The help and knowledge received when came into store was very helpful. The staff were great, and not pushy, very happy with my purchase including the price (Cambridge amp & acoustic energy floor stand... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The help and knowledge received when came into store was very helpful. The staff were great, and not pushy, very happy with my purchase including the price (Cambridge amp & acoustic energy floor stand... See more
Company replied
I ordered two JBL products online and collected them from Richer Sounds in Bristol. The whole process was simple, smooth and professional from start to finish. The staff were helpful and the collectio... See more
Company replied
Richer Sounds is my go to place for buying TV and HiFi I’ve been using them since they opened their first tiny store in Bristol. You get expert advice on the product you are looking for and the best p... See more
Company replied
Very good service and a competitive price, as usual. I only completed my order of a pair of speakers at 17:29hrs for next day delivery and received immediate confirmation that it would be delivered th... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased an Arcam Radia A25 from Richer Sounds in Bristol. Very happy with the amplifier as a significant upgrade over my older Arcam Diva A70, everything is bigger, more powerful, punchier and classier than my old amp and the on board DAC is a step up compared to my Wiim Ultra, vinyl also sounds lovely through the new amp. The service from Jonathon was top notch, not only did he sort a very quick dispatch, he also offered the amp at a very competitive price and the follow up call to see if I was happy with my purchase was a nice touch also. Excellent as always from the Richer Sounds team.

Reply from Richer Sounds - Bristol
Joe was excellent.
Bought just what we needed with our VIP discount, an amplifier for my colleague and a very nice new technics direct drive turntable.
Excellent service, and excellent price.

Reply from Richer Sounds - Bristol
Attention and knowledge of products. Plus sales ability to properly identify our requirements.

Reply from Richer Sounds - Bristol
The staff members I dealt with didn’t seem that interested with my purchase once they found out I was only in the market for cheap small tv .

Reply from Richer Sounds - Bristol
Friendly staff with good knowledge for the products on offer.
After sales are good and instructive.
Very helpful.

Reply from Richer Sounds - Bristol
The team at Bristol were brilliant and quickly answered my questions before taking my order. They also followed up with a curtesy call to see if the installers had been in touch.

Reply from Richer Sounds - Bristol
The staff did not address my questions as to the items suitabilty for my requirements.
I therefore cancelled the order amd received a refund.
I will be buying a TV stand elsewhere.

Reply from Richer Sounds - Bristol
Excellent service. No messing about. Order completed quickly and delivered to store. You might pay a little more but you know where you stand with this company.

Reply from Richer Sounds - Bristol
Extremely knowledgeable extremely helpful beats the larger electronic stores

Reply from Richer Sounds - Bristol
Answered all my questions knowledgably and professionally.
Mark extremely helpful and helped me decide which TV suited my needs and wishes best.

Reply from Richer Sounds - Bristol
Phone call was friendly and helpful.They had what I wanted. Delivery was very quick. Stylus works perfectly.

Reply from Richer Sounds - Bristol
Staff were knowledgeable and gave us the advice we needed.

Reply from Richer Sounds - Bristol
I decided to order from Richer Sounds due to their six-year warranty and expertise. Unfortunately, despite researching before, I purchased a TV I wasn't too happy with. I decided to make the change, and called Richer Sounds for their advice.
I found their insight incredibly useful, talking me through in detail what my options were and what options may be more suitable. They arranged the exchange and sorted out my new order on the phone.
I'm delighted with my new TV and really happy with the service received.

Reply from Richer Sounds - Bristol
Pleasant and extremely helpful staff. Everything went very smoothly and delighted with my new television.

Reply from Richer Sounds - Bristol
I always go to richer sounds for him fi record players and always a tv there advice is very important for making my choice and also the six year guarantee

Reply from Richer Sounds - Bristol
I’ve purchased TV and other items from Richer Sounds over the years and because of the exellent service have always recommended family and friends to do the same This latest purchase for an elderly house bound friend who needed TV delivered and set up. All done and sorted on the phone and job done as promised Also 6 year guarantee

Reply from Richer Sounds - Bristol
Everything was good except communication regarding delivery and installation, it was efficient but just needed some unpicking.

Reply from Richer Sounds - Bristol
Good price, quality product, old style customer service which is nice. Good they know about what they are selling. Important.

Reply from Richer Sounds - Bristol
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.