Richer Sounds - Holborn Reviews 

1,375
•
TrustScore 5 out of 5

4.9

29 Bloomsbury Way, WC1A 2SL London, GB

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Rated 5 out of 5 stars

Met Alan, quick service and sound advice Purchased TV and RF headphones Delivered this morning LG instructions not very good, TV excellent visuals, still getting used to the functions Returning t... See more

Company replied

Rated 5 out of 5 stars

As always, first class service from Richer Sounds staff at Holborn. Wharfedale 9.0 speakers arrived very quickly, even though I did not pay for an expedited order. They are such quality speakers f... See more

Company replied

Rated 5 out of 5 stars

When visiting Richard sounds I knew I was interested in the Cambridge evo but had no idea whether it would be the right product for me and what speakers I would want . I dealt with Peter first then El... See more

Company replied

Rated 5 out of 5 stars

A specialist quickly helped identify excellent speaker stands at a great price for me and arranged next-day delivery. Richer Sounds is fantastic for anything hifi related.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,375)

24,998 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Product was an excellent fit to improve…

Product was an excellent fit to improve my dated and peace-meal set-up. The shop gave me honest feedback suggesting cheaper options etc

14 January 2026
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Reply from Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very Good service from steven,the…

Very Good service from steven,the products have arrived as promised and very quick,

11 January 2026
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Fantastic service!

Such a great experience. Daniel was so helpful and knowledgable. Helped us to find the perfect turntable, amp and speakers. Took lots of time to answer questions and give us lots so attention. Phoned afterwards and delivery was so quick. Highly recommended.

11 January 2026
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent customer service both on the…

Excellent customer service both on the phone and in store. Wouldn't hesitate to purchase from Richer Sounds again.

9 January 2026
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Reply from Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Good experience

Great service, thanks

3 January 2026
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Reply from Richer Sounds - Holborn

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Service and follow up were fantastic

Service and follow up were fantastic. Though I wasn’t spending big money they took care to find me the right stuff for me.

3 January 2026
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Reply from Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Such helpful and knowledgeable staff!

Even though we were shopping with a lower budget, the care, thought and customer service we received was exemplary! Daniel could not have been more friendly and kind - he made sure that he fully understood our requirements (and budget) before making the best recommendation for us. All of the staff we saw in the store were extremely welcoming.

2 January 2026
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Reply from Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent personalised service

Very impressed! I was given sound advice over the best CD/ radio player for my needs. A shop model was set up for me to try my CDs instore before purchasing the player. I was even given helpful instructions on how to set up my new player at home. I could not have asked for more! I highly recommend Richer Sounds in Holborn for their excellent service.

29 December 2025
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, friendly and helpful. Totally recommended.

27 December 2025
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Reply from Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Always an absolute pleasure

Always an absolute pleasure. I visited Holborn store for a quick purchase after earlier reserving the item. What followed was a smooth and pleasant exchange before leaving the store happy.

The chap who served me was new to Richer Sounds but handled everything with aplomb. I have experienced this at every richer sounds I’ve been too, there is no better hifi/av shop.

Thank you

26 July 2025
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Reply from Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Really Helpful

Great insight and assistance from the shop staff on selecting the right system for us.

17 December 2025
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review!

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