Richer Sounds - Maidstone Reviews 

Excellent service and guidance on what product to buy. Staff were both professional and productive in meeting my requirements. The product wasn't what I would have bought on my own but I'm extremely happy with the outcome.

Brilliant service and very knowledgeable staff thank you

Went in after Canterbury hifi shut and found these to be very knowledgeable and helpful… as well as suggesting the right equipment to add to my units … when it is time for me to buy more I will be taking the journey to them…. Thanks

In my opinion Richer Sounds is the best retail experience I have ever had

Knowledgeable staff, genuine interest and brutal honesty - exactly what you'd want

Phoned Richer Sounds Maidstone to ask for advice on TV replacement as my old one was failing ( display gone blue ). I spoke with Joe who kindly advised me on options in my price bracket. I purchased a UK produced Cello 55 inch TV based on his advice. Although not a normal mainstream brand this TV is excellent for my needs and has a 7 year guarantee and is UK produced. So good advice and good product.

Simple
Rang R/S asked if they had a product in stock.
Sam got back to me in few minutes with all the information, purchased the item over the phone, collected in couple of hours
Knowledgable, Fantastic service
Being shopping with R/S for decades and will continue to
Thanks Mitch

I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price match to a much lower clearance price I had found elsewhere. Plus, there is Richer Sounds' brilliant 6 year warranty. Ben also arranged an immediate replacement when the first TV arrived with an issue with its anti-glare screen coating. Within days they had collected and replaced it and I'm loving my new TV. I cannot recommend Richer Sounds highly enough.

Very helpful, saved me plenty of money and sorted out my streaming issues

After an order, and a mistake on my behalf in relation to projector throw, these guys reimbursed without issue. The phone assistance and staff were incredible all round and I wouldn’t hesitate to return in the future.

I must say. I walked in shop door, intending to buy the LG I had chosen.
As I had purchased previously !
Salesman was good. But baffled me me with “ Tech speak “
That went over my head. Lol

As usual Richer Sounds are fantastic to use. Overall service spot on

I received complete satisfaction -within two days-after reporting a problem with my Remote Control.
The polite, friendly, helpful, service during my phone call and the next day receiving a replacement, despatched by post, rectifified the fault. I am also very pleased with my LG TV, the picture & definition is fantastic. Many thanks to the helpful Richer Sounds team assisting in a speedy result.

Ben and all the staff were very kind, helpful and extremely knowledgeable. Impeccable service. I could not want for a better customer experience.

Ordering over phone staff helpful process very straightforward even better when there was a problem they were very good
Buy with confidence knowing they will sort it out

Fast and efficient service.
Item arrived on time and in perfect condition

Steve was very helpful and offered good advice. He assisted us in our purchase. Thank you. We are happy with our new television but haven’t set up the sound bar yet.

I bought an amplifier online which I needed to subsequently needed to exchange for an alternative that better met my needs. Staff were most helpful in advising on the alternative and making the exchange as smooth and problem free as possible.

The engineer who was so helpful and polite
He also told us in detail how to use the TV and recorder which when you are in your eighties is a very big help

As always excellent advice given by Jason at Maidstone branch

Superb service. Bought speakers over phone from maidstone branch. Really good deal. Fantastic customer service.