Richer Sounds - Brighton Reviews 

2,519
TrustScore 5 out of 5

4.9

54 London Road, BN1 4JE Bridhton, GB


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Rated 5 out of 5 stars

The Brighton shop representative was knowledgeable on tv’s and guided me through selection. Having brought items there before I was given an extra £50 off the 75 inch tv, plus the added bonus of a six... See more

Company replied

Rated 5 out of 5 stars

I needed some information on a new TV and Charlie & Toby were very knowlegable , helpful & friendly . Toby explained everything to me clearly so that I could make a suitable choice on the best prod... See more

Company replied

Rated 5 out of 5 stars

Another definite winner from Richer Sounds/Cambridge Audio. I finally plumped for the AXA35 after long consideration, online research and a chat with the most helpful of assistant managers, Toby,... See more

Company replied

Rated 5 out of 5 stars

Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,519)

23,803 reviews in the last 12 months

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Rated 5 out of 5 stars

Very polite and helpful staff

Very polite and helpful staff. Good product knowledge. Would definitely purchase from them again in the future. Great retailer gurantee.

4 April 2026
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Reply from Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The only TV shop in Brighton

Advice, knowledge and approachable, best TV Audio shop by miles

3 April 2026
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Reply from Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I got some lovely speakers for my…

I got some lovely speakers for my wife’s turntables. The staff were really helpful, not pushy at all, and they helped us make a great decision. Very happy with speakers, amazing sound, they look awesome, and they look they have been built to last, totally worth the money!

2 April 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Very friendly helpful staff answered my…

Very friendly helpful staff answered my telephone call, reserving my item for collection, on arrival at the store, the manager assisted me with the purchase. A top quality store and service, thank you very much.

1 April 2026
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Reply from Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful and knowledgeable staff.

23 March 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Brilliant service by Richer Sounds as…

Brilliant service by Richer Sounds as ever - this time Rosie at Brighton. Also price matched a silly price advertised elsewhere and beat it by £10. I wouldn’t go anywhere else for AV equipment!

30 March 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Very polite staff in your Brighton…

Very polite staff in your Brighton shop, friendly, knowledgeable, unfortunately, the delivery company weren't very good at all!

21 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Fantastic advice

I intended to buy a blue tooth receiver. However, I wad asked for details of my intended use of the product. Based on my answers I was advised to buy a Wi-Fi streamer. The recommended product is excellent and fits my needs perfectly. The richer sounds team were amazing. Thank you so much.

28 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent

Very happy with CS, we always go straight to Richer sounds whenever we need to purchase any entertainment equipment, price point and choice always excellent and after sales service is as good

28 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

The best…bar none!

As usual, RS B’ton represents the best AV retail customer experience around. Their professionalism, expert knowledge and advice, and tremendous patience are the best… bar none! Thank you.

27 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Box arrived a day before it was

Box arrived a day before it was due to arrive .. Unpacked and set the box to play. In less than 1 hour it was up and running. Picture quality better than Freeview on my 5year old set. Lots of Apps and Live TV to watch. Well worth the money. Buy.

27 March 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service

Charlie in Brighton gave us lots of useful advice and suggestions, even as we changed our parameters. We were on a tight budget and he helped get the most for our money by checking with other stores and finding us a great deal. Next day delivery also really helped us out.

24 March 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The transaction was easy

The transaction was easy - including the price match. I would commend Jay (at Brighton) for his promptness and efficiency sorting my purchase.

24 March 2026
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Reply from Richer Sounds - Brighton

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Friendly knowledgable staff

Friendly knowledgable staff, who listened to what I wanted and gave me honest advice.

24 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Made a purchase via the tele sales

Made a purchase via the tele sales, was a wonderful experience. Service is second to none and I can vouch for the tv guarantee they offer.

20 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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