Richer Sounds - Distribution Reviews 

2,944
TrustScore 5 out of 5

5.0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Opted for the 3-5 day free delivery but the order was scheduled to be delivered in two days. Given a time slot but then received a call half an hour before the time slot saying they could deliver in t... See more

Company replied

Rated 5 out of 5 stars

Great delivery service from Richer sounds. Notified of a 3h window 24h before and the guys came at the expected time, also giving 10 mins notice by phone on the day. Zak &Ian carefully bought the orde... See more

Company replied

Rated 5 out of 5 stars

Phoned half hour before delivery. Arrived on time. Delivery team Warwick and Rob were friendly and polite. Placed tv box exactly where needed. Offered advice about opening safely. Box was perfect, no... See more

Company replied

Rated 5 out of 5 stars

Having dealt with Richer Sounds before it was an obvious choice when upgrading our TV. Visited their Liverpool branch who couldn't have been more helpful. Ordered A Hisense TV & soundbar & arranged a... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom

  • 0333 900 0093

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(2,944)

24,651 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We ordered TV on line without any…

We ordered TV on line without any complications and we were delighted when a few days later it was delivered by Gareth .
Excellent service.

2 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Helpful Delivery People

Easy to order goods on line - goods arrived before original latest delivery date (no problem with this) - delivery guys Paul and Karol pleasant courteous and helpful - will certainly recommend Richer Sounds to friends.

3 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly helpful drivers

Friendly helpful drivers. Took care of the product when delivering and took their shoes off before entering the property. Would recommend

3 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Had a great experience with delivery

Had a great experience with delivery. Message received in the morning to confirm delivery window. Also received a call 20 mins before arrival which was super appreciated. Friendly staff and delivered with the utmost care. Brilliant experience A+

2 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Ordering the new TV for the In Laws who…

Ordering the new TV for the In Laws who are both in there 80`s was easy and a good deal from Richer Sounds, They have also given us a £30 credit as there was some confusion over the setting up of the TV we did not realise that you had to book this in advance

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order goods on line

Easy to order goods on line - goods arrived before original quoted date (no problem with this) - delivery person pleasant courteous and helpful - will certainly recommend Richer Sounds to friends and colleagues

2 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great delivery experience of my new television

The delivery came in the allotted time.
The packages were in perfect condition and not dirty.
Karl and Paul rang 10 to 15 min before arrival and sent a text to allow them another 5 min due to navigation leading to a farm gate with causing them to back track a couple of miles.
This didn’t cause any problem to me.
The items were brought into the house with care and Karl was extremely polite, taking the trouble to remove his footwear to avoid marking the cream carpet.
Clearly staff who enjoy and take pride in what they do.

2 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Brilliant delivery

Delivery was easy as it should be. 3 hour timeslot the day before, 2 hour timeslot on the day and a call 20 minutes before the guys were due to arrive. Delivered to room of choice too. Definitely better than the outsourced company that was used for my soundbar delivery

2 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Kept in touch through our deliver Ian…

Kept in touch through our deliver Ian and Zak were fab

2 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Delivery team rang with an earlier eta

Delivery team rang with an earlier eta, which was not a problem. Very polite, and knowledgeable of goods & procedures. Helpful with any questions that required further assistance from Richer Sounds. Great lads 👍👍.

1 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Trav and Rob were very friendly and…

Trav and Rob were very friendly and made sure to confirm we had our warranty cover. Excellent service

1 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Easy buying process online and Gareth…

Easy buying process online and Gareth out delivery driver was so helpful and kept us up to date on where he was and when he would be arriving - would highly recommend buying from Richer Sounds - product range is great and we are very happy with our new TV - and at a very competitive price too

1 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review!

Rated 5 out of 5 stars

Gareth and Mark have just delivered my…

Gareth and Mark have just delivered my new Samsung TV. They couldn't have been more efficient. They are a credit to your company.

1 June 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent experience with Mark and…

Excellent experience with Mark and Trav. Called ahead, very courteous delivery and had an informative chat with me about the new TV.
Very positive all round

28 May 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Tracy and Paul delivered my Hisense 50…

Tracy and Paul delivered my Hisense 50 inches to my doorstep. I appreciate their efforts because of their calls to alert me that were they were close to my place. My television was delieved as expected. Thank you, guys. Kudos!

29 May 2026
Unprompted review
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Reply from Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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