Excellent price; really knowledgeable, friendly and helpful staff made the buying experience easy. Delivery driver also on point. Box was damaged on arrival but he explained he would report it and we... See more
Company replied
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See what reviewers are saying
Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more
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Lloyd in the store was amazing . helpful , constructive and honest . All principles that ensure I come back for ALL my electrics and why I recommend RS at every opportunity. Even when his Manager cha... See more
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I recently purchased a Samsung Q990F sound bar using click and collect.The staff at the Exeter branch rang me when it was in and told me of the parking behind the shop.The person that served me was po... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
- 0333 900 0061
4.9
Excellent
3K reviews
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Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Brilliant service from Exeter shop !
7 February 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always a awesome experience perience when…
Always a awesome experience when visiting richer sounds professional and highly knowledgeable staff are polite and welcoming amazing products to.
6 February 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Excellent staff
Spoke to Mark at Exeter about a Hisense 50" TV and was given honest advice about my choice. They did not have one in stock but had a 55" one. The price on the website was apparently a mistake offering £50 off but he very kindly honoured it and so got a 55" for the price of a 50" one.
Asked if it needed a soundbar and instead of upselling me one was told they have good sound and to see if I was happy with it before buying one. Refreshingly honest staff.
Not the first time using Richer sounds and wont be the last, other retailers could learn a lot from their staff.
Thank you
6 February 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
My husband & I werer looking to be able…
My husband & I werer looking to be able to play and enjoys our LP's - vinyl as our son reminds us. The staff were most helpful and the product we bought has lived up to all expectations. The sound is wonderful and more than justifies hanging on to treasured albums for way back when.
4 February 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Great service
Great service. No hard sell just given space and time to listen and decide
6 February 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Parking available
Parking available, although not many spaces and quite tight to get into.
Very helpful and friendly salesman/manager, Pete.
6 February 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
Helpful and patient staff
Despite having a few problems with our first TV (ex display) purchase - the staff at Richer Sounds were helpful and patient and assisted us with a suitable replacement - so thank you
We would recommend shopping here and will no doubt visit again
2 February 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
I’ve been a customer for many years and…
I’ve been a customer for many years and have full confidence I will always receive professional advice.
1 February 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
fantastic service very knowledgeable of…
fantastic service very knowledgeable of there products.staff are very approachable to ask for details about a product and for help to order what you want.
2 February 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Had demo in the Exeter shop and…
Had demo in the Exeter shop and received good service. Bought some speakers and an amp. Mark advised me and was excellent. Would definitely recommend.
20 January 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review!
Nice calm setting
Nice calm setting, friendly staff, no sales pressure, features of model clearly explained, a cheaper model was suggested if I wanted the same sound but with fewer options. Came away pleased with my purchase.
31 January 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service from people that know…
Great service from people that know what their talking about. Would'nt buy anywhere else. Thsnk you.
14 December 2025
Reply from Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Went to the shop got help from…
Went to the shop got help from assistant i think he was the manager,he was a great help and very informative,took time to answer any questions we had and alround great service.
31 January 2026
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Excellent customer service
Excellent customer service we had to order our speakers that was on a Saturday and by Tuesday we had received them
31 January 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Brilliant customer service
The staff had everything set up for my projector demo when I arrived and couldn’t have done more to make it better. Helpful, considerate, knowledgeable and friendly.
31 January 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
An Excellent customer service
An Excellent customer service. No problems with anything from a phone call to sorting out problem. Will definitely recommend.
29 January 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Easy to deal with and great value
30 January 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
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