Richer Sounds - Exeter Reviews 

3,001
TrustScore 5 out of 5

4.9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Rated 5 out of 5 stars

Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more

Company replied

Rated 5 out of 5 stars

The staff in the Exeter shop were courteous, helpful and gave me an excellent deal without any fuss or hard selling. The shop had a great range of goods and I got exactly what I wanted at first visit... See more

Company replied

Rated 5 out of 5 stars

I initially emailed the Exeter store asking about the item and I got a very quick reply from Steve confirming the item was in stock and could be delivered the following day. After a short exchange I... See more

Company replied

Rated 5 out of 5 stars

Helpful, informative and professional advice from the member of staff who served us. Willing to answer all our (sometimes naive) questions. Made our decision of which tv to purchase easy.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom

  • 0333 900 0061

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,001)

23,820 reviews in the last 12 months

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Rated 5 out of 5 stars

Refundable insurance premium if no claim

We had a 6 year insurance on a Humax, refundable if no claim. We asked for a refund after 6 years and got it instantly

14 February 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Always great service.

Always great service.
Many thanks to Mark at Exeter

13 February 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 4 out of 5 stars

Have used Richer Sounds for many years…

Have used Richer Sounds for many years and have always received good service.
Although after saying that, I purchased the latest Humax aura set top box and had a couple of issues with it. So I phoned yourselves in the hope that I would get the normal helpful advice and was told that you had none of this model on site and best to contact Humax!

9 February 2026
Rated 5 out of 5 stars

i just love Richer sounds

i just love Richer sounds! its one of the few shops left where you're made to feel special and appreciated as a customer

25 January 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The ordering was very easy and the…

The ordering was very easy and the parcel arrived on time!

10 February 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service at the Exeter shop with…

Great service at the Exeter shop with Nick.
A bit of a hiccup with there carriers, but all sorted now.
All set up now by there installer, and very happy with system.

9 February 2026
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Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Always a awesome experience perience when…

Always a awesome experience when visiting richer sounds professional and highly knowledgeable staff are polite and welcoming amazing products to.

6 February 2026
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Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent staff

Spoke to Mark at Exeter about a Hisense 50" TV and was given honest advice about my choice. They did not have one in stock but had a 55" one. The price on the website was apparently a mistake offering £50 off but he very kindly honoured it and so got a 55" for the price of a 50" one.
Asked if it needed a soundbar and instead of upselling me one was told they have good sound and to see if I was happy with it before buying one. Refreshingly honest staff.
Not the first time using Richer sounds and wont be the last, other retailers could learn a lot from their staff.
Thank you

6 February 2026
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Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

My husband & I werer looking to be able…

My husband & I werer looking to be able to play and enjoys our LP's - vinyl as our son reminds us. The staff were most helpful and the product we bought has lived up to all expectations. The sound is wonderful and more than justifies hanging on to treasured albums for way back when.

4 February 2026
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Reply from Richer Sounds - Exeter

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service

Great service. No hard sell just given space and time to listen and decide

6 February 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 4 out of 5 stars

Parking available

Parking available, although not many spaces and quite tight to get into.
Very helpful and friendly salesman/manager, Pete.

6 February 2026
Rated 5 out of 5 stars

Very prompt

Very prompt, friendly response to our request,thank you

5 February 2026
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Reply from Richer Sounds - Exeter

Thank you for your 5 star review!

Rated 5 out of 5 stars

Helpful and patient staff

Despite having a few problems with our first TV (ex display) purchase - the staff at Richer Sounds were helpful and patient and assisted us with a suitable replacement - so thank you

We would recommend shopping here and will no doubt visit again

2 February 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I’ve been a customer for many years and…

I’ve been a customer for many years and have full confidence I will always receive professional advice.

1 February 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

fantastic service very knowledgeable of…

fantastic service very knowledgeable of there products.staff are very approachable to ask for details about a product and for help to order what you want.

2 February 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Had demo in the Exeter shop and…

Had demo in the Exeter shop and received good service. Bought some speakers and an amp. Mark advised me and was excellent. Would definitely recommend.

20 January 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thank you for your 5 star review!

Rated 5 out of 5 stars

Nice calm setting

Nice calm setting, friendly staff, no sales pressure, features of model clearly explained, a cheaper model was suggested if I wanted the same sound but with fewer options. Came away pleased with my purchase.

31 January 2026
Richer Sounds - Exeter logo

Reply from Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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