Richer Sounds - Kingston Reviews 

1,585
TrustScore 5 out of 5

4.9

72A Richmond Road, KT2 5EL Kingston, GB


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Rated 5 out of 5 stars

I made an in store purchase of a 32inch TV. The sales person was very helpful in explaining my options and which made my decision quite easy. I also collected the TV in store. I was kept up to date... See more

Company replied

Rated 5 out of 5 stars

I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in per... See more

Company replied

Rated 5 out of 5 stars

Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear. Knowledgeable, patient... See more

Company replied

Rated 5 out of 5 stars

I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of m... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 72A Richmond Road, KT2 5EL, Kingston, United Kingdom

  • 0333 900 0040

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,585)

24,722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Got good advice, ordered delivery turned up a day early, the projector wouldn't work, called them, they said package back up as best as possible and we will deliver new one tomorrow and pick up, great service, great knowing six yr warranty too

15 August 2026
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Reply from Richer Sounds - Kingston

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Helpful and friendly staff at Richer…

Helpful and friendly staff at Richer sounds Kingston. I’m very pleased with my new amplifier

14 August 2026
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Reply from Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great personal service

Great personal service, great advise. Happy with the results.

11 August 2026
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Reply from Richer Sounds - Kingston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I gave this score because Terry went…

I gave this score because Terry went the extra mile in resolving a technical issue that I had

7 August 2026
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Reply from Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The service was five star

The service was five star. Terri went over the top to provide what I was looking for and gave me a discount. Extremely helpful.

3 August 2026
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Reply from Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

In store purchase of a 32inch TV

I made an in store purchase of a 32inch TV. The sales person was very helpful in explaining my options and which made my decision quite easy.
I also collected the TV in store. I was kept up to date on the progress of my order and collection was on time and straightforward.
Based on this experience, I rate Richer Sounds tops for the attentiveness of its service. Also the price was highly competitive especially when topped with a 6 year guarantee on the set.

27 July 2026
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Reply from Richer Sounds - Kingston

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Amazing Staff and Brilliant Prices

I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of my questions (even when I thought they were stupid) in a way that didnt make me feel like an idiot.

The TV i ended up buying on the spot and I got it at an absolutely amazing price compared to what online retailers were selling the same model for

A few days later when I went tk collect my TV the rest of the staff there was also amazing, they helped me carry the TV to the car park and even advised me on where to get my uber booked to/ what type to order.

I would highly recommend this store and can not thank the staff enough for how helpful they were.

26 July 2026
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Reply from Richer Sounds - Kingston

Thank you for your 5 star review!

Rated 5 out of 5 stars

Good experience all round

Good price, excellent service, quick and efficient delivery.

25 July 2026
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Reply from Richer Sounds - Kingston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great experience buying a pair of Dali…

Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear.
Knowledgeable, patient and polite throughout - highly recommended.

30 July 2026
Unprompted review
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Reply from Richer Sounds - Kingston

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I had a specific problem with my AVR…

I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in perfect condition. Job done.

21 July 2026
Richer Sounds - Kingston logo

Reply from Richer Sounds - Kingston

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 2 out of 5 stars

Telephone order took ages

Telephone order took ages to make, order then went into limbo and i had to ring near the expected delivery date to kick start the process. However, the service after that was splendid.

16 July 2026
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Reply from Richer Sounds - Kingston

Thank you for your feedback, although I'm sorry that your order was not an entirely positive experience.

Having looked into the matter, I understand that an internal system issue between ourselves and our courier concerning contact details resulted in the delay and the difficulties in getting the item to you, for which I sincerely apologise. We have since addressed the issue to help prevent a recurrence and will also review the sales process you experienced with the store.

I would also like to thank you publicly for the time you took to discuss the matter with us directly, and I'm pleased that we were able to reach a resolution. Hopefully you can see from the 98% of overwhelmingly positive reviews on Trustpilot that experiences such as this are rare, although I'm sorry that things went wrong on this occasion.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Good and helpful service

I was seen straight away. I got helpful advice and concluded a purchase without any fuss. Delivery of my new TV happened the following day.

16 July 2026
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Reply from Richer Sounds - Kingston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service

Great service, knowledgeable and helpful. Have been a customer since 2008 and a few times since.

15 July 2026
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Reply from Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Best experience possible!

The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily contactable in the store via phone and email (so important nowadays). And the TV is top quality at a great price! Could not do better!

14 July 2026
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Reply from Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

5 big stars

Very straightforward to order via the website and arrange collection. Good price and the tv is exceptional.

14 July 2026
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Reply from Richer Sounds - Kingston

Thank you for your wonderful feedback

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