I made an in store purchase of a 32inch TV. The sales person was very helpful in explaining my options and which made my decision quite easy. I also collected the TV in store. I was kept up to date... See more
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I made an in store purchase of a 32inch TV. The sales person was very helpful in explaining my options and which made my decision quite easy. I also collected the TV in store. I was kept up to date... See more
Company replied
I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in per... See more
Company replied
Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear. Knowledgeable, patient... See more
Company replied
I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of m... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
72A Richmond Road, KT2 5EL, Kingston, United Kingdom
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Got good advice, ordered delivery turned up a day early, the projector wouldn't work, called them, they said package back up as best as possible and we will deliver new one tomorrow and pick up, great service, great knowing six yr warranty too

Reply from Richer Sounds - Kingston
Helpful and friendly staff at Richer sounds Kingston. I’m very pleased with my new amplifier

Reply from Richer Sounds - Kingston

Reply from Richer Sounds - Kingston
could test earphones without obligation professional knowledgeable staff

Reply from Richer Sounds - Kingston

Reply from Richer Sounds - Kingston
I gave this score because Terry went the extra mile in resolving a technical issue that I had

Reply from Richer Sounds - Kingston
Talking to a human being to help me make the correct choice of replacement stylus for my deck.
Choice of options, delivery or collect.

Reply from Richer Sounds - Kingston
The service was five star. Terri went over the top to provide what I was looking for and gave me a discount. Extremely helpful.

Reply from Richer Sounds - Kingston

Reply from Richer Sounds - Kingston
I made an in store purchase of a 32inch TV. The sales person was very helpful in explaining my options and which made my decision quite easy.
I also collected the TV in store. I was kept up to date on the progress of my order and collection was on time and straightforward.
Based on this experience, I rate Richer Sounds tops for the attentiveness of its service. Also the price was highly competitive especially when topped with a 6 year guarantee on the set.

Reply from Richer Sounds - Kingston
I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of my questions (even when I thought they were stupid) in a way that didnt make me feel like an idiot.
The TV i ended up buying on the spot and I got it at an absolutely amazing price compared to what online retailers were selling the same model for
A few days later when I went tk collect my TV the rest of the staff there was also amazing, they helped me carry the TV to the car park and even advised me on where to get my uber booked to/ what type to order.
I would highly recommend this store and can not thank the staff enough for how helpful they were.

Reply from Richer Sounds - Kingston

Reply from Richer Sounds - Kingston
Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear.
Knowledgeable, patient and polite throughout - highly recommended.

Reply from Richer Sounds - Kingston
I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in perfect condition. Job done.

Reply from Richer Sounds - Kingston
Telephone order took ages to make, order then went into limbo and i had to ring near the expected delivery date to kick start the process. However, the service after that was splendid.

Reply from Richer Sounds - Kingston
I was seen straight away. I got helpful advice and concluded a purchase without any fuss. Delivery of my new TV happened the following day.

Reply from Richer Sounds - Kingston
Great service, knowledgeable and helpful. Have been a customer since 2008 and a few times since.

Reply from Richer Sounds - Kingston
The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily contactable in the store via phone and email (so important nowadays). And the TV is top quality at a great price! Could not do better!

Reply from Richer Sounds - Kingston
Very straightforward to order via the website and arrange collection. Good price and the tv is exceptional.

Reply from Richer Sounds - Kingston
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