Richer Sounds - Leeds Reviews 

3,313
TrustScore 5 out of 5

4.9

74 New Briggate, LS1 6NU Leeds, GB


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Rated 5 out of 5 stars

Repeat customer. This time for a tv. I chose my own after initial research. Knew what I wanted. Phone R/S. Paid and delivery was arranged in 2-3 days afterwards. Paid for installation and the instal... See more

Company replied

Rated 5 out of 5 stars

Exceptional and knowledgeable service. I had to return an item which did not meet my needs. The manager and a sales assistant dealt with me in a polite and friendly manner. They went out of their way... See more

Company replied

Rated 5 out of 5 stars

Staff were really helpful in helping me choose the right turntable for my requirements. I had done some research online prior but it was great having actual people to ask about it. Their advice neve... See more

Company replied

Rated 5 out of 5 stars

The staff in all the stores I've visited have been super-friendly and super-knowledgable. They give you their time and attention and provide suggestions based on what you want rather than just t... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,313)

24,030 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a really great experience at…

I had a really great experience at Richer Sounds. All of the staff were incredibly patient, friendly, and knowledgeable, which made the whole process easy and enjoyable. They took the time to answer all my questions without any pressure, and their expertise really helped me feel confident in my choices.

The store also offers a fantastic range of high-quality products, so I was able to find exactly what I was looking for. Overall, it was a smooth and positive experience from start to finish, and I wouldn’t hesitate to recommend Richer Sounds to anyone looking for great service and excellent audio equipment.

22 November 2025
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Brilliant customer service from the…

Brilliant customer service from the Leeds team.

Amazing surprise to be born in leeds 15 days after the collegues birthday in April 1978. Loyal supporter.

At home i found the receipt for a stereo separates system my mum and dad bought for me on 10th May 1996.

If anyones in to nostalgia and the potentially infinite use of projectors then ill happily call back in with the receipts and/or without the stereo too! Maybe a projected picture easier to carry round these days 🙃

Let me know if you are at plasa and ill call and say hello equally happy to call back in the store.

⛰️⛰️📽️🎧⛪️⛪️=J👨‍🚀🚀

26 March 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review!

Rated 5 out of 5 stars

Top service from Mike at the Leeds…

Top service from Mike at the Leeds branch.
Even helped sort out a complicated return and swap out. Great service, Bravo

25 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Can’t ask for more

Mikey was great, offered advice and a demo of an alternative product in the well equipped demo space before making my decision. Price matched the best price I found plus an extra tenner off.
There’s really no better place to go for home cinema equipment in the uk

25 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

A great experience from start to end

I’m sorry but I can’t remember the name of the guy who served me but he was brilliant. He’s set up two examples of speakers passive and active for me to listen to. He gave me a individual experience and really knew his stuff. It really was a great experience definitely a VIP I even got a mug which I love.

25 March 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review!

Rated 5 out of 5 stars

Leeds store

Staff in the Leeds shop always happy to have a chat. Proper enthusiasts

19 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I have been buying from Richer Sounds…

I have been buying from Richer Sounds in Leeds for about 30 years. The best customer service and knowledgeable staff in the industry by far. And, great prices too.

23 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent advice and service, as ever

We were served by Harry who was incredibly helpful, knowledgeable and pitched his advice just right for our semi-novice level! I had particular criteria for the turntable I needed and he was able to guide us in the right direction. Also great attention to detail, double checking re features, stock availability before we made our choice and double-checking that the necessary cable was supplied with the model we chose. Thoroughly pleasant to deal with (and good music chat thrown in :) )

22 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 4 out of 5 stars

Kept me waiting…

I got the usual sound advice and service, but had to wait too long before I was attended to

21 March 2026
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Reply from Richer Sounds - Leeds

Thank you for taking the time to leave us feedback, we’re really pleased to hear that you received the usual sound advice and service from the team, but we’re sorry that you had to wait longer than you should have before being attended to.

We appreciate you flagging this, and will ensure we raise it with the manager and his team so that they ensure they are focussing on making sure customers are always acknowledged, especially during busier periods.

Thanks again for your feedback and if we can be of any further help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Gave really good advice answered loads…

Gave really good advice answered loads of questions and sourced me an amplifier that suited my needs.

19 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Amazing service

From the moment I walked in the door, the staff were friendly and super helpful. Wonderful service from knowledgeable staff!

18 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great price on reconditioned kit

Got a great price on a reconditioned Cyrus amp with an additional discount for being a VIP Club member and the amp was delivered to my home by one of the store’s helpful staff.

6 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Samsung S95f

Very helpful staff especially Anthony who dealt with us. Listened to what we were thinking of and pointed us in the direction that would best meet our needs.
Great Tv👍🏽
And bagged a nice little gift at check out
Will be back for some sound equipment soon

14 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Knowledgeable and friendly sales advisor

On narrowing down my own choices for a new 65" TV I called Richer Sounds for impartial advice which I was given by a knowledgeable and friendly sales advisor. After answering my questions and highlighting the benefits from buying from them I made a purchase which I am delighted with.

8 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Fantastic Service

Fantastic deal. Incredibly quick next-day delivery with no additional delivery cost. Good quality product. A happy customer 😊 😀 😄.

12 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

First Class Service

Great products, competitively priced but what differentiates Richer Sounds is the people and the service. I received great advice in store and when I got home they answered all my queries to help me set everything up. Knowledgeable and nice people.

12 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

My experience at Richer Sounds was…

My experience at Richer Sounds was excellent. Derek was the gentleman whom served me and completely went out to do everything he possibly could to get me the right thing and make the correct decision. The shop itself was great with plenty to choose from and would highly recommend anyone who like myself is getting back into vinyl and wanting a turntable , speakers etc. A fantastic experience and would definitely go back again

7 March 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Brilliant demo

Booked the demonstration room to listen to the following
Ruark R410
Naim Muso 2
Cambridge one
Had a brilliant demo assisted by Harry who was very professional

30 January 2026
Unprompted review
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

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