Repeat customer. This time for a tv. I chose my own after initial research. Knew what I wanted. Phone R/S. Paid and delivery was arranged in 2-3 days afterwards. Paid for installation and the instal... See more
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Repeat customer. This time for a tv. I chose my own after initial research. Knew what I wanted. Phone R/S. Paid and delivery was arranged in 2-3 days afterwards. Paid for installation and the instal... See more
Company replied
Exceptional and knowledgeable service. I had to return an item which did not meet my needs. The manager and a sales assistant dealt with me in a polite and friendly manner. They went out of their way... See more
Company replied
Staff were really helpful in helping me choose the right turntable for my requirements. I had done some research online prior but it was great having actual people to ask about it. Their advice neve... See more
Company replied
The staff in all the stores I've visited have been super-friendly and super-knowledgable. They give you their time and attention and provide suggestions based on what you want rather than just t... See more
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
74 New Briggate, LS1 6NU, Leeds, United Kingdom
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I had a really great experience at Richer Sounds. All of the staff were incredibly patient, friendly, and knowledgeable, which made the whole process easy and enjoyable. They took the time to answer all my questions without any pressure, and their expertise really helped me feel confident in my choices.
The store also offers a fantastic range of high-quality products, so I was able to find exactly what I was looking for. Overall, it was a smooth and positive experience from start to finish, and I wouldn’t hesitate to recommend Richer Sounds to anyone looking for great service and excellent audio equipment.

Reply from Richer Sounds - Leeds
Brilliant customer service from the Leeds team.
Amazing surprise to be born in leeds 15 days after the collegues birthday in April 1978. Loyal supporter.
At home i found the receipt for a stereo separates system my mum and dad bought for me on 10th May 1996.
If anyones in to nostalgia and the potentially infinite use of projectors then ill happily call back in with the receipts and/or without the stereo too! Maybe a projected picture easier to carry round these days 🙃
Let me know if you are at plasa and ill call and say hello equally happy to call back in the store.
⛰️⛰️📽️🎧⛪️⛪️=J👨🚀🚀

Reply from Richer Sounds - Leeds
Top service from Mike at the Leeds branch.
Even helped sort out a complicated return and swap out. Great service, Bravo

Reply from Richer Sounds - Leeds
Mikey was great, offered advice and a demo of an alternative product in the well equipped demo space before making my decision. Price matched the best price I found plus an extra tenner off.
There’s really no better place to go for home cinema equipment in the uk

Reply from Richer Sounds - Leeds
I’m sorry but I can’t remember the name of the guy who served me but he was brilliant. He’s set up two examples of speakers passive and active for me to listen to. He gave me a individual experience and really knew his stuff. It really was a great experience definitely a VIP I even got a mug which I love.

Reply from Richer Sounds - Leeds

Reply from Richer Sounds - Leeds
I have been buying from Richer Sounds in Leeds for about 30 years. The best customer service and knowledgeable staff in the industry by far. And, great prices too.

Reply from Richer Sounds - Leeds
We were served by Harry who was incredibly helpful, knowledgeable and pitched his advice just right for our semi-novice level! I had particular criteria for the turntable I needed and he was able to guide us in the right direction. Also great attention to detail, double checking re features, stock availability before we made our choice and double-checking that the necessary cable was supplied with the model we chose. Thoroughly pleasant to deal with (and good music chat thrown in :) )

Reply from Richer Sounds - Leeds
I got the usual sound advice and service, but had to wait too long before I was attended to

Reply from Richer Sounds - Leeds
Gave really good advice answered loads of questions and sourced me an amplifier that suited my needs.

Reply from Richer Sounds - Leeds
From the moment I walked in the door, the staff were friendly and super helpful. Wonderful service from knowledgeable staff!

Reply from Richer Sounds - Leeds

Reply from Richer Sounds - Leeds
Got a great price on a reconditioned Cyrus amp with an additional discount for being a VIP Club member and the amp was delivered to my home by one of the store’s helpful staff.

Reply from Richer Sounds - Leeds
Very helpful staff especially Anthony who dealt with us. Listened to what we were thinking of and pointed us in the direction that would best meet our needs.
Great Tv👍🏽
And bagged a nice little gift at check out
Will be back for some sound equipment soon

Reply from Richer Sounds - Leeds
On narrowing down my own choices for a new 65" TV I called Richer Sounds for impartial advice which I was given by a knowledgeable and friendly sales advisor. After answering my questions and highlighting the benefits from buying from them I made a purchase which I am delighted with.

Reply from Richer Sounds - Leeds
Fantastic deal. Incredibly quick next-day delivery with no additional delivery cost. Good quality product. A happy customer 😊 😀 😄.

Reply from Richer Sounds - Leeds
Great products, competitively priced but what differentiates Richer Sounds is the people and the service. I received great advice in store and when I got home they answered all my queries to help me set everything up. Knowledgeable and nice people.

Reply from Richer Sounds - Leeds
My experience at Richer Sounds was excellent. Derek was the gentleman whom served me and completely went out to do everything he possibly could to get me the right thing and make the correct decision. The shop itself was great with plenty to choose from and would highly recommend anyone who like myself is getting back into vinyl and wanting a turntable , speakers etc. A fantastic experience and would definitely go back again

Reply from Richer Sounds - Leeds
Booked the demonstration room to listen to the following
Ruark R410
Naim Muso 2
Cambridge one
Had a brilliant demo assisted by Harry who was very professional

Reply from Richer Sounds - Leeds
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