Richer Sounds - Distribution Reviews 

2,930
TrustScore 5 out of 5

5.0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Having dealt with Richer Sounds before it was an obvious choice when upgrading our TV. Visited their Liverpool branch who couldn't have been more helpful. Ordered A Hisense TV & soundbar & arranged a... See more

Company replied

Rated 5 out of 5 stars

Visit the shop looking to place an order for JBL speakers and stands. Dave ordered them in, the price was the best to to found. I was kept upto date on the status of the order as they were being... See more

Company replied

Rated 5 out of 5 stars

We had a delivery today of our online purchase a new TV from Richer Sounds. Gareth the young man who delivered our TV was friendly, professional and respectful of our property. We would highly recomme... See more

Company replied

Rated 5 out of 5 stars

Ordered Friday delivered Monday. Delivered at specified by a very friendly driver. Looking forward to unboxing and watching England on Wednesday Have now set up my telly superb. Dead easy to set up... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom

  • 0333 900 0093

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(2,930)

24,266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service always in contact on time can’t ask for more

4 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service and delivery

4 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fantastic service from Zak and Ian.

Fantastic service from Zak and Ian.
Thanks

4 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Absolutely spot on

Absolutely spot on. A really friendly bloke who carried the television all the way into the house. Gareth was an absolute legend.

4 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

We were kept informed throughout by Zak…

We were kept informed throughout by Zak and Ian, and they duly arrived on time. They were pleasant and helpful, and we were very happy with the service.

4 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer Sounds seamless experience 10/10

Richer Sounds have provided a seamless experience from order to delivery. Great communication and especially the delivery team who were in touch before the delivery, delivered with attention to my property and care of the product. They provided a very personal experience for me as the customer. 10/10 for the whole experience.

4 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

We ordered TV on line without any…

We ordered TV on line without any complications and we were delighted when a few days later it was delivered by Gareth .
Excellent service.

2 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Helpful Delivery People

Easy to order goods on line - goods arrived before original latest delivery date (no problem with this) - delivery guys Paul and Karol pleasant courteous and helpful - will certainly recommend Richer Sounds to friends.

3 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly helpful drivers

Friendly helpful drivers. Took care of the product when delivering and took their shoes off before entering the property. Would recommend

3 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Had a great experience with delivery

Had a great experience with delivery. Message received in the morning to confirm delivery window. Also received a call 20 mins before arrival which was super appreciated. Friendly staff and delivered with the utmost care. Brilliant experience A+

2 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Ordering the new TV for the In Laws who…

Ordering the new TV for the In Laws who are both in there 80`s was easy and a good deal from Richer Sounds, They have also given us a £30 credit as there was some confusion over the setting up of the TV we did not realise that you had to book this in advance

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order goods on line

Easy to order goods on line - goods arrived before original quoted date (no problem with this) - delivery person pleasant courteous and helpful - will certainly recommend Richer Sounds to friends and colleagues

2 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great delivery experience of my new television

The delivery came in the allotted time.
The packages were in perfect condition and not dirty.
Karl and Paul rang 10 to 15 min before arrival and sent a text to allow them another 5 min due to navigation leading to a farm gate with causing them to back track a couple of miles.
This didn’t cause any problem to me.
The items were brought into the house with care and Karl was extremely polite, taking the trouble to remove his footwear to avoid marking the cream carpet.
Clearly staff who enjoy and take pride in what they do.

2 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Brilliant delivery

Delivery was easy as it should be. 3 hour timeslot the day before, 2 hour timeslot on the day and a call 20 minutes before the guys were due to arrive. Delivered to room of choice too. Definitely better than the outsourced company that was used for my soundbar delivery

2 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Kept in touch through our deliver Ian…

Kept in touch through our deliver Ian and Zak were fab

2 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Delivery team rang with an earlier eta

Delivery team rang with an earlier eta, which was not a problem. Very polite, and knowledgeable of goods & procedures. Helpful with any questions that required further assistance from Richer Sounds. Great lads 👍👍.

1 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

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