When I enquired about availability, delivery, and warranty of a TCL 43 P7L tv the store manager said he would call me back with all the details, and he did !! This was contrary to the experience I h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
When I enquired about availability, delivery, and warranty of a TCL 43 P7L tv the store manager said he would call me back with all the details, and he did !! This was contrary to the experience I h... See more
Company replied
A brilliant experience from start to finish. There Bath store had stock of the particular TV that we needed. The store manager, Tom, was super-helpful and also honoured the Richer Sounds price-beating... See more
Company replied
Excellent service from Tom and Fred at Richer Sounds in Bath. I had problems with a recently purchased DVD player and they ordered and tested a replacement, ready for collection, all within 48hrs,
Company replied
My son and I visited the store after doing a bit of online research. Although our choices of HiFi separates we’re not in stock in the store, Tom gave us some great expert advice and steered us towards... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
4A York Place, London Road, BA1 6AE, Bath, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our First TV for 5 years. I was looking for something that was not ridiculously expensive but provided a decent picture. There was only one place to go and that was Richer Sounds.
I found the perfect TV, at a reasonable price and am now ready for the new Star Trek series: Star Trek Starfleet Academy.
The process for purchasing was simple and help in the store when I click and collected it was excellent.
Very pleased with the purchase and where I purchased from.

Reply from Richer Sounds - Bath
having sent. Previously owned equipment for repair, which was unable to be repaired.
Advice given by sales staff was very good. No pressure to buy,
Advice was given & explained, Staff were very good all information was passed to me, my choices explained clearly.
Delivery was only few days all extra guaranties explained and I thought reasonable.
Please thank your staff for very good service

Reply from Richer Sounds - Bath
Really friendly and helpful staff. Hayden was a font of knowledge and helped us to choose the right stereo for our home.

Reply from Richer Sounds - Bath
Sean served me very well indeed. I wanted to swap one product for another and he arranged it without demur. He was courteous and efficient at all times. He is a credit to himself and Richer Sounds...!
The sales person was very knowledgeable and experienced on the questions that I asked him, very professional and well worth buying at Richer Sounds

Reply from Richer Sounds - Bath
I've used Richer Sounds for years, due to their consistent good prices and great customer service.
I rang to confirm they had stock and the item was ready to go when I arrived.

Reply from Richer Sounds - Bath
Helpful, polite, informative and good value for money. Would definitely recommend Richer Sounds!

Reply from Richer Sounds - Bath
Customer service from the Bath shop exceeded my expectations. Knowledgeable staff gave helpful and reliable advice guiding me through my choice of HiFi equipment.

Reply from Richer Sounds - Bath

Reply from Richer Sounds - Bath
Excellent service at Bath store. Order was delivered quickly and on time.

Reply from Richer Sounds - Bath
Easy to find what we wanted on the website, good value anyway but then in the sale. Arrived when they said it was going to and packaged really well.

Reply from Richer Sounds - Bath
Good advice, prepared to demonstrate my requirements on preferred product.

Reply from Richer Sounds - Bath
Went out of the way to supply me the item from stock so I could collect on the day I had planned all went well
Great customer service, very helpful and and experienced gentleman who helped us. Delivered next day and good price.
Always easy to shop at Richer sound either on line or in store. Bath store is not not that big but that's just a refection on thinking how much better they could do with more space. Staff are helpful and 'interested'. Parking is ok for size of store although Bath is a nightmare to navigate in a vehicle. Pricing generally competitive.

Reply from Richer Sounds - Bath
Easy purchasing experience on line and a very quick delivery well ahead of expected date by DPD. I have purchased many items from you in the past in fact a whole HiFi and television set up and have always had exceptional service would highly recommend Richer Sounds.

Reply from Richer Sounds - Bath
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.