Richer Sounds - Distribution Reviews 

2,952
TrustScore 5 out of 5

5.0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What a lovely , friendly and helpful guy the delivery man from Richer Sounds was. He carried the box into my kitchen. Explained the customer service options I had Gave me amazing confidence... See more

Company replied

Rated 5 out of 5 stars

Opted for the 3-5 day free delivery but the order was scheduled to be delivered in two days. Given a time slot but then received a call half an hour before the time slot saying they could deliver in t... See more

Company replied

Rated 5 out of 5 stars

Great delivery service from Richer sounds. Notified of a 3h window 24h before and the guys came at the expected time, also giving 10 mins notice by phone on the day. Zak &Ian carefully bought the orde... See more

Company replied

Rated 5 out of 5 stars

Great service, informed of my delivery window well in advance. Delivery driver called beforehand so I could be ready for them. Carried my order into the house. Very friendly guys, happy with the servi... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom

  • 0333 900 0093

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,952)

24,831 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase in the shop was helpful and…

Purchase in the shop was helpful and clearly explained without being patronising.

Delivery was on time and Gareth was a gentleman!

5 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Good support as always from the…

Good support as always from the Stockport team, rounded off by v professional delivery by Karol and Paul. Recommended ✅

5 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

They are very professional retailers…

They are very professional retailers from buying online till delivery everything was very helpful and organised, delivery was on time, delivery person Warrick and Rob delivered the tv inside my house even after sales the customer service team very helpful

4 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Great service always in contact on time can’t ask for more

4 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service and delivery

4 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fantastic service from Zak and Ian.

Fantastic service from Zak and Ian.
Thanks

4 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Absolutely spot on

Absolutely spot on. A really friendly bloke who carried the television all the way into the house. Gareth was an absolute legend.

4 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

We were kept informed throughout by Zak…

We were kept informed throughout by Zak and Ian, and they duly arrived on time. They were pleasant and helpful, and we were very happy with the service.

4 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer Sounds seamless experience 10/10

Richer Sounds have provided a seamless experience from order to delivery. Great communication and especially the delivery team who were in touch before the delivery, delivered with attention to my property and care of the product. They provided a very personal experience for me as the customer. 10/10 for the whole experience.

4 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

We ordered TV on line without any…

We ordered TV on line without any complications and we were delighted when a few days later it was delivered by Gareth .
Excellent service.

2 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Helpful Delivery People

Easy to order goods on line - goods arrived before original latest delivery date (no problem with this) - delivery guys Paul and Karol pleasant courteous and helpful - will certainly recommend Richer Sounds to friends.

3 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly helpful drivers

Friendly helpful drivers. Took care of the product when delivering and took their shoes off before entering the property. Would recommend

3 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Had a great experience with delivery

Had a great experience with delivery. Message received in the morning to confirm delivery window. Also received a call 20 mins before arrival which was super appreciated. Friendly staff and delivered with the utmost care. Brilliant experience A+

2 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Ordering the new TV for the In Laws who…

Ordering the new TV for the In Laws who are both in there 80`s was easy and a good deal from Richer Sounds, They have also given us a £30 credit as there was some confusion over the setting up of the TV we did not realise that you had to book this in advance

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order goods on line

Easy to order goods on line - goods arrived before original quoted date (no problem with this) - delivery person pleasant courteous and helpful - will certainly recommend Richer Sounds to friends and colleagues

2 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great delivery experience of my new television

The delivery came in the allotted time.
The packages were in perfect condition and not dirty.
Karl and Paul rang 10 to 15 min before arrival and sent a text to allow them another 5 min due to navigation leading to a farm gate with causing them to back track a couple of miles.
This didn’t cause any problem to me.
The items were brought into the house with care and Karl was extremely polite, taking the trouble to remove his footwear to avoid marking the cream carpet.
Clearly staff who enjoy and take pride in what they do.

2 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look