Had already checked out other suppliers for my choice,just needed to get best deal & Richer Sounds were streets ahead,price wise & guarantee! Joe in Chester store answered all my queries,from purchase... See more
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See what reviewers are saying
Great service on the telephone & at Hanley store Jack and Chris👍 Delivery up to 5 days... Great communication by email and phone. Delivery in less than 48hours. Able to track. Tracy rang with ETA... See more
Company replied
Delivery was super quick next working day. (Mon as I ordered Friday) I received notice of the time slot within 24hrs and again the day before to confirm. The delivery was prompt and confirmed on the m... See more
Company replied
Ordered Tv on line with Richer Sounds.Easy process. Believed delivery would be 5 working days but was in fact 2 working days! Follow up text message confirming purchase then another message confir... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Thank you to Gareth and Paul
A very good and speedy delivery service.
Thank you!
21 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Great online communication
Great online communication, we knew exactly when the delivery was coming. Delivered in perfect condition.
Overall a very good experience
19 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Gareth was a credit to Richer sounds
Gareth was punctual, polite, helpful and very proffesional. He is a credit to Richer sounds. Would definitely by from Richer sounds again based on the product, cost, free delivery and excellent staff.
20 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Five star service
Great from start to finish
Matt at Stockport store came out to my home to assist as I am disabled. No pushy sales. Matt listened to our needs and made suggestions. We settled on 3 and received a quote within 36 hrs. Placed order and delivered next day by the excellent Trav & Karol who gave a 2 hour delivery window and then a 30 min call to confirm. I wish I had arranged installation but you live and learn. It’s not difficult but very bulky
20 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Really nice guys Zak & Ian
Really nice guys Zak & Ian
I don’t normally provide reviews but they had great communication before & during delivery & were on time & Very polite .
Thank you
20 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Great communication from Warwick and…
Great communication from Warwick and Paul re arrival time for new TV.
Delivered safely and in very good time
Good experience all round
20 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
The company was excellent from every aspect
The salesman Harry was excellent, whilst not applying pressure to purchase, and going through the options right for us in choosing the TV.
Distribution was excellent also as was the delivery team.
A very professional company
20 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant delivery service
Brilliant delivery service. Drivers were very helpful
19 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds! Good choice
Had already checked out other suppliers for my choice,just needed to get best deal & Richer Sounds were streets ahead,price wise & guarantee! Joe in Chester store answered all my queries,from purchase to delivery by Karol & Paul in 4 working days.Fortunately able to be at home on delivery day,as no alternative was mentioned. Otherwise very pleased from start to finish!
19 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Zak & Ian were both very Friendly and…
Zak & Ian were both very Friendly and Helpful delivering the product with professionalism. Great representatives of the business.
19 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and great value
I couldn’t be happier. From the initial purchase made over the phone with Justin, who was extremely helpful, to the efficient and friendly delivery by Carol and Paul, the whole experience was excellent.
Having previously tried to make the same purchase through John Lewis, the difference in customer service was striking. I’ve been a loyal John Lewis customer for many years, but Richer Sounds were far more helpful, responsive and straightforward to deal with. They also offered better value and a lower overall cost.
It’s refreshing to deal with a company that genuinely seems to value its customers and makes the whole process so easy. I will definitely shop with them again.
19 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great delivery from Gareth and Mark
Great delivery from Gareth and Mark. Great communications through the day, were bang on time, friendly and helpful.
19 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Prompt delivery and kept fully…
Prompt delivery and kept fully informed. Friendly team who were happy to help! Highly recommended.
19 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Excellent advice
Excellent advice. Efficient & polite delivery from Gareth & Mark. Altogether brilliant. Thanks.
19 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Karol and Paul were so nice and…
Karol and Paul were so nice and professional
18 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Took a delivery of a 65”tv.
Took a delivery of a 65”tv to my second floor flat.Karol and Paul did a superb job of getting it right to the door then inside for me.Great service and a credit to Richer Sounds.They asked if I needed any more help but I was fine.
Thanks again Lads !!
18 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Very happy.
My son accepted the delivery and said the two that brought the TV were nice. And usually he is a bit jittery around people he doesn't know.
17 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds - Great Service
Great service on the telephone & at Hanley store Jack and Chris👍
Delivery up to 5 days... Great communication by email and phone. Delivery in less than 48hours.
Able to track. Tracy rang with ETA.
Arrived, great service, friendly, respectful ( even asked about removing her shoes before coming in) Travis & Tracey both deserve a shout out. Thank you 😊. Took photos of proof of delivery. Well organized. Not opened the packaging yet so unable to comment any further. It's literally just arrived!
18 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Trav was excellent
Trav was excellent. He phoned to let us know he was on his way and was extremely pleasant, polite and helpful when delivering the item.
17 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Installers very polite
Gareth and Mark were very polite, they called ahead of time to make sure I was in. This was on top of the notifications via SMS. Delivery was on time, the guys were very prompt and courteous. They insisted on removing their shoes. Very happy with the delivery
17 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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