Richer Sounds - Leeds Reviews 

3,307
TrustScore 5 out of 5

4.9

74 New Briggate, LS1 6NU Leeds, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

These guys are absolute perfection. I bought a few things three years ago from Richer Sounds in Leeds and called with a few questions about re-installing in my new home. Amazing and personal customer... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with Richer Sounds in Leeds. Gavin was so helpful and went above and beyond in ordering my new TV, checking expected delivery timings and then swapping the order to a d... See more

Company replied

Rated 5 out of 5 stars

A fast and smooth transasction.. Upon collecting I got a whole lot of insights from the staff into another project Im working on too (Surround system).. Richer Sounds is like the gift that keeps on gi... See more

Company replied

Rated 5 out of 5 stars

I went to Richer Sounds because of previous purchases and because of the company set up. I wanted to replace a faulty amplifier but little knowledge of what would be suitable. Derek was very helpful... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,307)

23,747 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sales assistant Gavin was most…

The sales assistant Gavin was most helpful He knew what he was talking about . Overall a pleasant experience

14 July 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

As always the staff are super helpful…

As always the staff are super helpful and knowledgeable about the products they sell. This really helps making the right decision about what equipment suits your requirements. Five star plus rating.

14 July 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great Service

Great Service, quick delivery, excellent products.
Very helpful staff.

14 July 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I wouldn't buy a TV from anyone other than Richer Sounds

Spoke to Harry at the Leeds store on Friday. Very friendly and helpful. I was ordering a new Sony TV for a friend. The process was quick and easy and delivery was arranged for the beginning of the week. I received an email confirmation of the order once the process was complete. TV was delivered on Monday and communication up to the point of delivery was excellent. I've been using Richer Sounds for many years and I have always recommended them to others. The staff are always friendly, helpful and knowledgeable and the service is first class. The prices are always good and invariably the products come with a 6 year guarantee. A definite 5 ⭐️⭐️⭐️⭐️⭐️ from me.

17 July 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, above and beyond, excellent product knowledge. Very happy with my purchase. Thank you

9 July 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

All good and as promised

All good and as promised
Thanks to all

12 July 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Stylus Problem

I had a problem with a stylus purchase. The team at Leeds gave me great information to try and solve the problem. After much trying we agreed on a different stylus. They were excellent in exchanging the stylus and upgrading to a new AT 95 VML which I can say is working fantastic.
The team are always great and listen and make you feel valued.
Well done 👏
Would highly recommend them for any purchase.

9 July 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I have been a customer with this…

I have been a customer with this company now for quite a few years and they are very helpful and knowledgeable about the products they sell. So all good .Thank you.

27 June 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Splendid all round service at the best price and 6 years warranty.

LG 55inch latest model arrived before we expected it really as it was on pre order. Best price from any outlet, £70 less actually with a 6 year warranty & not 5 as many others offer.

Unfortunately when we switched in the tv there was a crack in the screen. Rang Richer Sounds & explained. Upon further inspection of the box there was slight crush damage to top left hand of box which matched where crack was. Sent a couple of photos & explained after speaking to the Leeds Store and an appointment was immediately made to deliver a new replacement and collect the damaged one on the 2 days later.

All went well, new tv is an excellent picture & easy to set up sound preferences.

Highly recommend the service from Richer Sounds so far. Many thanks

4 July 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

The staff at Leeds could not have been…

The staff at Leeds could not have been more helpful even when things did not go quite right with the delivery

8 July 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great experience buying from richer…

Great experience buying from richer sounds talked to their sales team for a price match and they gave me a cracking price with free fast delivery

4 July 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Relaxed knowledgeable staff.

Relaxed knowledgeable staff.
Fantastic choice
Always competitive on price, warranty etc.

4 July 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service and friendly advice

Great service and friendly advice.
Very pleased with my purchase, would definitely recommend to anyone.

3 July 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Fantastic customer service second to…

Fantastic customer service second to none. Great advice given with demo also. These guys know there stuff & have lots of choice, with advice given freely.
Have so much better understanding now with their help, I’d go back again without hesitation. All backed with a 6 year guarantee …..wow cheers 👌

9 July 2026
Unprompted review
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service, advice and pricing.

2nd or 3rd recent purchase from Richer Sounds. Excellent advice, competitive pricing and efficient service.

25 June 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look