I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... See more
Company replied
Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go... See more
Company replied
As always, friendly, helpful, knowledgeable staff. Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies. Very happy and would... See more
Company replied
This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden we... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
4A York Place, London Road, BA1 6AE, Bath, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always great customer service. Fred very helpful when viewing and I then placed a telephone order and that went as smooth as silk. Brilliant.

Reply from Richer Sounds - Bath
Richer Sounds offer a great service with competitive prices backed by knowledgeable staff.
I have purchased TV’s from Richer Sounds over the years and always found their advice and service second to none. The recent purchase was no different. They are a company you can trust to do what they say they will do… excellent advice, products and services.
Great company - best there is. Always my go-to for TV/Sterio equipment
Really helpful advice when viewing all the demonstrator TVs and making our selection. Created a very competive offer to close the purchase. Fast delivery. Couldn't have asked for more - thank you Richer Sounds - Bath.
Good choice of equipment at reasonable prices. It was easy to order and pay online and good communication once my orders had been placed.
When collecting from the Bath store, the member of staff, Hayden, I think, was friendly and efficient.
Good all-round service. I would recommend Richer Sounds, Bath.

Reply from Richer Sounds - Bath
Fair price,knowledgeable staff. Excellent installation team

Reply from Richer Sounds - Bath
Great service and helpful staff, a pleasure to deal with.

Reply from Richer Sounds - Bath
Fantastic helpful knowledgeable and friendly service from all Staaff at Richer Sounds Bath

Reply from Richer Sounds - Bath
Helpful knowledgeable staff. Enabled me to make the right choice based on sound, room, aesthetic, and price.

Reply from Richer Sounds - Bath
I wasn't sure about my choice of audio equipment at first but their staff is very helpful and knowledgeable, shared insights on my choices and made some recommendations. I received my new audio system in a few days and I've enjoyed it since.

Reply from Richer Sounds - Bath
Very knowledgeable and professional service and advice

Reply from Richer Sounds - Bath
Once again I have used this company because of their knowledge, integrity and customer service

Reply from Richer Sounds - Bath
knowledgeable friendly staff, very happy with purchased turntable and wireless speaker

Reply from Richer Sounds - Bath
Great service, answered all my questions and offered constructive advice. Not pushy either.
Equipment arrived promptly.

Reply from Richer Sounds - Bath

Reply from Richer Sounds - Bath
Excellent help from Hayden on my initial visit looking to upgrade my 15 year old Panasonic plasma, and most of the other stuff plugged into it. He provided a great overview of what was available and made some good suggestions. I left with three quotes being sent to me for consideration. No hard sell here, just good advice. Having made some decisions I returned a couple of weeks later and confirmed my shopping list with Fred who was also a great help. Delivery was as promised and using the recommended installer I now have a brilliant wall mounted Samsung QE65s95f and Hwq800f soundbar. currently rewatching all of my favourite movies, they look and sound brilliant. A big thanks to the RS team, highly recommended.

Reply from Richer Sounds - Bath
Easy ordering process. Kept updated on the delivery time. Easy collection from store with very helpful staff who offered to try the tv before we left the store.

Reply from Richer Sounds - Bath
Great customer service
What a great product.
The customer care is very good and after-sales care is excellent.

Reply from Richer Sounds - Bath
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.