I have used Richer Sounds Glasgow on a few occasions over the last few years. I find their service at the point of sale 1st class and more importantly their after care service cannot be faulted even... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I have used Richer Sounds Glasgow on a few occasions over the last few years. I find their service at the point of sale 1st class and more importantly their after care service cannot be faulted even... See more
Company replied
Great experience from all the staff I dealt with in the Glasgow branch. Truly first class service, I didn’t buy on the first day but took home some great advice before returning to purchase my items.... See more
Company replied
Absolutely fantastic service and advise. I was looking to replace my turntable cartridge on a 45 year old Sony turntable. David in store was brilliant giving me advice and even fitting the cartridge... See more
Company replied
Excellent professional friendly service. The staff and very knowledgeable and go the extra mile to help. I value the level of customer service. Having bought several items from the Glasgow store I hav... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
57 Jamaica Street, G1 4NN, Glasgow, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great chat and advice from the shop owner, well worth the visit and very happy with my new ear buds

Reply from Richer Sounds - Glasgow
Visited the Glasgow store to see and listen to an amplifier. David assisted and showed the product off to his knowledge. Very friendly and happy to discuss and show other products. Got the amp for less cost than other stores, even online.
Had delivered to the store and was unable to pick up. Simon delivered it on his way home. Unbelievable service. Have bought things before. My go to store.
Also 6 year warranty is unbeatable.

Reply from Richer Sounds - Glasgow

Reply from Richer Sounds - Glasgow
Excellent service and prices for top notch products, staff are knowledgeable and friendly 🙂

Reply from Richer Sounds - Glasgow
I wanted to purchase a turntable, amplifier and speakers for my daughter’s birthday. The staff were extremely professional and knowledgeable. It was great to get advice from experienced users about the products and which would be most suited for a first entry level combination. The items purchased were very competitively priced and delivery was also quick. The system is now set up at my daughter’s home and she is absolutely delighted with the products and the amazing sound quality. I would like to thank everyone at the Glasgow store, particularly David whose advice was greatly appreciated when choosing the right combination. Also a mention to Jordan for his assistance when collecting the equipment at the store. Ps nearly forgot another thank you for the umbrella offered which did come in very handy during the downpour as we were leaving the store. I would highly recommend Richer Sounds to anyone considering purchasing this type of equipment as the service is exceptional. Kind regards John

Reply from Richer Sounds - Glasgow
Another efficient delivery and personal contact from store when product arrived. Friendly and engaging staff when I went to pick up the product.

Reply from Richer Sounds - Glasgow
Excellent service, polite staff and item delivered in time

Reply from Richer Sounds - Glasgow
I personally got great service in Glasgow Richer Sounds from David.
After a couple of visits I decided on a new Technics SL1200 gr2 turntable.
Incredibly this was delivered and installed in under 24 hours, I’m absolutely delighted.

Reply from Richer Sounds - Glasgow
I was only looking for a replacement Ortofon 2m blue cartridge replacement, but phoned the Glasgow store to check it was in stock before going to collect. Was put aside for me to collect. Perfect 👌

Reply from Richer Sounds - Glasgow
Would 100% recommend using Richer Sounds to anyone, was a pleasure to deal with! I dealt with David & Dean of the Glasgow branch, both highly professional unlike a lot of other companies I have dealt with recently.

Reply from Richer Sounds - Glasgow
Great Customer Service, I even received a phone call the day after from Stephen to say I'd accidentally been over charged and the balance would be returned to my account.

Reply from Richer Sounds - Glasgow
Very helpful staff. Simon was a very affable person to do business with

Reply from Richer Sounds - Glasgow
Bought a denon av receiver but really wasn't for me going from a two channel setup to a surround setup was a mistake for me,not that there was a problem with it,it was just not the sound i was after, was worried I was stuck with it, caller richer sound and was told to bring it back, no questions asked just as long as it was in the condition it went out , swapped it out for a wiim amp ultra, back to a two channel setup and im loving it, my last amplifier also was from here and my next one will be aswell, they don't just rush you to part with your money and get a sale, I spoke to 3 different guys in the sales team and everyone of them were so king and professional, I honestly would tell anyone looking for any audio products to go here,top class sales team,and thanks for making a hard customer happy.

Reply from Richer Sounds - Glasgow
What is there to say? Choice knowledge advice delivery support services…all number one

Reply from Richer Sounds - Glasgow
Great service. Found exactly what I wanted. I wanted to test out a few headphones that I had heard great things about in reviews, but on testing them found none of them were to my taste. The staff were extremely patient while I tried the headphones on and also made suggestions based on my requirements. Finally David suggested a pair that was exactly what I was looking for and for much cheaper than expected. I had to book for delivery because they didn't have a box piece available at the store. Delivery was expected on Weds but came early on Monday. Extremely happy with the service.

Reply from Richer Sounds - Glasgow
David in your Glasgow store was extremely helpful to me when choosing a system and speakers he tried several speaker combinations until we got what we were happy with wish all salespeople were were as helpful and knowlegable about the products they sell.

Reply from Richer Sounds - Glasgow
Excellent helpful service by the staff at Jamaica St. I like your staff are knowledgeable but never pushy about buying Merchandise.

Reply from Richer Sounds - Glasgow
Good choice for the money for my needs. Helpful staff friendly pleasant. 5***** rating. Michael

Reply from Richer Sounds - Glasgow
Helpful friendly staff and service, great price for product and excellent product guarantee. Thanks

Reply from Richer Sounds - Glasgow
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.