Richer Sounds - Glasgow Reviews 

5,041
TrustScore 5 out of 5

4.9

57 Jamaica Street, G1 4NN Glasgow, GB


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Rated 5 out of 5 stars

I have used Richer Sounds Glasgow on a few occasions over the last few years. I find their service at the point of sale 1st class and more importantly their after care service cannot be faulted even... See more

Company replied

Rated 5 out of 5 stars

Great experience from all the staff I dealt with in the Glasgow branch. Truly first class service, I didn’t buy on the first day but took home some great advice before returning to purchase my items.... See more

Rated 5 out of 5 stars

Absolutely fantastic service and advise. I was looking to replace my turntable cartridge on a 45 year old Sony turntable. David in store was brilliant giving me advice and even fitting the cartridge... See more

Company replied

Rated 5 out of 5 stars

Excellent professional friendly service. The staff and very knowledgeable and go the extra mile to help. I value the level of customer service. Having bought several items from the Glasgow store I hav... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(5,041)

23,747 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. Very friendly staff member. Would highly recommend!

7 July 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Perfect item, lovely staff

Perfect item, lovely friendly communication, jolly store staff. Wouldn’t go anywhere else.

5 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 4 out of 5 stars

Record player not working but sorted quickly

Had a record player delivered to the house, but the turntable didn’t work. After a handful of emails to manufacturer they agreed it was faulty and suggested I take it back to the store, or could be delivered, and it would be fast-tracked- agreed to pick it up in store (Glasgow), meant to be on Tuesday (after emails ended Saturday) but got a call from store on the Monday to tell me it was in. Since the fault was not visible with the last one I asked for it to be checked, and they confirmed fine on a call back to me 5 minutes later. Oh and was given £30 of a discount (about 15%). Happy in the end.

4 July 2026
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Reply from Richer Sounds - Glasgow

Thank you for leaving us a review, we're sorry that there issues with your first turntable of course, although it's good to read you are now happy. Please do contact the store directly should you need any further help.

The Customer Experience team

Rated 5 out of 5 stars

Deal with in confidence

These guys are the best to deal with. Really know there stuff and go above and behond

3 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richard Sounds is a truly wonderful…

Richard Sounds is a truly wonderful company. We have always as a family bought from the above.last month one of my nephews noticed our Samsung 75”TV picture was not as sharp. Spoke to the manager in Glasgow store who informed me we were still in warranty by One month of a Six year term ! he arranged for TV to be checked and picked up back by company called TVR the back lights were replaced and TV is as good as new.We have never had to use this facility but on this rare occasion we did and it was stress free. Thanks again Richer Sounds. John (Glasgow)

29 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Prices was fantastic for 65inch TV

Prices was fantastic for 65inch TV . Delivery was quick and was kept up to date with delivery company

2 July 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

All positive stories are confirmed

I heard of these guys before due to a forum on boards.ie. Always seem to go out of their way to sort people out, and it wasn't different now that I finally needed something.
Online shopping got a bit stuck as it came to delivery so a quick call and everything got sorted, including next-day delivery and a discount for 1st purchase.

2 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Stephen in the Glasgow store gave…

Stephen in the Glasgow store gave invaluable and impartial advice and costs that allowed me to do some more research on the options and make an informed selection within the budget that I had

1 July 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Was looking for mid price lg oled for…

Was looking for mid price lg oled for sometime and Richer Sounds has always been my go to place having used numerous times in the past for audio and TV equipment.
The fact that they offer 6 year guarantees and price matches + is as good as it gets.
Have always found staff to be very helpful and knowledgeable. Never pushy and will help to make informative choices based on your preferences.

29 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Knowledgable staff

David was very knowledgable about the products and helpful in discussing options without feeling pressured into making a purchase

26 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service and support

I would be more than happy to use Richer Sounds (Glasgow) again. We live in the far NW of Scotland, and have no localised hifi resources here - recently looking for a new amplifier and a streamer to back up a large CD collection, we found the advice and service from the branch was excellent.

26 June 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review!

Rated 5 out of 5 stars

I was helped so much by Simon with good…

I was helped so much by Simon with good and knowledgeable advice. I ended buying a much better amplifier than I thought I could afford

29 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

10/10 service

10/10 service. Helped me pick a record player and explained so much to help me set it up. Lovely staff x

28 June 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review!

Rated 5 out of 5 stars

Fantastic as always

Fantastic as always. Guys in Glasgow are so helpful. Great, competitive pricing, extended warranty. VIP discount and only quality products

29 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

The staff were great

The staff were great.
I bought an amplifier and speakers.
The speaker wire was free but it was one piece. I cut and trimmed it to use it as two wires. I was expecting it to be prepared at the shop. Not a big deal but it would be a nice touch.

29 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for the positive review, and the kind words about the team. The basic free cable pack we included with Hi Fi systems does comes pre prepared when required, so the cable length included is in one piece allowing customers to choose their lengths upon installation.

We're grateful for the feedback of course and will take it onboard.

The Customer Experience team

Rated 5 out of 5 stars

Great price and fast delivery

Great price and fast delivery. Friendly, helpful staff in the Glasgow store. They even refunded my £2 parking ticket price, which was a nice gesture.
Only complaint would be that whoever packed my amp for in-store collection stuck a large, sticky DPD delivery label directly onto the amplifier's presentation box. Not very nice as it was a gift for my son

28 June 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service as always.

Great service as always.

27 June 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Extremely helpful

Spoke to boy on phone, told him what I was looking for, he was extremely helpful and was out in about 10/15 mins 👍

27 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

great experience

great experience. Spoke to someone over the phone from the glasgow branch on saturday about an Amp I wanted, had it delivered and in hand by monday. Can't really beat that

27 June 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Once again very easy going staff

Once again very easy going staff, great to get on with and have great knowledge of the products they sell. Delivery was earlier that expected so happy days!

27 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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