Richer Sounds Bath, pull it out of the bag again. Although all communications were via email, Tom could not have provided a more friendly, professional and informed service, which went above and beyon... See more
Company replied
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See what reviewers are saying
I was quoted a great price over the phone and placed my order. My item arrived the next day and I had a call and email notification. I also asked to use/borrow a Richer Sounds Head alignment protra... See more
Company replied
Good price, discount applied for VIP membership after phone call to Customer Services as did not receive email voucher. George from Bath store dealt with order, excellent customer service. Product or... See more
Company replied
We purchased a TV at a very competitive price. All the emails were helpful and explanatory. I spoke to Sean over the phone reference collection and he was very helpful. My husband picked up the TV wit... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
4A York Place, London Road, BA1 6AE, Bath, United Kingdom
- 0333 900 0088
4.9
Excellent
1K reviews
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Very knowledgeable and professional…
Very knowledgeable and professional service and advice
1 November 2025
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Once again I have used this company…
Once again I have used this company because of their knowledge, integrity and customer service
1 November 2025
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
knowledgeable friendly staff
knowledgeable friendly staff, very happy with purchased turntable and wireless speaker
30 October 2025
Reply from Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Great service
Great service, answered all my questions and offered constructive advice. Not pushy either.
Equipment arrived promptly.
29 October 2025
Reply from Richer Sounds - Bath
Thank you for your 5 star review!
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Balanced, unbiased advice and great value.
Excellent help from Hayden on my initial visit looking to upgrade my 15 year old Panasonic plasma, and most of the other stuff plugged into it. He provided a great overview of what was available and made some good suggestions. I left with three quotes being sent to me for consideration. No hard sell here, just good advice. Having made some decisions I returned a couple of weeks later and confirmed my shopping list with Fred who was also a great help. Delivery was as promised and using the recommended installer I now have a brilliant wall mounted Samsung QE65s95f and Hwq800f soundbar. currently rewatching all of my favourite movies, they look and sound brilliant. A big thanks to the RS team, highly recommended.
28 September 2025
Unprompted review
Reply from Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Easy ordering process
Easy ordering process. Kept updated on the delivery time. Easy collection from store with very helpful staff who offered to try the tv before we left the store.
28 October 2025
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Great customer service.
Great customer service
What a great product.
The customer care is very good and after-sales care is excellent.
24 October 2025
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Reply from Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Great service.
Great service.Hayden was friendly and very helpful. Just what I needed as I know little about sound systems.
25 October 2025
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The Best Shop in Town
Brilliant shop in Bath with knowledgeable and helpful staff. I always go to Richer Sounds for everything Hifi.
24 October 2025
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Great experience all round thanks.
22 October 2025
Reply from Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Good advice and knowledge on the…
Good advice and knowledge on the ‘phone. Item collected from cheerful staff without delay. Brilliant.
20 October 2025
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Haydn was extremely helpful as were the…
Haydn was extremely helpful as were the other staff in Bath
29 August 2025
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
The staff member is called Fred who was…
The staff member is called Fred who was very knowledgeable and helpful in deciding the best television for us. We are very pleased with the quality of the TV and would definitely recommend the staff at RICHER SOUNDS for good advice
16 October 2025
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Informative and professional
Informative and professional every step of the way. Very good.
15 October 2025
Reply from Richer Sounds - Bath
Thank you for your 5 star review!
Fast knowledgeable service
11 October 2025
Reply from Richer Sounds - Bath
Thank you for your 5 star review!
Really quick to arrive and easy to…
Really quick to arrive and easy to assemble, there was a query as I had organised click and collect, I popped into the Bath Store, they were extremely helpful and were able to confirm my order for delivery. Really great service.
11 October 2025
Reply from Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Marantz Amp and Cd
After calling my 3 local stores, I finally found everything I required at the Bath store. The Team there are very knowledgeable and helpful, plus the free carpark behind is a bonus.
11 October 2025
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
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