Richer Sounds - Holborn Reviews 1,311

TrustScore 5 out of 5

4.9

29 Bloomsbury Way, WC1A 2SL London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... See more

Company replied

Rated 5 out of 5 stars

If you need a new TV or Hifi Equipment, having experienced quality staff that know their stuff is the place to go! Richer Sounds are passionate about what they sell and can advise on what's best for y... See more

Company replied

Rated 5 out of 5 stars

Great customer service and excellent support from the store manager. I was also offered a very competitive discount, which none of the nearby Richer Sounds stores in my area were able to match. I will... See more

Company replied

Rated 5 out of 5 stars

I always go to Richer sounds, I’ve been going there for years . They are very professional . And honest, they gave me the right advice about . The hifi system . And my Speakers always friendly and... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Taga Harmony spec check

I rang to talk about a Taga Harmony unit. I spoke, I believe, Elliot. Had a good chat as to would it suit my needs, and product availability. ordered over phone, delivered to store on time. Very happy with service, very happy with product.

12 June 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I called the Holborn store to get some…

I called the Holborn store to get some advice about some headphones I was thinking about buying and got some great advice. I also joined the VIP club so got a great deal on the ones I went for. Very happy punter.

5 June 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great customer service and excellent discount!

Great customer service and excellent support from the store manager. I was also offered a very competitive discount, which none of the nearby Richer Sounds stores in my area were able to match. I will definitely return to the Holborn store in the future and would highly recommend it to others.

22 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thank you for your 5 star review!

Rated 5 out of 5 stars

If you need a new TV or Hifi Equipment go to Richer Sounds

If you need a new TV or Hifi Equipment, having experienced quality staff that know their stuff is the place to go! Richer Sounds are passionate about what they sell and can advise on what's best for you. Highly recommended.

26 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Recommended

Great service, very knowledgeable staff.

22 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service, great prices, excellent customer service.

Great service, advice, and a good deal of patients from Steve at the Holborn store.
My order was placed very late in the day and still a next day delivery was promised and met.
Steve reassured me about the compatability between my existing speakers and a new amplifier.
Great prices, expert advise and excellent customer service. What's not to like?
Many thanks for your kindness.

4 June 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great staff

I always go to Richer sounds, I’ve been going there for years . They are very professional . And honest, they gave me the right advice about . The hifi system . And my Speakers always friendly and generous with their suggestions and advice , Steve the store manager , is a legend. Can’t do enough for his customers . Thank the team

5 June 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

excellent service as usual

excellent service as usual, that’s why I keep coming back time and time again.

31 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very good shop with lots of outstanding…

Very good shop with lots of outstanding products. The staff were more than helpful I the Holborn branch. I just bought a pair of ear pods but I am extremely satisfied with the value for money I experienced from the buy

19 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I like a shop where the staff know what…

I like a shop where the staff know what they are talking about, know their own stock and are keen to help the customer.
I never go elsewhere for audio products.

31 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Know the products

Know the products. Polite and friendly service.

30 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Love Richer Sounds!

Amazing welcome through the door; incredibly helpful. Excited for me and my purchase. Top peeps. Great deal in person too. Thanks.

26 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service

Excellent service, knowledgeable staff, superb product

26 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent knowledgeable customer…

Excellent knowledgeable customer service. So refreshing to interact with staff who are actually trained and experts about their products.

23 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very good service

Very good service. Very happy

21 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great install service by Simply AV

Anthony the owner of Simply AV came in person to install my new turntable and pre amp. Super professional, really quick. explained everything and sorted y ew system out. made things really simple for me to understand.tested everything

20 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thank you for your 5 star review!

Rated 5 out of 5 stars

Elliot gave good advice

Elliot gave good advice. The product works perfectly.

7 May 2026
Richer Sounds - Holborn logo

Reply from Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look