bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... See more
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See what reviewers are saying
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... See more
Company replied
Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... See more
Company replied
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
17 Earl Street, ME14 1PL, Maidstone, United Kingdom
- 0333 900 0062
4.9
Excellent
2K reviews
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Customer Service
Customer Service
Knowledge
Advice
Maidstone Richer Sounds team are fantastic.
11 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
ery friendly sales staff and also a…
Very friendly sales staff and also a quick ordering process.
Delivery was next day as stated.
9 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable staff able to deliver the…
Knowledgeable staff able to deliver the following day after a phone call to place an order on a tv …. All very easy to do!
9 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The first two tvs were broke in…
The first two tvs were broke in transit, they dealt with the issues quickly and efficiently and had the third tv delivered all in a matter of three days for an issue that was out of there control.
I have used the maidstone brach many times over the years and are happy with their pricing and service.
8 July 2026
Reply from Richer Sounds - Maidstone
Thank you for your wonderful feedback
Went that extra mile…
Went that extra mile when I ticked click and collect when I wanted it delivered to my home.
They arranged next day delivery for me and it arrived on time.
Excellent customer service.
7 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Excellent timely ser:>ce
7 July 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
Very friendly and competent phone call…
Very friendly and competent phone call with Steve in Maidstone.
The only problem I had is when I had to pay the platform used by Richer Sounds didn't work so I had to make another attempt with anpoher bank.
Delivery was very promptly in less than a week I had my Yamaha amplifier.
4 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Very helpful
Very helpful. Knew what we were looking for very quickly and pointed us in the right direction. Gave us a good deal. Highly recommended.
3 July 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Joe couldn't have been more helpful…
Joe couldn't have been more helpful with his advice/knowledge and help.
We had the TV mounted on our wall and again Dean was excellent with his knowledge and advice also phoning us with a couple of minor issues adjusting to the new handset.
3 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
The only store I will buy my tv’s from
I always buy my tv’s from richer sounds and the reason No.1 Knowledge from the staff and good helpful advice
No.2 No pressure in selling me something
No.3 Staff always friendly
No.4 Six year guarantee
No.5 Very welcoming stores
No.6 Free delivery
2 July 2026
Reply from Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
The helpful members of staff and the…
The helpful members of staff and the good service provided by the installers
1 July 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Steve made it happen
Steve made it happen, took us through the options, steered us to anti glare which was a great bit of advice. Got is a great deal and we had no messing about with additional coatings on delivery etc which is much better service than other companies.
Thanks for making it simple.
27 June 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Very good service
Very easy to use the web site to find what I was looking for. A great price compared with other possible sellers. Excellent click and collect. Very helpful staff in shop when collecting item.
28 June 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great sounding Denon soundbar
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and sound is superb with subwoofer for added bass. Excellent sound and value with 6 year warranty too. Highly recommended!
27 June 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
Great service
Great service, great choices and great prices. Add to that a six year warranty, Why would you buy your TV anywhere else ?
24 June 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
polite not rushed and not talked into…
polite not rushed and not talked into buying an add-on product was sold the best equipment for my budget delivery spot on time have purchased here before and shall again
17 June 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
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