I made an in store purchase of a 32inch TV. The sales person was very helpful in explaining my options and which made my decision quite easy. I also collected the TV in store. I was kept up to date... See more
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Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear. Knowledgeable, patient... See more
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I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in per... See more
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I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of m... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
72A Richmond Road, KT2 5EL, Kingston, United Kingdom
- 0333 900 0040
4.9
Excellent
2K reviews
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Courteous and helpful staff
The speakers had been ordered via click-and-collect. The staff at the collection branch in Kingston were courteous and helpful, and also advised allowing the speakers a play-in time - and to avoid driving them at a loud volume too soon.
13 April 2026
Reply from Richer Sounds - Kingston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly bunch of pros
Friendly bunch of guys and very professional. No issues and a pleasurable experience.
15 April 2026
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Kingston
Thank you for your 5 star review!
Carl was extremely helpful efficient…
Carl was extremely helpful efficient and professional. Has sorted an ongoing problem with our TV. Thankyou.
3 March 2026
Unprompted review
Reply from Richer Sounds - Kingston
Thank you for your 5 star review, it’s lovely to read your comments.
As always an inshore shopping …
As always an inshore shopping experience with real human beings who can be advise and guide your customers.
11 April 2026
Reply from Richer Sounds - Kingston
Thank you for your wonderful feedback
Reply from Richer Sounds - Kingston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great Customer Service
I bought a Samsung OLED TV recently. The sales assistant was very nice and gave me a £20 manager's discount at the time of purchase.
However, about 2 weeks later I went on the website and found out that the TV price has been further dropped by £30. So I sent an email to RC explaining the situation and asking for a price match. I got a response back from Manager Carl offering me the refund. I was very pleased and impressed with their customer service and support.
This is one of the reasons, I have been a RC customer for over 20o years now.
BTW the TV is also amazing and the HDR format is absolutely stunning.
6 April 2026
Reply from Richer Sounds - Kingston
Thank you for your 5 star review!
Great customer service especially as…
Great customer service especially as this was my first order.
3 April 2026
Reply from Richer Sounds - Kingston
Thanks for your great feedback and for supporting local business.
Listened in the demo lounge with a nice…
Listened in the demo lounge with a nice knowledgeable chap. Also price better than other places so bought it
1 April 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Kingston
Thank you for your wonderful feedback
Great Experience
Wonderful buying experience from Richer Sounds Kingston. Strongly recommend.
31 March 2026
Reply from Richer Sounds - Kingston
Thank you for your wonderful feedback
Helpful friendly staff
29 March 2026
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Exceptional service at the Kingston branch – Ask for Sunny!
I recently purchased the 77" LG G5 from the Kingston branch of Richer Sounds, and the experience was outstanding from start to finish.
A special shout-out to Sunny, who really went above and beyond. He was incredibly knowledgeable and guided me through the entire process, helping me feel completely confident in my decision. It’s rare to find that level of genuine expertise and patient advice without feeling pressured.
The TV itself is a masterpiece—the brightness and clarity on the G5 are on another level. Combined with Richer Sounds' competitive pricing and their legendary 6-year guarantee, it’s easily the best tech purchase I’ve made.
If you’re looking for a premium home cinema setup, I can’t recommend the Kingston team and Sunny highly enough. 5-star service all the way!
4 March 2026
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Great service as usual
Great service as usual. Very happy with purchase and grateful for the knowledge and advice of staff.
26 March 2026
Reply from Richer Sounds - Kingston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great communication & efficiency
25 March 2026
Reply from Richer Sounds - Kingston
Thank you for your wonderful feedback
The staff at the kingston branch were…
The staff at the kingston branch were amazing
Really helpful from start to finish
Shout to miles who went above and beyond
21 March 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, great to read you were happy with our service.
Excellent service
Excellent service, far more economical than a certain large store… all told very satisfied.
17 March 2026
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Kingston
Thanks for your great feedback and for supporting local business.
Excellent good price
Excellent good price. Paid extra for specific day delivery. Was given a 3
hour window but it was a couple of late before it was delivered.
18 March 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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