June 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, friendly service on pick up - shop ordered stands for me which could not be purchased on-line

25 June 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Nottingham Richer Sounds continues to…

Nottingham Richer Sounds continues to deliver outstanding service. Item delivered when said and lots of advice picking the right product for me.

24 June 2026
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Great service - poor contractor recommendation advice

Fantastic service from the team at Nottingham. From start to finish they couldn’t do enough. 4 stars awarded purely on the basis that the installation contractor they recommended has be a huge let down and that they should have engaged with the Richer Sounds specialist team on my project from the start; otherwise it would have been a 5 star review and the fourth star is purely for Tim from the specialist team for being SO BRILLIANT!
I’ve had several issues with the installation contractor (Virtuoso AV) and this has left a bad taste from an overall good experience.

30 June 2026
Unprompted review
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thank you for your feedback, it's of course disappointing that the external contractor left a bad taste for you so please accept my apologies. Whilst I'm pleased that Tim managed to rescue things to your satisfaction, I will of course follow up with him to ensure our relationship with them is reviewed.

I trust all is now working and that you are happy, but if you do have any further questions of course please do get touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Excellent customer service. Solid array of products.

I was feeling quite lost, trying to find the right setup for an old turntable that I'd been given by a relative. The abundance of choice and information on the Internet can be overwhelming for me, so I went for some in-person advice.
On my first visit into Richer Sounds, I was given clear, simple advice for what to look for. There wasn't any pressure to buy and I was given plenty of patience to ask any questions I had about the potential set up.
Afterwards, I found a model of speakers for a reasonable price that was luckily in stock at Richer Sounds. I booked in for a test with these speakers and a budget friendly pre-amp (chosen by the shop staff). When I next visited, I was brought into a separate room where I could test my turntable from home connected to the new speakers and pre-amp. I was very happy with the sound quality and decided to purchase the whole set up.

I'd certainly recommend Richer Sounds to those looking for anything hi-fi or TV related.

20 June 2026
Unprompted review
Richer Sounds - Nottingham logo

Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look